Certified Nurse Assistant
Resume:
Kelly Gamble
Certified Nurse Assistant
Contact
***************@*****.***
Arlington, Texas
Education
Springpack Healthcare LLC
Arlington, Texas
*CNA Certification/ State of Texas
American Red Cross
Arlington, Texas
*Basic Life Saving & CPR
Certification
University of Texas
Arlington, Texas
*Bachelor of Business Admin
90 Degree Hours Completed
Skills
Team Motivated
Detailed Oriented
Strong Verbal and Written
Communication Skills
Compassionate Care Giver
Dedicated to a Safe Working
Environment
Cheerful Outlook with a Strong
Ability to Learn
Experience
Richland Hills Rehabilitation Care
February 2024 – Current
• Providing routine nurse aide care in the long term care facility/rehab for acute injuries to the residents following the Care Plan.
• Supporting greatest degree of independence for the residents.
• Complying with safe lifting and transportation of patients per established policies & procedures.
• Identifying, document and reporting changes in the conditions of the resident to a Nurse.
Private Household - Caregiver / P.A.
Oct 2023 - Apr 2024
• Caregiver for two senior patients with long-term medical needs, including nutrition, housekeeping, ADL's, wound care, and assured accurate medication dosage administration.
• Planned and executed schedules for daily activities, medications, C appointments. Transported patients to appointments in a timely safe and timely manner.
• Maintained detailed documentation of any pertinent patient information and observations necessary to relay to the Care Team. GM Financial - Customer Service Advocate II
Nov 2018 - Sep 2023
• Operated as an established customer account advocate to address and rectify any account issues or concerns the customer may require verification or detailed explanation of our agreement held.
• Utilized information gathering questioning and de-escalation techniques when necessary to facilitate a positive interaction with the account holder with the final goal to be a satisfactory one call resolution outcome.
• Awarded and recognized by senior GM corporate management as a top- level customer service team leader by consistently achieving a five-star rating from after call customer satisfaction surveys.
• Monitored calls and ensured quality control of customer service representatives.
• Coached team members who needed assistance in meeting sales goals.
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