Emergency Management P O
Resume:
Deanne Criswell
Administrator
Federal Emergency Management Agency State of Texas
FEMA
P.O. Box 10055
Hyattsville, MD 20782-8055 Date: 07/15/2024
Disaster Number: 4798
FEMA Application Number: 631106384
Quinton Henderson
6315 Savoy Dr # 127tx
Houston, TX 77036
Quinton Henderson:
Thank you for your recent application for FEMA disaster assistance. Attached is a copy of your application. Please review it to make sure the information is correct. Your FEMA application number is located at the top of this letter. You will use this number any time you contact FEMA or send documentation. If you speak a language other than English and need help with this document, please call 1-800-***-****. You will be connected to an interpreter who will assist you for free. Si habla un idioma diferente al inglés y necesita ayuda con este documento, llame al 1-800-***-**** y lo conectaremos con un intérprete que lo ayudará sin costo alguno para usted. Если вы не говорите на английском языке и нуждаетесь в помощи, позвоните по номеру 1-800-***-****. Вас соединят с переводчиком, который бесплатно поможет вам. Se você fala umidioma alémdo inglês e precisa de ajuda emrelaçãoaeste documento, ligue para 1-800-***-**** e você será conectado a umintérprete que irá ajudá-lo semnenhumcusto adicional. Nếu quý vị nóimột ngôn ngữ khác Tiếng Anh và cần giúp đỡ với tài liệu này, hãy gọi 1-800-***-**** và quý vị sẽ được kết nối vớimột thông dịch viên, là người sẽ trợ giúp miễn phí cho quý vị. 영어를 사용하지 못하는 사람으로써 본 문서에 대해 도움이 필요할 경우, 전화
1-800-***-**** 로 연락주시면 여러분을 무료로 도와줄 통역사와 연결해 드립니다. _
An Introduction to FEMA’s Individuals and Households Program (IHP) FEMA may provide money and other services to help you recover from losses (like damage to your home, car, and other personal items) caused by a Presidentially declared disaster. FEMA can’t provide assistance for losses that may be covered by your insurance or for any losses you’ve already got money or services for. This may include assistance from a community group or volunteer organization. FEMA is limited by law to how much money we can provide, and it is unlikely that our assistance will cover all of your losses. We are here to guide and help with your unique needs. Please keep this letter so you can refer to it later. It contains important information about disaster assistance that may be available to you.
The Individuals and Households Program (IHP) offers different types of assistance in bold below.
Housing Assistance: This assistance is money to help you with expenses not covered by insurance. This may include:
Rental Assistance: Money you can use to rent a home, apartment, or other type of housing if you can’t live in your home because of the disaster. FEMA may provide this assistance for up to 18 months from the disaster declaration date of 7/9/2024.
Lodging Expense Reimbursement: Money to reimburse you for emergency lodging (such as hotel or motel) expenses if the disaster caused you to temporarily leave your home and you didn’t receive Displacement Assistance.
Home Repair or Replacement Assistance: Money to help you repair or replace your disaster-damaged home, which may include existing issues that were made worse by the disaster or cleaning mold. FEMA can only provide this assistance if you are a homeowner, are responsible for the taxes or maintenance of the home, or have a lifetime right to live in the home.
Assistance for Accessibility Real Property Needs: If you or a member of your household has a disability, FEMA may offer additional money for specific repairs to help make your home accessible. This may include an exterior ramp, grab bars, or a paved path to home entrance. This money may also help you add these accessibility items to your home even if your home didn’t have them before the disaster. FEMA can only provide this assistance if you are a homeowner, are responsible for the taxes or maintenance of the home, or have a lifetime right to live in the home.
o If you or a member of your household has a disability and needs an exterior ramp, grab bars, or a paved path, please contact FEMA’s Helpline at 1-800-***-****.
