Customer Care Service

Souzan Rasheed

Souzan Rasheed

Menzah *, Street Taher Ban Ammar, Residence Basma, Tunisia

Email: *************@*****.***

LinkedIn: https://www.linkedin.com/in/souzan-rasheed-096051217/ Phone: 002**********

Professional Summary

I am Souzan Rasheed, a dedicated professional customer and information services representatives. My background includes extensive experience in communication, problem-solving, and customer service. I have a proven track record of effectively handling customer issues, resolving complaints, and retaining clients, I excelled in resolving billing issues, processing payments and refunds, and managing account payments and credit applications My skills include strong negotiation abilities and effective management of escalated customer service issues with a sense of urgency. I am proficient in multitasking, managing time efficiently, and working independently while maintaining excellent communication and relationship- building skills.

Professional Experience

Customer Retention Representative / Sales / Billing EteacherGroup

2022 - 2023

• Conducted outbound calls and email interactions to identify customer needs, offer solutions, and prevent cancellations.

• Provided prompt follow-up on customer complaints and concerns.

• Utilized specialized tools and offers to retain customers and manage complex issues.

• Resolved billing problems and processed payments and refunds.

• Handled account payments and processed credit and employment applications.

• Investigated and resolved issues related to the company’s products, services, and policies.

• Consistently exceeded customer satisfaction and efficiency metrics.

• Accurately entered customer information into the database and managed multiple software appli- cations.

• Coordinated with the finance department to address financial concerns. Customer Service/Social Advisor

Jupiter

2018 - 2021

• Addressed and resolved customer issues related to financial matters, professional life, and personal relationships.

• Managed multiple communication channels, including phone and live chat, to provide timely assis- tance.

• Offered effective solutions and advice on education and career development.

• Processed customer requests and inquiries regarding products and services. 1

• Provided detailed explanations of service ranges and pricing.

• Engaged with clients from Canada, the USA, and Australia. Education

Diploma in Accounting

Institut des Hautes Etudes

2015 - 2018

Languages

• English (Fluent)

• French (Beginner)

• Arabic (Native)

References

Available upon request.

2

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