General laborer

Danielle Chapman

**** ****** ***, *****, *****, 478-***-****, *******************@******.***

Professional summary

General Warehouse Associate with 15+ years of experience in optimizing warehouse operations and enhancing safety protocols. Expertise in forklift operations, inventory management, and team coordination, resulting in a 15% reduction in load time and a zero-incident workspace. Proven track record in technical support roles at Apple, demonstrating strong problem-solving skills and a commitment to customer satisfaction.

Employment history

General Warehouse Associate, Nov 2020 - Present

Home Depot warehouse rdc 5250, Locust Grove, GA

Tier 1 Mac advisor, May 2018 - Nov 2021

Apple, Remote

Debone, Aug 2016 - May 2018

Perdue Farms, Inc., Perry, GA

Personal Care Assistant, Apr 2015 - Oct 2016

The Blair House, Macon, GA

• Assist residents with morning routine

• Get them ready for breakfast

• Make their beds

• Assist with baths

• Keep residents clean and dry throughout the day

• Ensure they are aware of visits, activities and appointments

• Maintain a safe clean environment

Order Picker, Jul 2015 - Aug 2016

Academy Sports + Outdoors, Jefferson, GA

Load 8-foot pallets onto trailers using forklifts, ensuring weight balance and correct quad placement. Clear conveyor boxes and build truck walls, maintaining safety and a tidy work area. Efficiently organize warehouse inventory to optimize retrieval. Enhance loading procedures, reducing load time by 15%. Coordinate with team to expedite freight handling and minimize downtime. Apply strategic placement of goods to maximize space and accessibility. Passionately drive warehouse safety, maintaining a zero-incident workspace. Resolved technical issues promptly, boosting customer satisfaction metrics. Led technical support initiatives, achieving measurable improvements in customer feedback. Addressed technical challenges, resulting in increased customer satisfaction scores. Efficiently managed technical resolutions, enhancing overall customer experience. Implemented effective solutions, leading to significant improvements in customer satisfaction. Cut, split, and trim chicken breast at a steady pace, ensuring quality and efficiency in production. Applied rigorous attention to detail in deboning, ensuring high-quality product standards were consistently met. Maintained precision in fast-paced deboning tasks, upholding stringent quality control measures. Picked orders with RF scanner, maintained clean workspace, consistently met daily targets. Utilized RF scanner for accurate order picking, ensured clean work area, achieved production goals. Maintained steady pace with RF scanner for order picking, ensured clean workspace, met quotas. Used RF scanner to pick orders, kept work area clean, consistently met production targets. Customer Service Representative, Feb 2013 - Jul 2015 Convergys, Atlanta, GA

Customer Service Representative, Mar 2012 - Feb 2013 Alorica, Kennesaw, GA

Cashier/Sales Associate, Oct 2009 - Mar 2012

Marshalls, Macon, GA

Education

High school or equivalent, Aug 2004 - May 2008

Dillard High School

Skills

Customer Service (Expert), Telemarketing (Experienced), iOS (Expert), Android (Skillful), Active Directory (Experienced), Mac OS (Experienced), Technical Support (Expert), Operating Systems (Expert), Microsoft Windows (Experienced), Help Desk (Expert), Cash Handling (Expert), Sales (Experienced), Network Support (Experienced), LAN (Experienced), Computer Networking (Experienced), English (Expert), Troubleshooting (Expert), VoIP (Experienced). Handled incoming calls, resolving billing inquiries and setting up payment plans. Provided first-tier technical support and remote assistance for service issues. Facilitated new service setups and added lines to existing accounts, enhancing customer satisfaction. Handled incoming calls, resolving billing inquiries and setting up payment plans, enhancing customer satisfaction. Provided first-tier technical and remote support, ensuring seamless service setup and additional lines. Assisted customers with bill explanations, resulting in improved understanding and reduced follow-up calls. Greeted customers, enhancing their shopping experience and ensuring assistance at all times. Maintained a neat and organized sales floor, contributing to a pleasant shopping environment. Processed customer transactions efficiently, keeping the register and back counter tidy.

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