Salesforce Administrator with a strong focus on data modeling and flow
Resume:
EMPLOYMENT HISTORY
JAN **** - PRESENT
Office Administrator, Tim Hughes Custom Homes, Oklahoma City
• Maintain accurate records of all job costs in accounting software to keep track of all job cost and maintain budgets FEB 2020 - DEC 2022
Office Administrator, Burnett Construction, Oklahoma City
• Managed accounts payable process, including receiving, processing, verifying, and reconciling invoices OCT 2019 - FEB 2020
Payroll Specialist/Project Manager Assistant, Hunter Mechanical & Controls, Inc., Oklahoma City, OK
• Processed weekly payroll for both companies (Hunter & Earthsmart Controls) for a total of 50 employees with Sage 100 contractor and Sage Paperless environment
• Certified payroll was done weekly for each job including subcontractors.
• Sent ACH file for direct deposit and paid 941 taxes
• Entered 401K contributions onto a spreadsheet to send to Fidelity weekly. Reconciliation of the forfeiture account
• Handled progress billing/job costs for each job to be completed monthly alongside project managers
• Requested mechanical & plumbing permits and inspections for jobs. Responsible for Okie811/Okie Dig requests as well
• Prepared bid day documents and dropped off bid submissions before the deadline
• Requested bid bonds from the insurance company
• Recorded, tracked, and reviewed PTO taken/accruals
• Handled all new employee paperwork and set up, including deductions for insurance and/or garnishments 2225 Redrock Dr., Edmond, 73003
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VALERIE HARRIS
SALESFORCE ADMINISTRATOR
PROFESSIONAL SUMMARY
I'm a Certified Salesforce Associate and currently studying to become Certified as a Salesforce Administrator and looking for an opportunity to gain hands-on experience in my new career. I am transitioning out of working in Payroll & Human Resources. I have enrolled in a Salesforce bootcamp to be completed in August at which time I should have the knowledge and ability to to take and pass the Admin and App Builder certification. I'm actively in Trailhead to continue my learning and well on my way to achieving a Double Star Ranger rank. Develop and implement efficient office procedures to enhance productivity and streamline operations Ensure timely and accurate processing of invoices and payments to vendors, subcontractors, and suppliers Effectively communicate with clients and update them with build schedule weekly to client's satisfaction Coordinate with subcontractors and suppliers to ensure timely delivery of materials and stick to forecasted timelines Coordinate and schedule appointments for clients, subcontractors, and suppliers to ensure timely and efficient project progress
Ensure confidentiality and security of sensitive documents and data Review all quotes to remain within budget on all categories of the build process Streamline the accounts payable process by implementing automated software solutions, reducing manual tasks, and improving efficiency.
Assisted in the development and implementation of new office policies and procedures to enhance efficiency and productivity
Develop and implement an employee recognition program to boost morale and improve employee engagement Responsible for analyzing data and generating reports to track and monitor accounts payable processes and performance Develop and implement a training program for new office administrators to ensure consistency and efficiency in their roles Collaborate with project managers to track and monitor project budgets and expenses, ensuring accurate and timely reporting
Implement and manage a document management system to improve the organization and retrieval of important administrative documents.
FEB 2015 - OCT 2019
Customer Service Manager/HR Coordinator, TDazzled Too LLC, Edmond
• Oversaw a team of 5 customer service representatives at a boutique clothing company with over 186,000 members
• Managed customer inquiries and issues through Facebook Messenger, email, and live chat
• Provided helpful tips, recommendations, and troubleshooting to meet customer needs
• Facilitated orders, returns, tracking shipments, and resolving complaints
• Demonstrated leadership skills in motivating and enforcing company policies
• Implemented and managed a customer feedback system to gather and analyze customer feedback and suggestions, and used that information to improve the customer service experience
• Developed and implemented customer service strategies to improve customer satisfaction and loyalty
• Created and maintained a comprehensive employee handbook that outlines company policies, procedures, and expectations for all employees
• Tracked and analyzed customer service metrics to identify areas for improvement and implemented strategies to increase efficiency and productivity.
