Customer Service United States

++TRESIA DENISE GREENE

**** ****** ******, *******, ********* 38112

Phone: 901-***-****

Email Address: ************@*****.***

SKILLS

Problem resolution Customer Service Information security

Appointment scheduling Inbound call management Account updates

EXPERIENCE

CONTRACT CLEARANCE SPECIALIST/HR REPRESENTATIVE

UNITED STATES POSTAL INSPECTION SERVICE September 2022-May 2023

Checked figures, postings, and documents for correct entry,mathematical accuracy, and proper codes for incoming applicants

Conducted investigations into reported applicants for clearance with the FBI and Fingerprinting documents

Looped in authorized enforcement agencies for serious warrants and violations committed by applicants

Completed all tasks promptly and with minimal oversight

Scan applications for dates and information to assure all information was valid

Organized employee records consistently, staying compliant with internal and government requirements

RENTAL ASSISTANT SPECIALIST

STATE OF FLORIDA GOVERNMENT June 2021-Aug.2022

Administered assistance with federal funding to Florida Citizens

Checked distribution of funds allocated by verifications of information

Conducted customer service intake of applicants that qualified for the program

Verified legal information on all clients by remote

CUSTOMER CONTACT REPRESENATIVE

INTERNAL REVENUE SERVICE MEMPHIS HEADQUARTERS September 2020-May 2021

Maximized satisfaction by anticipating the tax needs of customers information as support

Investigated and resolved customer and company information with strict use of established security procedures

Updated records with all accuracy, collecting deposits, and arranging long term payment plans

Conducted great customer relations contacts with tax payers questions and answers

Met inbound customer needs while maintaining strict performance

Remote navigations performed daily from home

CONTRACT CLEARANCE SPECIALIST (Temporary Seasonal)

UNITED STATES POSTAL SERVICE September 2019-August 2020

Conducted HR duties by checking incoming applications for hire

Approved incoming applications by verifying information

Conducted data entry

GLOBAL TRAINER

CONDUIT GLOBAL June 2016-August 2019

Developed programs to meet current and expected market demands

Conducted training for incoming employees with a 6 weeks course

Developed training programs to meet the demands of the company

Conducted input HR duties/time and payroll

Trained 100 plus New Hires

ADMINISTRATIVE ASSISTANT

SHELBY COUNTY GOVERNMENT JUVENILE COURT January 1994-December 2015

Conducted legal proceedings for several departments Child Support,Court Divisions,

Detention Department, H/R

Coordinated successful conferences, meetings and special events

Handled all New Hire Interviews

Coordinated with other Government Agencies regarding legal Secured Files

EDUCATION

SouthSide High School

Northwest Community College

Ole Miss University

REFERENCES

Upon request

Contact this candidate