Quality Assurance Customer Service
Resume:
Renna Horton
Experienced manufacturing
Bowling Green, KY 42101
***********@*****.***
I have been in the manufacturing industry for over twenty years. I have over ten years in quality assurance. I have experience in machine operation, safety, assembly and production. I am in search of a permanent career.
Authorized to work in the US for any employer
Work Experience
Temporary Employee
Adecco/ country oven-Bowling Green, KY
October 2023 to Present
I have worked as a helper in cake 2 packaging, cake 1, freezer, layer line and icing line. I am currently a panner on the Danish line.
Quality Auditor/Inspector
NEMAK-Glasgow, KY
November 2021 to August 2023
Supplier Representitive Contract
Sustained Quality/ Inteva-Bowling Green, KY
August 2020 to October 2021
I was stationed at the companies largest customer to provide in house customer service as and support . The customer was in the automotive industry, some of my duties included performing quality audits, company sorts, and assure parts are within company specs. I handle all issues pertaining to supplier defects . I examine issues to determine the root cause of any issues or defects. I create presentations on any defect or issue i find
Temporary Assignment
General Motors-Bowling Green, KY
March 2018 to July 2020
I assisted throughout many areas of the plant.. I was trained on several types of positions ranging from assembly, machine operator,quality care line, engine line and connecting electrical harnesses just to name a few.
Marketing and Quality Contractor
Na-Lexington, KY
July 2013 to February 2018
was contracted by different businesses for such jobs as Social Media Marketing, inspecting parts, products and components to ensure they were functioning properly, no damage had been sustained during the shipping process and that they met customer requirements and expectations. Implementing a quality control process that consisted of continuous product improvements. Marketing Strategies..New product Development and much more.
Quality Supervisor
Meadows paper conversion plant-Conway, SC
April 1994 to May 2014
As a quality supervisor, i oversaw the inspection of materials, products and parts, to insure they met quality standards and regulations . I ensured that the product would meet customer expectations and standards. As a machine operator i was responsible for loading the master rolls, machine maintenance and inputing the customers product specifications into the system. I also did test runs to ensure the ink levels were correct and the blades were calibrated. Education
College Degree in Marketing
Skills
• Operating manufacturing equipment (6 years)
• Marketing professional (8 years)
• Quality Control and Processes (9 years)
• Manufacturing
• Warehouse Management System (7 years)
• Quality Inspection
• Shipping & Receiving
• Mechanical Knowledge
• Product Development
• Quality Assurance
• Warehouse Management
• Materials Handling
• Logistics
• Quality Audits
• Process Improvement
• Microsoft Excel
• Leadership
• Computer literacy
• Supervising experience
• Assembly
• Data collection
• Assembly in fast paced production, machine operating and changeover. Diagnosis and repair of welded and wrapped plastic parts. Quality instruments such as calipers and gauges (10+ years)
• Micrometer
• Quality control
• Warehouse experience
• Communication skills
• Time management
• Microsoft Office
• Lean Manufacturing
• Customer service
• SAP
• Quality control
• Manufacturing
• Leadership
• Supervising experience
• Analysis skills
• Childcare
• Teaching
• Classroom experience
• Training & development
• Customer service
• Quality assurance
Certifications and Licenses
Driver's License
Drivers License
Assessments
HR: Compensation & benefits — Proficient
July 2020
Knowledge of compensation and benefits programs
Full results: Proficient
General manager (hospitality) — Proficient
July 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Food safety — Proficient
October 2021
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Management & leadership skills: Impact & influence — Proficient April 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Sales skills — Proficient
March 2023
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Forklift safety — Proficient
July 2020
Best practices and safety hazards in forklift operation Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have worked in many areas of manufacturing . I have a wide variety of knowledge involving manufacturing processes, Quality processes, production and marketing. I have overseen employees and I have worked independently.. I am extremely reliable and dedicated.
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