Account Manager Customer Service
Resume:
Abbi N. Mota
**** **** ****** *******, ** *****
************@*****.***
Experience
November 2020-Present Nelnet Lincoln, NE
Full-Time K12 Account Manager I
Build and maintain relationships with institution contacts by maintaining a high level of availability and proactively reaching out to institutions.
Provide direction and guidance to new and existing institution contacts regarding all NBS products and services.
Provide training on products, processes and procedures to institutions.
Provide excellent customer service and perform multiple tasks on a daily basis via the telephone, chat interface, fax, email or formal written correspondence.
Answer high volume of phone calls and/or chats from all regions of the country.
Set up and maintain institution profile information, terms, and corresponding marketing site.
Encourage increased use of various NBS products and technical services; trouble-shoot problems and offer solutions.
Establish open lines of communication with sales team and other internal contacts regarding updates of existing institutions as well as new institution leads.
Provide reporting of activities to team leader.
Participate in special projects or committees and other related duties as assigned by team leader.
November 2019-November 2020 Nelnet Lincoln, NE
Full-Time Assistant Account Manager II
Assist customers with setting up payment plans with K-12/Colleges
Assist customers with their agreements that they have setup with us whether that’s to take a payment or give information about the account.
I am trained also to take Quikpay calls for those college payment plans.
I am trained in doing business reviews and have been completing business reviews for 2 years.
October 2016- November 2019 Nelnet Lincoln, NE
Full-Time Assistant Account Manager
Assist customers with setting up payment plans with K-12/Colleges
Assist customers with their agreements that they have setup with us whether that’s to take a payment or give information about the account.
May 2016-October 2016 Nelnet Lincoln, NE
Full-Time TPD Advisor II
Took helpdesk calls where I helped the TPD advisor's with questions and issues
Took supervisor calls and called wellness checks on highly escalated calls
Helped callers with processing their application
May 2014-May 2016 Nelnet Lincoln, NE
Full-Time TPD Advisor
Assist borrower’s with their TPD application
Help resolve any issues with borrower’s application
Take calls that are sometimes escalated but end with the borrower satisfied with the information or help that I provided them.
September 2013-May 2014 Credit Management Services Lincoln,NE
Full-time Account Associate
Assist account associates
Call customer regarding overdue accounts and update information
Facilitate moving past due accounts through the legal system
Display persistence in reaching goals
April 2012-September 2013 Credit Management Lincoln, NE
Part-time Account Associate
Assist account associates
Call customer regarding overdue accounts and update information
Facilitate moving past due accounts through the legal system
Display persistence in reaching goals
Education
Southeast Community College Graduated:
Lincoln, Nebraska December 2012
Associates of Applied Science
Major: Office Professional, Medical Focus
References
Dr. Tim Maack-Chiropractor
Dr. Mosier/Timperley Chiropractic
4645 Normal Blvd., Suite 200
Lincoln, NE 68506
Polly Montgomery- Operational Analyst -FACTS
121 S 13th St
Lincoln, NE
Cell Phone: 402-***-****
Laura Rettig- Office Manager
Dr. Mosier/Timperley Chiropractic
4645 Normal Blvd., Suite 200
Lincoln, NE 68506
Mark Cerny- Nelnet- Account Operations
****.******@******.***
Alex Avilez- Nelnet- FACTS Team Lead
****.******@******.***
Contact this candidate