Other Needs Assistance: This assistance is money to help you with other necessary disaster-caused expenses and serious needs. This assistance is available to homeowners, those who are responsible for the taxes or maintenance of the home, or have a lifetime right to live in the house, and renters. This may include:
Serious Needs Assistance:Money to help you pay for immediate expenses for sheltering, evacuation, and meeting basic household needs because of the disaster. The money may be used for items like food, water, infant formula, breastfeeding equipment, diapers, hygiene products, and other basic needs.
Displacement Assistance: Money to help you pay for short-term living arrangements you need because of the disaster. Like hotels, motels, friends and family, or other available short-term living options immediately following a disaster.
Personal Property Assistance: Money to help you repair or replace disaster-damaged appliances (like a stove and refrigerator), room furnishings (like a bed, sofa, and chairs), and essential items required for employment or school (like job-related tools, uniforms, and schoolbooks).
Assistance for Accessibility-related Personal Property Needs: Money for personal property like a walker, or wheelchair.
Transportation Assistance: Money to help you repair or replace a disaster-damaged vehicle when you don’t have another vehicle you can use.
Moving and Storage Assistance:Money to help you move and store personal property from your home. This helps prevent additional damage while you’re making repairs to your home. This money can also help with moving to a new place due to the disaster.
Medical Assistance:Money to help you pay for expenses because the disaster caused an injury or illness. You can also use this money to replace disaster-damaged or lost medical equipment, breastfeeding equipment, or prescription medicine.
Dental Assistance:Money to help you pay for disaster-caused dental expenses.
Funeral Assistance: Money to help you pay for disaster-caused funeral or reburial expenses.
Child Care Assistance:Money to help you pay for new disaster-caused child care expenses. This money may also help with increased child care expenses.
Assistance for Other Items: Money to pay for specific items to help access your property or with cleaning efforts. (Like a generator, dehumidifier, chainsaw, etc. bought or rented after the disaster.)
Group Flood Insurance Policy: If your home is located in a Special Flood Hazard Area and you have disaster-caused flood damage, FEMA may buy a Group Flood Insurance Policy (GFIP) for you. This gives you 3 years of coverage.
If FEMA buys a GFIP for you, FEMA will send you a letter with more information. To learn more, please call 1-800-***-**** or visit www.FloodSmart.gov.
Clean and Sanitize Assistance: This assistance is only available in certain disasters. This money is to pay for minor disaster damage to prevent potential health or safety concerns. (Like one broken window or wet carpet near your door.)
How to Qualify for FEMA Assistance
FEMA uses the information below to qualify you for Housing Assistance:
FEMA is able to verify your identity.
Your damaged home is in a Presidentially declared disaster area.
Your damage or loss was caused by the declared disaster.
Your disaster-damaged home is your primary home (where you live more than six months of the year).
You were living in the home when the disaster occurred.
If you are a homeowner, you owned the home, were responsible for the taxes or maintenance of the home, or had a lifetime right to live in the home when the disaster occurred.
You do not have insurance - or - you filed an insurance claim, but your damage was not fully covered.
You can’t access your home, you lost essential utilities, or your home is not safe to occupy because of the disaster.
You or a member of your household is a U.S. citizen, non-citizen national, or qualified non-citizen. This can be a minor child under the age of 18.
FEMA uses the information below to qualify you for Other Needs Assistance:
FEMA is able to verify your identity.
Your disaster-caused expenses or losses were in a Presidentially declared disaster area.
You do not have insurance - or - you filed an insurance claim, but your damage was not covered.
You or a member of your household is a U.S. citizen, non-citizen national, or qualified non-citizen. This can be a minor child under the age of 18.
For certain assistance, the home where your losses occurred is your primary home (where you live more than six months of the year).
_
What Happens Now That You Applied for Disaster Assistance If you have insurance:
Please contact your insurance company as soon as possible to file a claim. FEMA can only provide money after you get your insurance settlement. If your insurance doesn’t cover all of your home repair or rebuilding expenses, FEMA may be able to help.
FEMA can’t provide money for expenses covered by insurance. When you get your insurance settlement or denial, please send a copy to FEMA as soon as you can. Instructions for sending documents to FEMA are explained later in this letter.
