Customer Service Front End

STACEY K. PEREZ

**** **** **** *****: 352-***-****

Springhill, FL 34609 Email: **************@******.***

PROFILE

More than 15 years of excellent customer service and professional experience.

QUALIFICATIONS

Highly Organized – Proficient in managing multiple projects under pressure with a proven ability to solve problems and move initiative forward.

Results & Detail Oriented – Keen eye for errors and inconsistencies, striving for flawless output.

Outstanding Communication Skills – Comfortable interacting with all organizational and cultural levels with excellent verbal and written communication skills.

EXPERIENCE

MIKE’S PIE INCORPORATED, TAMPA, FL FEBRUARY 2023 – AUGUST 2023

Kitchen Staff

Production and Packaging of baked pies

Aspects of operation, from batch preparation, and cleaning

WALMART SUPERCENTER, BROOKSVILLE, FL NOVEMBER 2021 – NOVEMBER 2022

Customer Service Representative/Cahier

Provided exception customer service and ensured customers had a positive experience entering and leaving the store.

Replaced the unwanted goods to the areas in the store where they belong, and assisted other employees with

tasks as needed.

Handled cash management system efficiently, ensuring the accuracy of pricing and scanning systems.

SUPER FRESH, STATEN ISLAND, NY AUGUST 2018 – MARCH 2020

Front end Manager

Exceeded customer expectations and ensured they had a positive experience entering and leaving the store.

Monitored customer activity closely, making sure the staff is friendly and helpful; stepped in to assist the customer's request when an employee was unable to complete it.

Handled the cash management system efficiently, troubleshoot the POS system if required, ensuring the accurate management of pricing, and scanning systems.

Foodtown, BROOKYN, NY APRIL 2016 – JULY 2018

Cashier to Front end Manager

Promoted to Front end Manager seamlessly where it was important to greet customers, answers questions and resolves issues, as well as help at the cash register when needed.

Fast paced environment where high volume of transactions was handled effectively.

Quickly and efficiently scanned products, collected payments, counted money from the cash drawer, compared receipts with revenues, and helped to solve any customer inquiries.

THE EYE DOCTOR, BRANDON, FL. JUNE 2011 – MARCH 2012

Ophthalmic Technician

Obtained insurance authorizations, completed patient workups, vision testing, frame styling, as well as optical sales and dispensing.

Prepared and Pre-tested for Vision Field and/or Optos Fundus.

Managed a hectic front desk by simultaneously answering phones, scheduling appointments initiate and preparing medical charts for the daily workflow.

DR. ELLEN PAN OPTHOMOLOGY, BROOKLYN, NY DECEMBER 2007 – APRIL 2011

Ophthalmic Technician

Scheduled MRI appointments with the Bay Ridge Imaging Facility, ensuring insurance clearance.

Answered high volume incoming calls, scheduled appointments, initiated and prepared medical charts for the following business day for the office.

Confirmed patient insurance approval for cataract surgery.

Under the doctor’s authorization assisted with prescribing patients with medicine and spectacle lenses.

Once a week efficiently and effectively managed the entire office independently.

Opened, sorted, and distributed incoming correspondences to determine their significance and plan their distribution.

ALLADIN BAKERS, BROOKLYN, NY APRIL 2006 – MARCH 2007

Administrative Assistant

Corresponded daily with 60 different restaurant clients based in Manhattan, N.Y., where next day delivery invoices were facilitated and confirmed for accuracy.

Responsible for organizing, reviewing, and delivering invoices to all customers weekly

Maintained and managed files on all customers.

Demonstrated excellent customer service in a fast-paced environment

Reconciled minor disputes.

Collaborated daily with Office Manager on QuickBooks.

Proactive in initiating outgoing invoices prior to deadlines.

Communicated with all vendors to ensure the timely receipt and delivery of all supply orders to ensure that the vendors stay within competitive cost.

NYC OTB ASSOCIATION, NEW YORK, NY MARCH 1995 - JUNE 2004

Telephone Betting Customer Representative

Managed high volume and extremely hectic phone lines where knowledge, speed and accuracy of 6-10 simultaneous horse races were paramount.

REFERENCES AVAILABLE UPON REQUEST

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