Support Specialist Customer Service

Yvette J. Malloy

Contact: Email: **************@*****.*** Phone: 240-***-****

Client-based service professional with 4 years of experience in planning and coordinating client information and identifying potential new clientele. Expertise in data and product management.

SKILLSET

The ability to navigate high-pressure environments while balancing extreme volume and tasks. Skilled in optimizing workflow efficiency, prioritizing tasks, and meeting deadlines without compromising quality.

Has a solution-based mindset. A hard-working, reliable, and respectful individual.

Able to quickly comprehend new tasks.

Proficient in Microsoft Office, Outlook, Workday, ADP.

Excellent decision-making skills.

The ability to multitask and work well under pressure.

EXPERIENCE

Xometry- Customer Operations Support Specialist

February 2024- Present

Responsible for keeping supplier/customer information confidential

Communication with customers via phone/email/fax.

Utilized Excel to ensure shipment intake findings were accurate and current.

Maintain high service level standards by meeting or exceeding all service level metrics

Top Golf – Bay Host/Instructor

April 2023- February 2024

Provide excellent customer service given all circumstances.

Responsible for the maintenance of multiple bays during 10-hour shifts servicing 60+ customers a day.

Used various means of communication to reach projected sales goals with clientele.

Ensured all staff and customers adhered to company policies and procedures.

Ensured cash and financial instruments were handled properly.

5 Star Beauty- Full-Time Sales Manager

September 2022 - February 2024

Handled merchandising and showroom organization for inventory.

Ensured all staff and customers adhered to policies and procedures to ensure safety.

Maintained accurate input of the daily cash flow to the register.

Problem-solved in collaboration with customers to achieve desired sales goals.

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Big Lots – Sales Associate

Sept-2020 -July 2022

Manage customer complaints efficiently and ensure a resolution promptly.

Provide product and service information to resolve issues and serve customers in person.

This position involves stocking shelves, assisting customers, and maintaining the overall cleanliness and organization of the store.

Create and maintain attractive product displays to enhance the customer shopping experience.

EDUCATION

Watkins Mill Gaithersburg, MD - Diploma

-Graduated with a 3.8 GPA. Served as Class Secretary and Teacher’s Aid for the Student Government Association.

Animal Behavior College – Valencia California

-Sept. 2020

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