If you get money from FEMA and your insurance covers the same loss, you may be required to return some or all of the money.
If your insurance settlement is delayed more than 30 days from the time you file your claim, call FEMA’s Helpline at 1-800-***-****. FEMA may be able to provide Rental Assistance until your claim is settled. Any money FEMA provides for your initial Rental Assistance is considered an “advance” and must be returned after you get your insurance money.
If you do not have insurance:
FEMA will verify your disaster-caused losses. We will schedule a time to inspect your home if you reported damage to your home or personal property. Or, we will ask you to send documents to verify your expenses. The inspection process:
A FEMA home inspector may call you to schedule a visit to your home. They may call from an unknown or restricted phone number. If you miss the call, they will leave a voicemail message and make multiple attempts to reach you. The inspector should not need to view repair receipts or pictures of the damage. But if you begin cleaning up before the inspection, FEMA suggests you take pictures, make a list of your losses, and keep receipts for all of your disaster-caused expenses.
Information about FEMA home inspectors:
Inspectors do not wear FEMA clothing, but have FEMA photo identification. o If a badge is not visible, ask the inspector to show it to you.
Inspectors are trained to identify damage caused by a disaster.
Inspectors will need access into your home but will not physically access certain areas. (Like a crawlspace, attic, or roof.)
Inspectors don’t determine what FEMA assistance you may qualify for or the amount of money you may get from FEMA.
Inspectors will have your nine-digit FEMA application number and never ask for money.
Inspectors will not ask for your bank account information or Social Security number. Documents you may need for your FEMA home inspection: You may be asked to provide a copy of some documents to verify you lived in or owned your damaged home. Examples of documents that show you lived in your damaged home:
Valid driver’s license or state-issued identification card
Lease agreement
Rental receipt
Utility bill
Pay stubs or other employment documents
Documents from a public official, local school, or social service organization
Documents for other federal or state benefits
Motor vehicle registration
Documents from a mobile home park
Examples of documents that show you own your damaged home:
Deed, official record, or title
Manufactured home certificate of title
Mortgage documents, bills, or receipts
Structural or real property insurance policy documents or insurance bills or receipts
Property tax bill or receipts
Land installment contract or contract for deed
Receipt for major home repairs or improvements
Letter from a public official (such as state, local, tribal, or territorial government official) The documents above must include the following:
Your name or the name of the person you named as your co-applicant.
The address of your disaster-damaged home.
Dated between one year before the disaster and 18 months after the disaster. For more information on documents, call FEMA’s Helpline at 1-800-***-****. If you can’t be present during the inspection:
You may choose another person over the age of 18, with access to your home, to meet with the inspector for you. FEMA needs permission to meet with someone other than you. To do this, you may submit the Authorization for the Release of Information Form included with this letter. OR send FEMA a written, signed, and dated letter containing all the information below:
Your full name, signature, birthdate, and place of birth (city, state/province, country).
Your FEMA application number, current mailing address, and current phone number.
A statement authorizing another person to meet with the inspector for you. (Include their name and phone number.)
The letter must be notarized or include the following statement: “I declare under penalty of perjury that the information I provided is true and correct.”
U.S. Small Business Administration (SBA) Disaster Loans: The SBA provides low-interest disaster loans to homeowners, those who are responsible for the taxes or maintenance of the home, those have a lifetime right to live in the home, renters, and businesses of all sizes. You don’t need to own a business.
You can use SBA disaster loans for the following:
Home repair or replacement
Mitigation
Personal property
Business losses
Vehicle repair or replacement
Working capital for small business
and most private nonprofits
You don’t need to apply for an SBA disaster loan to be considered for FEMA Assistance, but an SBA loan might help with costs that FEMA assistance can’t cover.
