Customer Service Case Manager
Resume:
Kawana Cash
Saginaw, MI, *****
***********@*****.***
EXPERIENCE
Saginaw County Community Action Center, Saginaw, MI Case Manager
July 2021 - PRESENT
Assisting Saginaw County residents according to the poverty guidelines with Rental payment, Utility payments, Property Tax Payments and Mortgage Payments.Took care of all Irate situations via in person or by telephone. I also facilitated a Financial LIteracy class that is required to receive services. .
Autumn Ridge Apartments, Saginaw MI
Property Management
March 2020 - July 2021
Managed an apartment community of 240 units with 2 maintenance staff and 1 Groundsman. I had an Assistant,a Leasing Agent and contractors. Demonstrating problem solving skills and Great Customer Service. Charger Properties, Saginaw, MI
Property Management
July 2017 - March 2020
Managed an apartment community of 112 units with 2 Maintenance staff and Contractors. Conducted all leasing duties and inspections. While maintaining a great occupancy rate. The position became Hybrid towards the beginning of CoronaVirus. We went in for emergencies and made sure everyone was taken care of during this time. Certain duties still needed to be performed such as Customer Service, Data Entry, Emergency calls, and collecting of the rent payments.
EDUCATION
Saginaw HIgh School
1993
Basic Studies
SKILLS
Organized
2 years work from Home
experience
7 Years Management
Over 15 Years of Great
Customer Service
Fair Housing Trainings
5 years Banking Experience
and products
Knowledge of Onesite & Rent
Manager
Over 10 years Obtained
privacy with personal
information
Over 10 Years Cash handling
AWARDS
Multiple Customer Service
Awards.
Fair Housing Certificates
Employee of the Month
Ashford University, Online
2017
Earned Credits in Business
Delta College, University Center
1994 & 2010
Earned Credits for Associates Degree
75.5 total Credits Earned
References
Katrina Faustin 989-***-****
Virtrina Johnson 989-***-****
Kimbrow Harris 989-***-****
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