Customer Service or any customer facing position

Joanne Liu

A brief summary of who I am

I am a clear minded fast learner; intuitive and perceptive of what the job demands and creative in finding solutions.

I enjoy exploring options within the structure, embrace new ideas and innovations; finding balances between discipline and think outside of the box, have integrity; trustworthy and reliable. A good team player, a self-starter, can take initiative and work independently with minimum of supervisions and with people at all levels.

Strength: Communicating, planning, executing and able to strive in challenging circumstances, meticulous in quality and hold high standards. Confident, with personal value of Truthfulness, kindness and compassion.

Professional Experiences and Accomplishments 1988 - Current

Current Independent study on various subjects; volunteer works at local communities.

Relevant experience:

Private Chef for a French Interior Designer in Provence France – 2008

Sheraton Hotel Palo Alto, California - 2010

Previous Experience

Endicia: Technical Support Specialist Assisted Endicia Shipping software customers on installation, configuration, usage, creation, customization, payment, refund, resolve disputes and troubleshooting for both PC and Mac platforms. Assisted sales representatives and other agents to communicate with Chinese customers. Contributed to the team values by emphasizing kindness, compassion and honesty.

Imageteq: Quality Assurance Manager Assessed software testing needs; identify project scopes (labor, time & tools) and communicated to all stakeholders (US and overseas development teams, local and out states management team) in both verbal and written forms. Provided technical documentation, user manual and other illustrations materials to assist end users. Single handed planed test strategies, developed check list, executed test plans and ensured delivering all projects with highest quality.

Genomic Health: Contract Build Engineer Provided major and minor engineering builds/releases of Lab Information Management System and Commercial development for both QA teams and external customers. Streamlined releases seamlessly with minimum downtime.

Sum of All Numbers: Office Manager/Executive Assistant Assisted a bright and inspirational founder and CEO for a financial services startup company. Responsibilities included not limited to daily operations, on boarding new clients, tracking business expenses and revenues using Quickbook, prepared meeting agendas. Evaluated Sales Force software against company needs; provided training for GoogleDocs to all employees. Processed W2 and 1099 for clients and employees. Wrote employee handbook processed Payroll; drafted annual Christmas letters and provided internal and clients supports.

Working in France (Learning French Language) English Tutor

Teaching and tutoring English for the French high school students and Chinese graduate students.

Personal Chef Worked for a French Interior Designer in Provence for client relations events

CascadeWorks/Elance: Director of Quality Assurance Managed CascadeWorks online procurement software QA and technical writing teams; established QA process, internal engineering release and technical documentation.

Mycustoms/Open Harbor: Director of Quality Assurance

Increased test proficiency by implementing weekly knowledge sharing and building test libraries. Organized internal cross training program with engineers and logistics department. Negotiated and wrote legal contract document for a QA outsource bandwidth and performance testing project.

General Magic: Software Engineer Manager

Managed engineering lab both hardware and software for telephony software development. Managed configuration management and provided internal engineering support.

Docent: Quality Assurance Manager

Managed and led QA team for automation and manual testing. DBA for Oracle, Sybase and MS SQL database server for both QA and Technical Support.

Quality Assurance Manager: TravelNet/Reed Elsevier

Built and managed a QA organization that fully participated the development life cycle. Significantly increased test efficiency of automated, white box and black box testing and system integration. Prepared implementation of ISO9000 processes.

QA Engineer: Visioneer Communications

Designed and implemented test plans for both Mac and PC platform for the scanner image operation software.

Apple Computers: Project Manager Coordinated Apple Computer’s International Compensation Consolidation project. Organized telephone conferences communications with Apple’s subsidiaries in Asia and Europe; adjusted all necessary actions to ensure HR data porting accuracy with both technical staff and Human Resource representatives.

Xerox: Senior Technical Consultant

Provided second level technical support for Xerox proprietary email systems on all platforms.

Software Engineering: Ask Computer Systems

Design implement enhancements for Payroll and HR software

Education

PMP (Project Management Professional) Certified 2013

B.S., Computer Science, California State University Chico

Foreign Languages: Mandarin and some French

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