For questions about the SBA disaster loan program, please call the SBA at 1-800-***-**** (TTY: 1-800-***-****). SBA information is also available at www.SBA.gov/disaster or by email at ***********************@***.***. _
Flood Insurance Requirements
If your home is located in a Special Flood Hazard Area and you get money from FEMA, you must buy and keep flood insurance. If you do not buy flood insurance or if you let your coverage lapse, you may not be approved for certain FEMA assistance in the future.
FEMA may buy a Group Flood Insurance Policy (GFIP) for you. This gives you 3 years of coverage. If FEMA buys a GFIP for you, FEMA will send you a letter with more information. FEMA will contact you if you must have flood insurance. For information on flood insurance, the National Flood Insurance Program, or to check if you are in a Special Flood Hazard Area, contact an insurance provider, visit www.FloodSmart.gov or call 1-877-***-****.
_
Next Steps in the FEMA Process
After FEMA reviews your application and performs a home inspection, if needed, you will get a decision letter. This letter will be sent by mail. If you created an online account and requested notification by email, you will get an email alerting you to check your account for the decision letter. If your application is approved for FEMA assistance: Your decision letter will show the amount of money FEMA sent and what this money is intended for. You will get your money based on the option you chose on your application:
A check mailed from the U.S. Department of the Treasury or State; or
Direct deposit.
If you chose to get your payment by direct deposit, you may get this money before you get your decision letter. FEMA recommends you wait and review your decision letter before spending any money from FEMA. The decision letter tells you what the money is intended for. If you spend the money for another purpose, you may not qualify for additional help, or FEMA may ask you to return the money. If the money you get does not meet your needs, you may appeal FEMA’s decision. Instructions on how to appeal are included in your decision letter.
If your application is not approved for assistance: Your decision letter explains why you were not approved for assistance and your right to appeal FEMA’s decision. Instructions on how to appeal are included in your decision letter. _
Your Right to Appeal
An appeal is your chance to tell FEMA why you don’t agree with the decision we made. You may send new or additional information and ask FEMA to change its decision. FEMA can’t accept appeals over the phone. Instructions for filing an appeal are included in all decision letters. By law, appeals must be sent or postmarked within 60 days of FEMA’s decision letter. You have the right to appeal any decision FEMA makes, but FEMA’s appeal decision is final. If your appeal does not contain enough information, you will get a letter that explains the additional information or document(s) FEMA needs to make a final decision.
Sending Documents to FEMA
Make sure you write your name, disaster number, and FEMA application number on all documents you send to FEMA. These numbers are printed above your name and address at the beginning of this letter. Keep all original documents for your records and only provide copies to FEMA. Send documents by:
Upload to:
www.DisasterAssistance.gov
Click Check Status on the
Home page and follow the
instructions.
You must create an online
account to upload your
documents electronically to
FEMA.
Fax to:
Attn: FEMA
Mail to:
FEMA
P.O. Box 10055
Hyattsville, MD 20782-8055
_
Get Help with The Disaster Assistance Process
Online:
To check the status of your FEMA application, visit www.DisasterAssistance.gov. You must create an online account to view your application status online. For technical help with your online account, call 1-800-***-****. By Phone:
Call FEMA’s Helpline at 1-800-***-**** for assistance with FEMA programs or your disaster assistance application. You may also request information on other agencies and organizations that offer disaster assistance. To request a copy of FEMA letters or information in Braille, large print, or other reasonable accommodation, call FEMA’s Helpline at 1-800-***-****. If you use a video relay service, captioned telephone service, or other communication services, please provide FEMA the specific number assigned for that service. In Person:
Disaster Recovery Centers (DRC) are facilities you can visit for in-person disaster assistance information. FEMA partners with state, local, territorial governments, or tribal nations to establish DRCs in communities affected by the disaster.
FEMA ensures DRCs are accessible to all disaster survivors, including those with disabilities and others with access and functional needs.
All DRCs offer:
Building accessibility Availability of American Sign Language interpreters
Accommodation and use of assistive technology Availability of program materials in alternate formats OR OR
DRCs are protected areas for providing emergency support. U.S. Immigration and Customs Enforcement (ICE) and U.S. Customs and Border Protection (CBP) will not conduct enforcement operations at or near a DRC, except in the most extraordinary of circumstances.
