Customer Service Pharmacy Technician

LASHAUNA BROWN

Pittsburgh, PA ***** 412-***-**** ***********@*****.***

Professional Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Skills

Experienced Customer Service

Detail-Oriented

Proficient with Microsoft Office 360

Proficient in medical billing and terminology

Experienced in specimen processing

Entry-level experience as a Pharmacy

Technician

Work History

Pharmacy Technician 07/2023 to Current

Pharmscript – Cranberry, PA

Prepare new prescription and refill requests for patients Dispensing medication to patients per the prescription, or provider's orders Packing and labeling a prescribed medication

Processing insurance claims

Tracking inventory

Worked in the Narcotics Room

Filling automated dispensing machines

Repackaging of bulk medications

Laboratory Technician 02/2023 to 07/2023

Nestle Health Sciences – Pittsburgh

Checked the delivery of raw materials against the purchase order or requisition to ensure that all items have been received and are in good condition Inspector raw materials for any damage or defects, and notify the supplier if necessary Logged into the Laboratory Information Management System, or LIMS, and created a new receipt record for the raw materials. Entered the following details: Material name and description

Quantity received

Production information

Supplier information

Receiving date and time

Update the inventory records in LIMS to reflect the new stock level of raw material Worked closely with the microbiology and chemistry with all necessary testing Laboratory Generalist 09/2022 to 01/2023

Antech Diagnostics - Veterinary Reference STAT Laboratory – Washington, PA Conducting routine testing and quality control measures to ensure accurate results Receiving, labeling, and analyzing various types of samples, such as blood, biopsies, histology slides, and other biological materials

Providing critical information to clinicians to aid in animal diagnosis and treatment Taking ownership of end of the day cleaning and maintenance tasks to keep equipment in good working condition

Specimen Processor 03/2022 to 06/2022

Quest Diagnostics – Greentree, PA

Received and processed specimen such as blood and urine from clients and other healthcare practitioners in a timely and efficient manner

Ensuring that samples are stored at the correct temperature to make sample integrity Facilitate the sharing of specimens between departments as needed Specimen Processor 11/2020 to 02/2022

MHS Labs – Monroeville, PA

Ensure that proper personal protection equipment, or PPE, is worn including gloves gowns masks and eye protection

Place the sample in a sterile container with a secure lid, store the sample in a clean, cool place until it can be transported

Labeled the transport device with the patient's name, date, date of birth, and time of collection Properly disposed of all samples and tools used in processing the specimen Train a new processors in the collection and analysis of specimen Associate Care Management Coordinator 04/2019 to 11/2021 Gateway Health Plan – Pittsburgh, PA

Worked alongside a team of caseworkers with healthcare providers (doctors, nurses, therapist, ect.) to create personalized care plans that address the specific needs and goals of each member. This would involve identifying the members health status, medical history, and treatment option to develop a comprehensive plan

Identifying gaps in care, medication management, and preventative care and developing strategies to address these gaps to improve patient outcomes Provided ongoing education and support to patients and their families to empower them to take an active role in their care, manage their conditions, and make informed decisions about their health

Participating in regular training and continuing education to stay up to date with the latest developments in healthcare Management and case management methodologies, and showing that they provide the most effective and efficient care possible COVID Tester and Processor 02/2019 to 02/2019

Rx Solutions – Pittsburgh, PA

Working on a temporary movie set of the remake of A League of Their Own, it was our responsibility to test all actors and production staff for COVID 19 3 days a week. Followed safety procedures when handling samples and disposal of waste materials Participate in quality control and proficiency testing programs to ensure accuracy and reliability of test

Collaborated with other laboratory staff and departments to ensure smooth operation and maximum efficiency

Maintain a clean and organized worked area to promote a safe and professional working environment

Financial Representative 02/2017 to 04/2018

Citizens Bank – Pittsburgh, PA

Provided exceptional customer service to clients by answering questions, guiding them through the loan process and addressing any concerns they may have in a timely and professional manner

Education

John A. Brashear Highschool - Pittsburgh, PA 06/1993

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