Customer Service Laboratory Assistant

PROFESSIONAL SUMMARY

EXPERIENCE

VICTORIA

REYES

V

R

Hollister, CA 95023, 408-***-****, **********@*****.*** Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Laboratory Assistant March 2001 - Current

Kaiser Permanente San Jose, CA

Sr. Laboratory Assistant where applicable, frequently performs complex procedures defined for laboratory assistants in a Medical Center or in a Regional Laboratory Department. Complex procedures, as applicable

.Other complex procedures may include problem solving, e.g., reviewing computer error lists and resolving clerical discrepancies, may be required to draw blood. Essential Responsibilities:

Direct, check, assign and coordinate the work of other Laboratory Assistants. Trains and reports on the work performance of other Laboratory Assistants. Draws blood from patients finger, heal, or vein, observing principles of asepsis to obtain blood samples. Obtains the correct amount and type of specimen. Documents all requests and released results of lab work accurately. Informs physicians of released lab results. Completes appropriate routing, handling, and processing of various medical specimens. Orders, distributes and stocks supplies as needed. Required to register patients related duties as necessary. Supervisor Responsibilities. responsible for providing complex phlebotomy services for inpatients and outpatients and all duties assigned to the Phlebotomist. Training of students and new employees is a major responsibility. Resolution of problems requires independent interpretation and judgment.

Central Processing, Send-outs, Arup, Quest, Stanford, UCF transplant patients, sending blood to other laboratories thru Fed-Ex or UPS to Mayo, and also out of state laboratory.

• Helped maintain laboratory deadlines through stringent supply organization.

• Trained new lab technicians on proper techniques, safety protocols, and lab-specific procedures. Prepared detailed reports on experimental findings for review by senior staff members or external stakeholders.

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• Organized research documentation, laboratory certificates and test results.

• Maintained equipment records and daily work logs.

• Discussed and answered questions regarding test results.

• Demonstrated and explained laboratory procedures and assays to staff. EDUCATION

• Sanitized lab supplies to avoid cross-contamination.

• Sorted and packaged laboratory specimens in preparation for off-site testing. Medical Assistant June 1997 - June 2001

Regional Hospital San Jose, CA

Knowledge of:

Medical terminology;

Functions and basic operations of a medical administrative office; Modern office methods and practices;

Formats of medical and business correspondence;

Medical billing and coding;

English usage, style, grammar, punctuation, and spelling; Common computer systems and applications.

Educated patients on prescribed medications, treatments and procedures.

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• Documented information required for patients' specimens and tests completed.

• Oversaw patient check-in by pulling charts, verifying data and organizing paperwork.

• Completed intakes, measuring vital signs and documenting symptoms.

• Supported medical staff by answering phones and preparing supply orders.

• Scheduled patient appointments and managed appointment calendars.

• Handled front desk responsibilities such as answering phones, greeting patients, and managing paperwork.

• Administered injections, medications, and vaccinations as directed by physician.

• Instructed patients on proper specimen collection techniques for various tests.

• Prepared patients for exams by taking vital signs and recording medical histories.

• Performed electrocardiograms EKGs as requested by physician.

• Collected and processed lab specimens for testing.

• Maintained accurate patient records in electronic health record systems.

• Conducted phone triage to determine urgency of patient concerns or symptoms.

• Assisted physicians during patient examinations and procedures.

• Educated patients regarding medications, treatment plans, and lifestyle changes.

• Trained new medical assistants on office procedures and protocols.

• Maintained team productivity by organizing charts, insurance forms, and patient documentation. Medical Coding May 2025

Coastline Community College, Fountain Valley, CA

Diploma - Medical Assistant June 1997

Bryman College, San Jose, CA

LANGUAGE

AWARDS

Fluent

Spanish

• Certificate of Completion Management Partnership Bilingual Employee 8/27/2003

• Qualified Bilingual Staff Member for Spanish Level II Certificate of Completion January 20,26, & 28, 2005 Management Partnership Bilingual Employee 24-hour Trainee Program

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