Customer Service Medical Assistant

KRISTINA SAUCEDO

520-***-**** • ***************@*****.***

**** * ***** ***, ******, Arizona 85706 • LinkedIn.com/in/Kristina-Saucedo-29735a86 CUSTOMER SERVICE PROFESSIONAL

Summary: Dedicated and seasoned administrative professional with over a decade of experience in the Admin Industry. Exceptional skills in Typing, Faxing, Spreadsheets, Word Processing, and Business Correspondence. Adept at Filing systems organization and management. Proven ability to manage multiple tasks, while maintaining a high level of detail and accuracy. Reputation for enhancing productivity, improving operational efficiency, and providing exceptional client service. Strong team collaboration and leadership skills. Committed to leveraging excellent organizational skills and technical knowledge to add value and drive organizational success. Highly proficient in Microsoft Office Suite and other key administrative software. Key skills:

Typing • Faxing • Spreadsheets • Word Processing • Business Correspondence • Filing Computer Applications • Inbound/Outbound Calling • Clerical Support CAREER HIGHLIGHTS

Honor roll college gpa: 3.7

Pharmacy Cashier/ Customer Service associate, Walgreens: Improved customer experience by answering inquiries promptly and efficiently, resulting in increased customer satisfaction rates.

Patient access services representative, Tucson Medical Center: Streamlined appointment scheduling process, improving patient satisfaction and optimizing provider time

Medical Assistant/Receptionist, Tucson Central Pediatrics: Managed a busy reception desk, scheduling appointments and coordinating prescription refills for an average of 10-20 patients per day

Pharmacy Cashier/ Customer Service associate, Walgreens: Managed cash register with accuracy and efficiency, ensuring all transactions were completed promptly and correctly.

Patient access services representative, Tucson Medical Center: Expertly managed all incoming calls, ensuring prompt and polite responses to all inquiries

Medical Assistant/Receptionist, Tucson Central Pediatrics: Accurately recorded patient vital signs and performed physical examinations under the supervision of medical practitioners

Patient access services representative, Tucson Medical Center: Improved follow-up procedures, ensuring all patient information was consistently updated and reminder calls were made

Pharmacy Cashier/ Customer Service associate, Walgreens: Collaborated with pharmacy team to ensure seamless service during peak business hours.

Medical Assistant/Receptionist, Tucson Central Pediatrics: Delivered top-notch customer service, answering phone calls, accepting payments, and addressing patient needs and queries

Patient access services representative, Tucson Medical Center: Optimized the use of the patient portal, monitoring requests and promptly scheduling appointments

Medical Assistant/Receptionist, Tucson Central Pediatrics: Demonstrated strong understanding of medical terminology, laws, and ethics related to medical practice in daily tasks PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

Stay-At-Home-Mom/Homeschooler, Tucson, AZ US 2020 to 2024 Independent Homemaker/ caregiver

Stay at home parent to take care of an elder family member and my two young children. KRISTINA SAUCEDO 520-***-**** • ***************@*****.***

Managed daily schedule and coordinated various activities for children and elderly family member; Ensured adherence to proper dietary regimen for family member with specific health needs; Coordinated and managed medical appointments and treatments for elder family member; Provided emotional and physical support to children and elderly family member, fostering a positive environment; Home-schooled children, customizing curriculum to fit individual needs and learning styles; Handled household chores, grocery shopping, and meal preparation to maintain a clean and organized environment.

Walgreens, Tucson, AZ US 2018 to 2020

Pharmacy Cashier/ Customer Service associate

• Responsibilities included greeting guests when they arrive, answering questions they may have, and completing their transactions efficiently.

• When the pharmacy was not busy: assisted the store manager with restocking shelves, creating merchandise displays, and taking inventory.

Assisted in the creation and implementation of merchandise displays, enhancing product visibility and store aesthetics.

Participated actively in store's inventory management, aiding in restocking shelves and maintaining appropriate stock levels.

Tucson Medical Center, Tucson, AZ US 2013 to 2018

Patient access services representative

• Maintain knowledge of the scheduling reports to ensure department readiness.

• Answering telephone calls in a prompt and polite fashion

• Optimizing patient satisfaction

• Scheduling new and follow-up appointments

• Registering patients and perform insurance verification

• Ensuring follow-up patients information is updated in the system and making reminder visit calls

• Monitoring portal requests for appointments and call patient's to schedule

• Working the wait list/reminder list to schedule appointments

• Verifying Medicaid/Medicaid HMO, Medicare and Commercial Insurance eligibility

• Reviewing eligibility alerts

• Rightfax

Implemented a new insurance verification process, enhancing registration accuracy and efficiency Tucson Central Pediatrics, Tucson, AZ US 2005 to 2013 Medical Assistant/Receptionist

• Schedule appointments

• Perform data entry

• Measure and record vital signs

• Clean exam rooms

KRISTINA SAUCEDO 520-***-**** • ***************@*****.***

• Answer phone calls

• restock supplies in examination rooms

• change bandages

• remove stitches

• perform physical examinations

• accepting payment from patients

• coordinating prescription refills for patients to pick up at their local pharmacy.

• Customer service skills and telephone etiquette

• Familiarity with medical terms and technology

• Understanding of law and ethics pertaining to medical practices

• Basic accounting and math skills

• Strong computer, data entry and office management skills

• Excellent verbal and written communication skills

• Empathy and compassion to give support to patients

• Attention to detail and problem-solving skills

Assisted medical personnel in obtaining lab samples, performing data entry, and maintaining patient records with high attention to detail

PROFESSIONAL CREDENTIALS

Certificate in Medical Assisting - Apollo College

College Certificate in Medical Assisting

Apollo College - Tucson, AZ

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