Customer Service Representative
Resume:
Mary Lou Bowyer-Hill
Jeffersonville, IN *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Audio Technician
CTDI warehouse - Jeffersonville, IN
August 2022 to Present
Production Worker
Surge Staffing - Clarksville, IN
March 2022 to August 2022
Placed at American Beverage. Any and all jobs concerning production of drink mixes Customer Advocate II
Firstsource Solutions - Louisville, KY
May 2020 to March 2022
Take payments; look up to see why patients insurance didn’t pay . Call Dr’s or hospital to make sure they submit insurance forms. Check on Rx to see if covered under insurance. Also if ims paid ml sure RX turned on so pt could pick up Rx. Any and all aspects of insurance regarding patient Customer Service Representative
MMC Group - Louisville, KY
December 2019 to April 2020
Coordinated and gathered information on patients to insure that they received their medication in a timely fashion.
Jeffersonville
Oriin Wholesale - Jeffersonville, IN
September 2019 to December 2019
Call gun stores across the United States in an attempt to sell guns, ammunition and accessories Medical Billing Specialist
First Source - Louisville, KY
February 2017 to September 2019
Answer phone from patients about billing concerns as well as any other questions they have. Send out assistance forms for patients who have difficulty making payments and set patients up on payment plans. Take payments over the phone. Talk with insurance companies regarding all aspects of patients accounts. Speak to attorneys concerning patients third party claims. And all other aspects of billing and customer service
Customer Advocate II/Intake Specialist
RxCrossroads - Louisville, KY
July 2016 to January 2017
Answer phones, retrieve fax as they come in, then enter data into the computer. Assist Case Managers with various request. Anwer questions fot Dr's and patients concerning probuphine. Licensed Health Agent/CSR
Connextions/Optum - Jeffersonville, IN
August 2011 to January 2017
Sell Medicare Advantage Plans for United Health Care over phone in an inbound call center environment. Explain insurance, advise, and direct to other health care sites. Supply information about various insurance plans, perform overrides in internet computer networks nationally. Provide world class customer service for the members and providers regarding various issues Customer Advocate
Heartland Payment Service - Jeffersonville, IN
February 2006 to October 2010
Performed data entry, updated the clients, verified merchant information and answered questions. Trouble shot credit card terminals for the merchants and field representatives ad well as downloading terminals for new merchants. Shipped new and refurbished terminals as needed. Responsible for billing and check return mail.
Collections Advocate
Citi Cards - Louisville, KY
September 2003 to February 2006
Received and made inbound calls in an attempt to attempt to collect on past due accounts for Sears Collections. Skip traced accounts to find phone numbers and addresses. Resolved customer questions and complaints.
Sales Recruiter
Franklin Career Services(formerly Amerimex) - Louisville, KY April 2003 to July 2003
Received inbound calls from individuals interested in completing a student loan application. Recruited students to attend HEO training. Responsible for arranging the accommodations for those attending the training
Customer Service Representative
1st Rate Mortgage - Clarksville, IN
December 2002 to April 2003
Call homeowners to educate them on refinancing options. Responsible for forwarding homeowner data to the loan officers for processing
Sales Recruiter
Amerimax - Clarksville, IN
January 2002 to March 2002
Received inbound calls from individuals interested in completing a student loan application. Recruited students to attend HEO training. Responsible for arranging the accommodations for those attending the training
Collections Clerk
Bank of America Mortgage - Louisville, KY
May 2001 to January 2002
Responsible for collecting past due mortgages. Set up payment plans and research missing payments. Correspond with attorneys, VA and NAC representatives in order to bring accounts current. Order payoffs for real estate companies and mortgages
Education
Associate Degree in Business and Computer Science
IUS - New Albany, IN
1980 to 1984
Skills
• Licensed CNA for 17 and half years
• Medical Billing
• Medical Terminology
• Medical Office Experience
• Computer Science
• Insurance Verification
• Medical Records
• Medical Scheduling
• Customer service
• Typing
Assessments
Scheduling — Proficient
April 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Call Center Customer Service — Familiar
March 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Familiar
Sales Skills: Influence & Negotiation — Highly Proficient December 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient
Accounting Skills: Bookkeeping — Familiar
June 2019
Calculating and determining the accuracy of financial data. Full results: Familiar
Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Service — Familiar
April 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Written Communication — Proficient
April 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Work Style: Reliability — Highly Proficient
January 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Attention to Detail — Completed
April 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I also worked in Collections and Billing in Medical Office setting for 5 years plus
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