For information on DRCs near you, visit www.DisasterAssistance.gov, download the FEMA app on your mobile device, or call FEMA’s Helpline at 1-800-***-****. _
Accessing And Sharing Your FEMA File
To request a copy of your FEMA file, you may complete and return the Authorization for the Release of Information Form included with this letter. If you prefer, you may instead request a copy of your file by sending a written, signed, and dated request to FEMA with your full name, your birthdate and place of birth, and your current address. The request must be notarized - or - include the following statement: “I declare under penalty of perjury that the information I provided is true and correct.”
You may also return the Authorization for the Release of Information Form to FEMA if you wish for FEMA to share information from your file with someone else. This may include a family member or a legal aid organization that may be assisting you with the recovery process. When completing the Authorization for the Release of Information Form, you must include a description of the information you want released to the other person or group. (Like your entire FEMA file, current contact information, your amount of disaster assistance, etc.) _
Keeping Your FEMA Disaster Assistance Records
FEMA is required to perform routine audits of money provided for disaster assistance. Please keep copies of all documents to and from FEMA. Also keep any receipts showing how you used the money from FEMA. Keep all documents and receipts for at least three years.
Fraudulent Claims
If you intentionally make false statements or hide information to try to get assistance, it’s a violation of federal and state laws. This can carry severe criminal and civil penalties. Penalties may include a fine of up to $250,000, imprisonment, or both (18 U.S.C § 287, 1001, and 3571). _
How Are You Protected Against Discrimination?
Federal law prohibits discrimination based on race, color, religion, national origin, sex, age, and disability. FEMA and any disaster assistance partner must administer disaster assistance in an equitable and impartial manner without discrimination against you, your household, or anyone else based on their race, color, religion, nationality, sex, age, disability, English proficiency, or economic status. If you feel you have been discriminated against, contact the Civil Rights Unit within the Office of Equal Rights by email at ****-*****************@****.***.*** or call 1-833-***-****. Other Resources
There are other programs available to help with your disaster recovery. Information about agencies and organizations that may provide help is included as Additional Disaster Assistance Program Information. You may contact these agencies or organizations directly to learn how they may help in your disaster recovery. If you need help with a disaster-related legal issue, you may contact Disaster Legal Services (DLS). DLS provides free legal help for people with low-income. DLS attorneys are not FEMA employees. The help they provide is confidential and they do not share information with FEMA.
DLS may help with:
Insurance claims for medical bills, loss of property and loss of life
New wills, power of attorney, and other legal papers lost during the disaster
Home repair contracts and contractors
Problems with landlords
Proof of home ownership
FEMA appeals
To request these services, call the American Bar Association National Hotline at 1-888-***-**** or visit www.disasterlegalaid.org/legalhelp/ for additional information and to find active DLS helplines in your local area. If you are a victim of crime, you have rights and services available to help and support you. To contact the National Domestic Violence Hotline, call 1-800-***-**** (TTY: 1-800-***-****), text START to 88788, or chat with an advocate at www.TheHotline.org.
To contact the National Human Trafficking Hotline, call: 1-888-***-**** (TTY: 711), text 233733, or chat with an advocate at www.HumanTraffickingHotline.org.
