Customer Service Auto Claims

Kelly Matthews

Qualification Profile

************@*****.*** • 360-***-****

www.linkedin.com/in/kelly-matthews-2ab89523b

Puyallup, WA 98374

Versatile and results-oriented professional with a wide range of experience in automobile claims management, inside sales, and customer service.

• Proven success assessing and processing automobile claims, investigating accidents, evaluating damages, negotiating settlements, and generating detailed reports for clients and stakeholders.

• Well-versed in delivering exceptional customer service to secure positive client experience and optimal satisfaction.

• Skilled in conducting product demonstrations and closing sales to drive revenue growth and exceed sales targets.

• Innate ability to lead and coordinate with cross-functional, diverse teams to achieve collective goals and shared vision.

• Comfortable working remotely with a dedicated workspace and various platforms to communicate with staff and clients.

• Strong communication (written & verbal), interpersonal, time management, and problem-solving skills; committed to building robust relationships with stakeholders, senior management, guests, and customers.

• Experience in dispatch operations, demonstrating proficiency in coordinating and managing logistical processes to ensure efficient and timely delivery.

Career Experience

Geico, Renton, WA 10/2022-12/2023

Auto Claims Specialist

Acted as a liaison between departments, facilitating smooth collaboration to address client needs efficiently. Organized client interactions documentation as per multi-state regulations and organizational standards. Conducted interviews and provided liability assessments and guidance to clients. Managed a diverse set of responsibilities through adept multitasking.

• Resolved client concerns through both inbound and outbound calls, demonstrating strong communication skills.

• Maintained a high level of efficiency and productivity in a fast-paced environment. Tax Credit Communities HNN & Associates, Bellevue, WA 11/2017-1/2022 Community Management

Coordinated cost-effective in-house renovations, minimizing expenses. Managed collections for entire portfolios in addition to daily management responsibilities.

• Increased occupancy rates to 100% within 6 months.

• Boosted rental revenue over 4 years by revitalizing underperforming units. Park Place Management, Gig Harbor, WA 3/2000-11/2006 Administrative Assistant

Led screening, interviewing, training, and mentoring of new employees, as well as handling terminations. Executed essential functions for corporate events and processed incoming accounts payable in an accurate manner. Oversaw move-ins and outs, ensuring accuracy and smooth transitions.

• Managed a portfolio of 11 sites with ~1500 units, contributing to daily operations. Additional Experience

CNA/Med Tech/ Head Cook The Haven in Allyn, WA

Assistant Community Manager Tax Credit Mission Rock, Seattle, WA Roto Rooter Dispatch Customer Service Tacoma, WA Education & Skills

Solano Community College ECE, Suisun, CA

Certified Nursing Assistant Tacoma Community College, Tacoma, WA Technical Proficiencies: Microsoft Office • Onsite Software •Yardi

Contact this candidate