Massage Therapist Health Insurance

CAROLYN D. MCDANIEL

*** ******** ** ********* ** 30815 Phone: 619-***-****

***********@*****.***

SUMMARY

Successful business owner responsible for managing 2-4 employees at a time, preparing payroll and setting schedules. And creating repeat clients by utilizing great interpersonal, communication and time management skills for primarily elderly clients.

Medical terminology - knowledgeable – assisted medical professionals in proposing treatment plans

Health insurance – claim submission for payment

Resolved client concerns in an expeditious, accurate manner using client database and research skills

Computer skills, with an emphasis on CMS (Salesforce, DOS)

Certified Licensed Massage Therapist

Experience

Garden City Food Services

FSS August 2023 to Present

Augusta, GA

• Attends dining facility maintenance and sanitation.

• Washes dishes, sweeps and mops floors, cleans restrooms, entrance areas, dining room.

• Removes trash and garbage to disposal area enduring that recyclables are separated disassembled and place in the correct disposal container.

• Performs other duties as assigned by the Food Sanitation Specialist Leader and/or the Manager on duty.

Aetna -Remote December 2021 to June 2023

Service Operations - Medicare Advantage Representative Atlanta, GA

• Resolves issues during the first call with the customer by effective questioning and listening

effectively to achieve greater results.

• Guide the members through their plan and benefits, Aetna policy, and procedures.

• Provide the customer with related information to answer unasked questions.

• Claims - Utilize multiple systems for research in explanation of the claims. Review claims to justify submittal of rework request. Contact third parties (providers, billing departments) to assist members with billing explanation and resolution.

• Process and rescind member grievance requests.

• Create, stop, and reissue payment requests.

• Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received.

• Receive and process payments, set up direct payments.

• Enroll members into their desired plan.

Yaya’s Hands January 2016 - Present:

Massage Therapist (Owner) Tampa, FL / Metro Atlanta, GA

Develop and propose client treatment plans that specify which types of massage are to be used.

Consult with clients about their medical histories and any problems with stress and/or pain to determine whether massage would be helpful.

Discuss with other health care professionals such as chiropractors, physicians, and psychologists to develop treatment plans for clients.

Maintain detailed and accurate treatment records of clients.

Essential Massage April 2013 - January 2016

Massage Therapist Tampa, FL

Energetically provided spa guests with the most current massage treatments and techniques available while ensuring a comfortable and relaxing spa experience.

Walmart

September 2011 – April 2013

Customer Service Manager (CSM) – Front End Tampa, FL

Carry out investigation on challenges faced by customers and give appropriate solutions to the challenges. Offer refund to customers when the need arises; compile and print customer complaints and suggestions and present them to the appropriate authorities.

Handle communications with customers through mediums like email, letter, phones, suggestion box notes, and one-on-one interview.

Get up-to-date information about all products.

Investigate and identify the part of Walmart that needs improvement.

Coordinate with the management on the initiatives that help improve customer service

Take advantage of social media as a medium of responding to customer complaint

Monitor the statistics on supports.

Offer counsel to customers on their chances of getting a refund for product return

Work with other departments in ensuring that all customer related issues are attended to.

EDUCATION:

LMT Success Group June 2020

Medical Massage Practitioner/ Certification Deerfield Beach, FL

United Education International College October 2008 - July 2009

Massage Therapy/ Certification San Diego, CA

Augusta Technical College May 2001

HS Equivalency Diploma Augusta, GA

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