FEMA understands that disaster recovery is difficult. We are committed to providing you with assistance and important information to begin your recovery. If you have any questions about disaster assistance, or to check the status of your application, visit www.DisasterAssistance.gov or call FEMA’s Helpline at 1-800-***-****. Sincerely,
Individuals and Households Program Officer 9069CL
OMB No.1660-0061
Expires May 31, 2026
DEPARTMENTOFHOMELAND SECURITY
Federal Emergency Management Agency
AUTHORIZATIONFORTHERELEASEOFINFORMATIONUNDERTHEPRIVACYACT The purpose of this form is to allow you to direct the Department of Homeland Security/Federal Emergency Management Agency
(FEMA) to release information collected for your disaster assistance application to any entity you choose. In accordance with the Privacy Act (PL 93-579) passed by Congress in 1974, FEMA cannot release your information without your written consent (or an exception provided by law). Please return the completed form to your FEMA point of contact or: Mail to: Fax to: Uploadto:
FEMA 800-***-**** www.DisasterAssistance.gov
P.O. Box 10055 Attn: FEMA Click "Check Status" on the Home Page and Hyattsville, MD20782-8055 follow the instructions
IMPORTANT: You are not obliged to give anyone access to information regarding you, but failure to provide the information requestedon this form may make it more difficult for FEMA to share your information with other disaster relief entities to assist you.
Your Full Name (Last, First, MI) FEMA Applicant Number (OPTIONAL) Born At: Place of Birth (City, State/Province, Country) On: Date of Birth (mm-dd-yyyy) SECTIONA(OPTIONAL)
I authorizeFEMA to release information selected in Section B below to the followingindividuals: Name (Last, First) TelephoneNumber Address Relationship
(To send your file to yourself, list your
name.)
SECTIONB
I authorizeFEMA to release to the individuals in Section A and/or the entities in Section C below the following information:
Yes No 1. My case file, including inspection reports, amounts of awards, contact information, banking information, Social Security Number, etc. (Cross out information you do not want to share or list under "Other'' and check NO.)
Yes No 2. My contact information, including address, phone number, e-mail address, work contact information, FEMA application number, etc. (Cross out information youdonot want to share or list under "Other'' and check NO.)
Yes No 3. Other:
FEMA Form FF-104-FY-21-118 (formerly 140-003d-1) (11/22) Page 1 of 2 SECTIONC(OPTIONAL)
If additional disaster resources may be available to me, or if other persons request information regardingmy case, I authorize the information listed in Section B above to be released to:
Yes No 1. State agencies offering disaster assistance
Yes No 2. Local, Regional, State or National Voluntary Organizations Active in Disaster (NVOAD) and their partners
Yes No 3. Members of Congress and their staff
Yes No 4. Media representatives
Yes No 5. Other:
This verification of identity and authorization to release records is made pursuant to and consistent with 28 U.S.C. § 1746. I declare under penalty of perjury under the laws of the United States that all of my information on this form is true and correct. This authorization to release records expires one year from the date of signing. Signatureof theApplicant Current Address
Print Your Name Date (mm-dd-yyyy)
PRIVACY ACT STATEMENT
PURPOSE:FEMA is requesting the information written on this form to establish your identity andyour consent to share your information with you or parties you have named in this form. AUTHORITY: Written consent is requested pursuant to the Privacy Act of 1974, 5 U.S.C. § 552a(b). The program for which this form may be used is authorizedby the Robert T. StaffordDisaster Relief and Emergency Assistance Act as amended, 42 U.S.C. §§ 5121 -5207; The Homeland Security Act of 2002, 6 U.S.C. §§ 311-321j; Reorganization Plan No. 3 of 1978; 4 U. S.C. §§ 2904 and 2906; 4 C.F.R. § 206.2(a)(27); the Personal Responsibility andWork Opportunity Reconciliation Act of 1996 (Pub. L. 104-193); and Exec. Order No. 13411.
ROUTINE USES: FEMA may externally share the information you write in the fields on this form as generally permitted under 5 U.S.C. § 552a(b) of the Privacy Act of 1974, as amended, and as a “routine use” to facilitate information sharing with other government agencies, voluntary agencies, andprivate entities. A complete list of the routine uses can be found in the system of records notice DHS/FEMA-008 Disaster Recovery Assistance Files Notice of System of Records, 78 Fed. Reg. 25,282
(Apr.30, 2013). The Department’s full list of systems of record notices can be found on the Department's website at http://www.dhs.gov/system-records-notices-sorns.
FEMA Form FF-104-FY-21-118 (formerly 140-003d-1) (11/22) Page2 of 2
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