Customer Service Project Management

K I M S A A V E D R A

R I V E R S I D E, C A L I F O R N I A

Summary

Diverse skill set in management, administration, and customer service across various industries, with a strong focus on fleet coordination, project management, and client relations. Achievements

Customer Service Awards

Team Supervision (On and Off Site)

Hiring, Training, Consulting

Accounts Payable & Receivable

Report & Document Preparation

Office Management

Records Management

Contract Reviews

Project Management

Organization of Relocations

Fleet Operations

10 Years no sick days

Experience

Sunrun Solar, Southern California July 2021 – July 2024 Sr. Fleet Coordinator

Manage a fleet 3,266 vehicles across multiple states Reduced expired registrations from 1186 to 392 in 5 months Conduct audits, reports, maintenance reviews for cost analysis, Establish open communications with all company drivers Branch Coordinator

Manage daily operation, Fleet to Facility in all branches – Orange County and San Diego County Responsible for purchase of supplies, handling mail, customer walk-ins Support Installation, survey, inspections teams

Baker Home Energy, Escondido September 2017 – July 2021 Contract Administrator

Process contracts for cash, loans and lease clients, ensuring timely document processing aligned with solar and battery system installations

Manage commissions for sales personnel and communicated with clients on process, timing, billing, and collections.

Handle California Battery rebate applications with the utility companies Project Associate

Manage permit processing across city and county jurisdictions Process Interconnection agreements with utility companies Ensure accuracy of documentation for field and maintained client communication throughout projects Semper Solaris, Riverside September 2015 – August 2017 Project Manager

Main point of contact for new clients, overseeing solar plan layouts, HOA approvals, and permit processing Schedule installation dates and manage post-installation repairs and final inspections. Educate clients on project processes and facilitate permit pulling as needed. Apria Healthcare, Foothill Ranch August 2013 – December 2015 Customer Service

Assist Kaiser patients with durable medical supply needs, coordinating with Kaiser nurses and Apria liaisons. Collect co-pays and resolve patient/customer complaints to ensure satisfaction. Duane Gomer Seminars, Mission Viejo July 2012 – August 2013 Customer Service

Collaborate with current and previous students to assist with continuing education needs for license renewals Handle order processing, payment collections, shipping and receiving. Evergreen Realty, Mission Viejo July 2009 – August 2013 Licensed Realtor

Assist clients with property transactions, including buying, selling and rental agreements. Coordinate activities with lenders, inspectors, contractors and escrow companies Investigator Location Services, Irvine June 2002 – August 2009 Office Operations

Prepare case study reports and facilitate communication with clinical research personnel worldwide Supervise customer service, data entry and administrative support personnel Manage training, payroll processing and vendor collaborations for procurement of supplies and services Training and Education

Virtual Assistant – Continuing education with assisting small businesses with office support Instagram – Analytics and backend DM Management

Notary Public

Microcomputer Support Specialist Training, New Horizons Learning Center Licensed Real Estate Agent, Rockwell Institute

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