Front Office Manager
Resume:
Beaumont, California ***** GOKTUG AKTUG 858-***-****
***********@*****.***
EMPLOYMENT HISTORY
I raised proudly my two kids. Cleaning, cooking, changing diapers, vacuuming, grocery shopping, hospital visits, taking kids to school and picking them up, scrubbing toilets, dusting, mopping, laundry, picking up toys, accounting, paying bills, teaching, educating.
05/2009 - Present Caregiver Stay at Home Dad
Plan and organize accomodation catering and other hotel services. Promote and market the business.
Manage budgets and financial plans and control expenditure. Maintain statistical and financial records.
Set and achieve sales and profit targets.
Analyse sales figures and devise market and revenue strategies. Recruit, train and monitor staff.
Plan work schedules for individuals and teams.
Meet and greet customers.
Deal with customer complaints and comments.
Address problems and troubleshoot accordingly.
Ensure events and conferences run smoothly.
Supervise maintenance supplies renovation and furnishings. Deal with contractors and suppliers.
Carry out inspections of property and services.
Ensure compliance with licencing laws, health and safety and other statutory regulations. 04/2006 - 05/2009 General Manager Holiday Inn Express La Mesa
Supervise the efficient operation of reception including check in/out procedures. Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and other departments.
Demonstrate a high level of customer service at all times. Advice team of any special events or VIP Guests in the hotel for events or for general accomodations. Understand thoroughly all hotel room categories, room rates, packages, promotions. Monitor the appearance, standards and performance of the Faront Office team. Maximize room occupancy and use up sales techniques. Act in accordance with fire, health and safety regulations and follow the correct procedures when required. Follow and adhere to company brand standards.
Assist other departments wherever necessary and maintain good working relationships with team members. 04/2004 - 03/2006 Front Office Supervisor Handlery Resort Assist management of daily Front Office operations. 02/2003 - 04/2004 Front Office Supervisor Hilton Mission Valley Supervise the efficient operation of reception including check in/out procedures. Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or any other departments. Demonstrate a high level of customer service at all times. Ensure them members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties. Demonstrate positive leadership characteristics, which inspire team members to exceed standards. Act in accordance with policies and procedures when working with the front of the house equipment and property management systems.
EDUCATION HISTORY
Plan and organize accomodation, catering and other hotel services. Promote and market the business.
Manage budgets and financial plans and control expenditure. Maintain statistical and financial records.
Set and achieve sales and profit targets.
Recruit, train and monitor staff.
Plan work schedules for individuals and teams.
Meet and greet customers.
Deal with customer complaints and comments.
Address problems and troubleshoot immediately.
Ensure events and conferences run smoothly.
Supervise maintenance, supplies, renovation and furnishings. Deal with contractor and suppliers.
Ensure security is effective.
Carry out inspections of property and services.
Ensure compliance with licencing laws, health and safety. 07/1998 Bilkent University Hotel Management,
Bachelor's Degree
LANGUAGES
Turkish English Spanish French
Native Fluent Beginner Beginner
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