AUG 2011 - FEB 2015
Payroll & Benefits Coordinator, T & W Tire Company, Oklahoma City, OK
• Processed weekly payroll for hourly employees and bi-weekly payroll for salaried employees and monthly commission payroll for sales in a company of approximately 600 employees
• Administered employee benefit programs such as retirement plans, medical dental, vision, disability, and life insurance until automated.
• Handled setup, processing, and correspondence of payroll deductions for all employees including 401K, health insurance, disability, life insurance, and garnishments
• Communicated all plan changes and details to employees; prepared open enrollment, distributed benefit plan updates and notices
• Managed new hire setup and maintenance of employee records including transfers, pay changes, and terminations
• Prepared and processed 401k payroll files on a weekly and biweekly basis; worked with 401k vendors to identify and rectify any issues
• Produced off-cycle payrolls for terminations, stock transactions, promotions, relocations, retroactive pay scenarios, and special payrolls as necessary
• Audited each payroll batch to ensure the balancing of each payroll.
• Responsible for all reporting and reconciliations of payroll taxes including year-end activities for W-2/W3 and W-2c/W3c processing
• Prepared tax funding for the company and resolved reconciling items related to tax processing; ensured accuracy and timeliness of all payments
AUG 2009 - AUG 2011
Payroll Specialist, Paycom Payroll, Oklahoma City
• Dedicated payroll specialist to 75 clients. The main point of contact to assist clients by training them on the Paycom system, answering questions, resolving issues quickly, and providing outstanding customer service
• Process payrolls for clients through the Paycom's web-based payroll software
• Attention to detail in payroll processing to ensure accuracy and speed.
• Knowledge of tax treatments for the use of setting up earnings and deductions for clients and proper tax reporting
• Monthly validating of FICA, FUTA, & SUTA for client accounts.
• Prepare quarterly unemployment returns for the state of Oklahoma
• Continuous education to stay up to date on all new products and development releases to further my ability to assist clients efficiently
• Working cooperatively with other team members and team leader to meet and exceed deadlines and maintain a positive working environment
JUN 2006 - MAY 2009
Payroll Specialist, Dobson Communications Corporation, Oklahoma City Coordinate with the finance department to manage and track customer refunds and credits, ensuring accuracy and timeliness
Process weekly, bi-weekly exempt, and non-exempt payroll for approximately 3000 employees, both union and non-union workers
Prepared payroll data for monthly commissions, quarterly bonuses, and annual bonuses. Utilization of blended overtime rules
Multi-State payroll processing, including Alaska
Provide training and support to HR and management staff on payroll processes, policies, and regulations to ensure accurate and consistent payroll practices
EDUCATION
2004 - 2006
University of Central Oklahoma, Edmond
SKILLS
Data Management Payroll & HR
Microsoft Office XP Salesforce Administration
Project Management Progress Billing
Data Management Lightning App Builder
Reports & Dashboards Validation Rules
Salesforce CPQ Data Import & Export
Flows Picklist Administration
Formulas & Validations Permission Sets
REFERENCES
Meridith Copeland
STATE FARM CONSULTANT
Tracy Oldham
DOBSON TECHNOLOGIES
Michelle Wagner
BURNETT CONSTRUCTION
Joyce Blissard
ACCORD HUMAN RESOURCES
Matt Harris
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L INKS
My Trailhead
COURSES
FEB 2024 - APR 2024
Salesforce Administrator & App Builder at Saas Guru Salesforce Admin Boot Camp Conduct internal audits of payroll data and processes to identify potential risks and areas for improvement, and make recommendations to management for corrective actions Conduct regular payroll data analysis to identify trends and provide insights to improve efficiency and accuracy in payroll processing
Develop and implement a comprehensive payroll training program for all employees to ensure accurate and consistent payroll practices
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