Customer Service Representative

Personal Information

Name: Ayat Hussain Hamid

Date of Birth: 14th of July / 1993

Phone number: +1-757-***-****

Email: ***********@*****.***

Work Experience:

*2012 Feb to 2013 Aug Fluer De Mer Cosmetics as a Telemarketing agent

• Call potential customers to introduce and promote cosmetics products.

• Explain product features, benefits, and prices to customers.

• Take and process orders over the phone accurately and efficiently.

• Input customer details and orders into the company’s CRM system.

• Confirm and track orders to ensure timely delivery.

*2014 Jan to 2016 Jan customer service representative at Galadari driving center

• Promptly and empathetically handled guest concerns and complaints, Demonstrated integrity and honesty while interacting with guests, team members and managers.

• Greeted customers and provided excellent customer service Maintained high standards of customer service during high-volume, fast-paced operations.

*2016 Jan to 2018 July Receptionist at Wow smile clinic

• Greet and assist patients in a friendly and professional manner.

• Answer patient inquiries and provide information regarding services and procedures.

• Schedule and confirm patient appointments.

• Handle patient complaints and resolve issues efficiently.

• Maintain patient records and ensure accuracy and confidentiality.

• Process insurance claims and verify patient insurance information.

• Send appointment reminders via phone, email, or text.

• Assist with the preparation of patient documentation

*2018 Nov to 2020 Oct recruiting assistant at Tafaseel group

• Source potential candidates through various channels, including job boards, social media, and employee referrals.

• Screen resumes to identify qualified candidates.

• Schedule and coordinate interviews between candidates and hiring managers.

• Prepare and distribute interview materials to interviewers.

• Support the recruitment team with administrative tasks, such as filing, data entry, and document preparation

*2020 DEC to 2023 executive administrative assistant at bin ahmed contracting company

• Provide general administrative support to executives and other staff.

• Schedule and coordinate meetings, appointments, and travel arrangements

• Maintain office supplies inventory and place orders as needed.

• Ensure the office environment is well-organized and efficient.

• Input and update information in databases and spreadsheets.

• Maintain accurate and organized filing systems, both electronic and physical.

• Answer and direct phone calls, emails, and other communications.

• Draft and distribute internal communications and memos.

• Prepare and format documents, presentations, and reports.

• Plan and coordinate company events, meetings, and conferences. Promotion Jobs

• Formula 1 event abudhabi 2014

• Hostess FOR NYE event at club on 42

• Makeup model for loreal arabia - November 2019

• Gitex- April 2016

• Gitex- April 2015

• Flomar Makeup promotion - december 2017

• Rothman & benson cigarettes at duty free sudan 2018 November Educational Background:

High School at NCS schools – Dubai 2009/2011

Bachelors in business management at American University in the Emirates Languages:

Mother tongue: Arabic

Other language: English (Fluent)

Skills:

• Microsoft suite: Word, Excel, PowerPoint, outlook, teams & one drive.

• Excellent written and verbal communication skills

• Problem-Solving

• Fast learner

• Ability to work collaboratively with others.

• Problem-Solving

• Ability to adapt to new challenges and environments.

• Time Management.

Contact this candidate