Customer Service Data Entry

Tierra Beasley

Houston, TX *****

*************.**@*****.***

+1-832-***-****

Tierra Beasley

832-***-****

*************.**@*****.***

My Goal is to obtain Knowledge and Professional Training to strengthen my communication skills with customer/clients also developing a business mentality and Polite professional successful in applying strong communication and problem resolution skills to each Members issue. Also I am Strongly Motivated on Helping Customers/Clients meet their Needs. Authorized to work in the US for any employer

Work Experience

Cashier Cage

HORSEHOE CASINO-Las Vegas, NV

August 2023 to Present

Fill Bank

Cashier/ Cage

Slots/Jackpots

Promotions

Caesars Rewards

Pit Filler

Verify guest Information

Front Desk Receptionist

Merriweather Home Health Care-Las Vegas, NV

January 2019 to Present

• Fax/Copy Paperwork

• Copy Insurance/ I.D Cards

• Work in/ Out of Microsoft Windows

• Multi Task

• Answer Phones

• Schedule Appointments

• Use Different Resources to Find Patient Coverage

• Work With Different Providers

• Run Errands For Patient/Providers

• Type up to 40 WPM

• Verify Insurance Benfits

• Verify Prior Authorizations

• Review Approved/Denied Claims

CVS Pharmacy Technician

CVS Health-Houston, TX

October 2021 to October 2023

• Covid 19 Testing

• Appointment scheduling

• Pick up prescriptions

• Data Entry for dropped off prescription

• Customer service

• Follow up Calls

• Cashier

• Provide information to patients at Pick up and drop off.

• Print Patient Forms

• File Paperwork

• Shift/Scheduling

• Verify patient information

• Verify I.D Cards and Insurance Cards

•

Customer Service Representative

Logisticare-Las Vegas, NV

January 2019 to March 2021

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service

• Enhanced productivity by staying on top of call scripts and maintaining control over conversations

• Adhered to company policies and scripts to consistently achieve call-time and quality standards

• Educated customers how to use company Online Systems, complete forms and obtain desired services

• Schedule Transportation For Members With Medicaid

• Deny and approved Scheduled Reservations

• Educated members on Health Insurance policies and Health Benefits

• Resolved Members Urgent Request

• Educated Members On Covered And Non-Covered Service

• Creating Member Files

• Routing Phone Calls

• Processed Complaints

• Attend Team Meetings

• Data Entry

• Reminder Calls

Education

BBA in Business Management

College of Southern Nevada - Las Vegas, NV

June 2021

High School Diploma

Eisenhower High School - Houston, TX

June 2017

Microbiology and Medical Terminology

Lone Star College

2017

Skills

• Quick learner

• Computer proficient

• Data entry

• Good listening skills

• Medical terminology Knowledge

• Microsoft Office

• Payment processing

• Written and oral communication

• Call Center

• Customer Service

• Customer Support

• Customer Service Representative (3 years)

• Office Experience (1 year)

• Communications (5 years)

• Quality Assurance

• Microsoft Excel

• Medical Billing

• Computer Skills

• Anatomy Knowledge

• Microsoft Powerpoint

• HIPAA

• Documentation review

• Sales

• Recruiting

• Computer skills

• Customer service

• Management

• Typing

• Cash handling

• HIPAA

• Guest services

• Interviewing

• Front desk

• Quality assurance

• Restaurant experience

Certifications and Licenses

Administrative Assistant

Pharmacy Technician License

Contact this candidate