Customer Service Accounting Analyst
Resume:
LaToya Covington
Experienced Accounting Analyst
West Columbia, SC 29170
************@*****.***
To obtain a rewarding and challenging career that will enhance my current skills and abilities of customer service principles and standards with an expertise in accounting. Willing to relocate to: Charlotte, NC - Augusta, GA - Fort Mill, SC Authorized to work in the US for any employer
Work Experience
Accounting Manager
Alexandria Redevelopment and Housing Authority-Alexandria, VA March 2024 to Present
Manage A/R and A/P staff by providing support and guidance as needed. Train staff in new software during implementation. Prepare monthly and quarterly financial statements for owners and board members. Prepare biweekly payroll preparation through ADP.
Accounting Analyst
COLUMBIA HOUSING AUTHORITY-Columbia, SC
March 2023 to March 2024
Reconcile all bank accounts
Prepare adjusting journal entries
Process biweekly payroll through ADP
Prepare financial statements for property owners through Excel and HAB software Identify variances and provide explanations
Provide support to other departments with customer service inquiries such as housing availability and utility check status
Bookkeeper
DDI Technology-Irmo, SC
November 2022 to March 2023
• Process check payments for lien holders to state agencies, customers and DMV via QuickBooks.
• Assist in lead bookkeeping duties to include check voids and deposits.
• Research and resolve customer questions on monthly invoices via email or phone. Part Time Supervisor
UPS-West Columbia, SC
October 2020 to March 2023
• Supervise a team of employees to ensure their safety while performing their assigned duties.
• Train new employees and observe other employees on safety procedures and methods through observations and assessments.
• Perform daily PCM (pre work communications meeting).
• Assist other areas with wrap up, as needed.
Shift Leader
Subway-West Columbia, SC
October 2021 to January 2023
Customer Service Associate
Verizon-Remote
October 2020 to April 2022
• Assist current and potential customers with service, device, trouble shooting and billing questions.
• Attend several training classes in order to expand beyond the customer service representative role.
• Explain complex billing issues and exceed expectations by assessing customers accounts for added value.
Property Manager/ Accounting Specialist
NHE, Inc.-Columbia, SC
October 2016 to September 2020
• Record receipts, payables and journal entries in Yardi Voyager software.
• Perform monthly bank reconciliations for 20+ Affordable Housing Communities regulated by Housing and Urban Development (HUD).
• Prepare and send monthly financial statements to property owners.
• Assist in payroll processing.
• Establish and maintain positive relationships with vendors through providing prompt payments and resolving arising conflicts in a timely manner.
• Assist in maximizing HUD funds by going above and beyond analyzing trends and current promotions of certain utility accounts.
Money Center Cashier/ stocker
Walmart-West Columbia, SC
February 2018 to March 2020
Junior Staff Accountant/Part-Time Bookkeeper
D. Hart Accounting-West Columbia, SC
November 2015 to January 2017
Process weekly payroll for various business clients including paying federal and state liabilities electronically.
• Electronically file quarterly and annual tax returns for businesses and individuals using Drake Software.
• Reconcile and clean up company QuickBooks files monthly or quarterly.
• Perform administrative duties as needed such as answering telephone, scheduling appointments and preparing client intake forms.
• Utilize a Customer Relationship Management System to organize daily tasks efficiently as well as delegate duties to others when needed.
Accounting Specialist
Rocky Wells Agri-Services-Lexington, SC
November 2014 to November 2015
• Process company and contractor driver weekly tickets for payroll and invoicing using QuickBooks and Microsoft Access.
• Submit payments to vendors via mail.
• Prepare, mail and file customer invoices via mail, fax and email.
• Report quarterly IFTA filings to proper agencies.
• Follow up with phone calls and emails regarding account receivables that are nearing 30 days past due.
• Review accounts payables for actual delivery of goods and resolve any discrepancies. Office Manager
M&M Income Tax Service-Columbia, SC
December 2009 to April 2014
• Responsible for managing 5 to10 tax preparers with correct filing of basic tax returns for individual and small business filers.
• Electronically file tax returns and work with clients on rejects from the IRS.
• Responsible for scheduling, submitting payroll, and ordering supplies for office.
• Train all new and returning employees on current year tax laws and office tax software.
• Refer clients to outside entities for complex tax issues such as large debt repayments.
• Market office through social media, flyers, incentives and visiting surrounding businesses.
• Advise clients on how to prepare for tax season ahead of time. ************@*****.***
Dedicated Service Assistant/ Private Business Trainee Blue Cross Blue Shield of South Carolina
April 2008 to October 2009
• Serve as backup to Dedicated Service Representatives by keying tracking data for incoming applicants.
• Research and retrieve priority microfilm and purge files.
• Open and prep written correspondence received through external and internal mail. CSR/Medicare Benefits Specialist/Part A Claims Representative Kelly Services
August 2007 to April 2008
Promoted as a Part A Claims representative February 2008 and answer incoming calls from Medicare beneficiaries regarding hospital claims and member eligibility for inpatient and outpatient services.
• Assist beneficiaries with enrolling into Medicare Advantage Plans and Prescription Drug Plans through the Medicare website.
• Research participating Medicare provider list and locations. Order Medicare publications and file beneficiary referrals.
• Research and process denied claims for approval. Administrative Medical Assistant
Planned Parenthood
March 2006 to April 2007
• Greet patients and schedule appointments.
• Maintain patient records.
• Handle billing and bookkeeping duties.
• Hold weekly meetings with teen advocates discussing several arising teen issues from abstinence to stress.
Customer Service Representative
Teletech
January 2005 to February 2006
Answer inbound calls assisting existing and potential Verizon Wireless customers about general inquiries and provide information on current promotions and rate plans available.
• Assist customers with billing inquires and provide adjustments as needed.
• Process credit card and check payments by phone. Customs Freight Brokerage Clerk
Russell A. Farrow
August 2004 to April 2005
• Receive shipment information via fax from trucking companies to prepare documents needed for transport clearance between the United States and Canadian borders.
• Comply with U.S Customs rules and regulations.
• Receive and make phone calls as needed to clients regarding priority shipments and/or shipping errors. Education
Associates Degree in Business in Management and Accounting Midlands Technical College - Columbia, SC
May 2013
Skills
• Accounts Payable
• Quickbooks
• Accounts Receivable
• General Ledger
• Reconciliation
• Bookkeeping
• Yardi (4 years)
• Bank Reconciliation
• Financial Statement Preparation
• General Ledger Reconciliation
• Journal Entries
• Intake Experience
• Property Management
• Tax Experience
• Microsoft Excel
• Accounting
• Microsoft Word
• Customer Service
• Microsoft Office
• Data entry
• 10 key calculator
• Account Reconciliation
• GAAP
• Office Management
• Sage
• Payroll
• Financial Report Writing
• QuickBooks
• Accounting software
• Organizational skills
• 10 key typing
• Typing
• Administrative experience
• Customer service
• Budgeting
• Office experience
Certifications and Licenses
Driver's License
Assessments
Office manager — Proficient
June 2020
Scheduling and budgeting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Comprehensive computer skills, including QuickBooks, Microsoft applications and Yardi Software Excellent telephone, communication and interpersonal skills Sufficient knowledge of accounting, bookkeeping and marketing strategies
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