Employee Relations Specialist HR, Account Manager, Staffing Scheduler
Resume:
Tina Olzak
Pittsburgh, Pa *****
To Whom It May Concern:
I am writing regarding any open position within your company. Enclosed please find my resume for your review.
I have extensive experience in management, HR, recruiting and scheduling with great emphasis on detail and organization. I can work independently and at the same time work effectively as an integral part of the team.
I am interested in discussing with you any position you feel I may be qualified for. I am available for an interview at your convenience and can be contacted at 412-***-****. Thank you in advance for your time and consideration.
Sincerely,
Tina Olzak
TINA OLZAK
9 Vine Avenue Pittsburgh, Pa 15223 ~ 412-***-**** ~ *********@*******.***
Education
ASB in Specialized Business - The Art Institute of Pittsburgh, 1995
Experience
Sr. People Relations Specialist: Shift Med
Dates: March 2022 – Present
Manage complaints related to attendance infractions, misconduct, poor behavior, and other non-clinical/quality disciplinary infractions.
Counsel HCPs regarding company performance standards and procedures to maintain Shift Med brand.
Troubleshoot and provide advice to HCPs regarding specific incidents or complaints.
Demonstrate proper decision making to escalate serious offenses for appropriate investigation.
Maintains and promotes an attitude and philosophy consistent with company standards.
Properly document conversations and counseling to support HCP personnel files.
Ensure appropriate follow up and communicate resolution to interested internal parties.
Gather, organize, and analyze complaint information to support effective resolution and HCP counseling.
Terminate, Suspend, Warn employees with Time and Attendance Violation, Code of Conduct Violation.
Maintain confidentiality and organization of files, as appropriate.
Customer Success Manager: Shift Med
Dates: May 2021 – March 2022
Oversee and manage the success of all assigned accounts/market territory.
Serve as the lead point of contact and advisor for key decision makers across my accounts/market territory.
Maintain Strong, trustworthy, and long last client relations by meeting with the facilities weekly
Coordinate facilities scheduling needs with them to optimize staffing fulfillment by assisting them with using best practices and analyzing trends set by facility.
Onboarding of new facility, creating a new relationship with the customer, answering questions, reviewing portal features, and walking them through how to use portal for posting their staffing needs, confirm shifts that have been claimed and utilizing our billing feature.
Maintain Clientele satisfaction through exemplary customer service and problem solving.
Writing and gathering information on issues that may arise with care givers that need to be educated, suspension or termination using our incident forms.
Mentor customer success managers and colleges to ensure success in daily job duties.
Train newly hired customer success managers through the onboarding experience
Understanding of policies and procedures.
Meet Monthly set revenue goals.
Staffing Manager: Harmar Village Care Center
Dates September 2017 – Present
Maintain all staffing operations for 24 hour skilled nursing facility with RN’s, LPN’s and C.N.A’s for all three shifts on a daily basis.
Working with 6 agencies to staff the needs of the facility.
Overseeing all staffing issues that may arise daily.
Maintain daily PPD for facility.
Interview, hire, orient and term nursing staff employees
Monthly Write-ups of attendance of al staff and review with staff
Assist the Administrator, D.O.N, A.D.O.N, and staff developer daily.
Attend and assist in functions within the facility.
Attend Job Fairs, Recruiting for staff.
Responsible for payroll of the nursing department
Manager of Staffing Department: Care Unlimited, Inc., Pittsburgh, Pa
Dates September 2004 –2017
Maintain all staffing operations between nursing and home health aide department and facility work.
Managing 4 coordinators daily, answering questions and being a mentor to my co-workers, assisting them in their daily job responsibilities
Obtain daily staff requests and fill the needs efficiently.
Communicate with staff and families daily regarding all needs, concerns, and change in assigned shifts, incident reports.
Maintain monthly authorizations thru the insurance companies and all other payer sources.
Submit all information to require new and ongoing authorizations from the insurance companies and all other payer sources.
Work with billing department regarding authorizations and denials
Report weekly/Monthly missed shift reports to insurance companies
Maintain scheduled hours of over 4000 per week for the skilled department and 2000 for the unskilled department.
Attend leadership meetings weekly with CEO, administrator, nurse supervisors, UR nurses, coordinators, and HR.
Weekly recruitment for new staff via the newspaper, Facebook, craigslist
Work with payroll process to verify payroll accuracy.
Intake of all inquiries and referrals from the insurance companies and all other clientele
Intake of potential nursing and aide calls
Taking incident reports and counseling staff as needed
On-Call assistance
Training new staff hired within the agency in their position (I.E., train all new coordinators and HR position)
Assisting in the HR/Recruitment department daily
Attend Job Fairs
Maintaining policies and procedures throughout the agency
Monthly Reviews of all C.N.A, RN, LPN
Daily attendance writeups of staff
HR Generalist/Recruiter Care Unlimited, Inc. Pittsburgh, Pa
Dates: March 2000-Sept 2004
Overseeing the HR department
Taking all potential incoming calls of staff, setting them up with interview
Interviewing potential nurses and aides, Orienting potential nurses and aides
Communicating with coordinators when staff is ready for work.
Running background checks through PATCH system
Preparing for chart review and state audits
Organizing current employee files, keeping files up to date with current credentials
Attend Job fairs.
Maintaining policies and procedures throughout the agency
References
Amy Posterivo 412-***-****
Samar Glock 708-***-****
Dean White 412-***-****
Contact this candidate