Mortuary Science Student
Resume:
MELISSA
HARRIS STUTZMAN
Elkhart, IN 46514
******************@*****.***
Salesforce Administration Microsoft Office Databases Problem Solving Research & Instruction Retail Customer Service
SUMMARY
●Human Resources experience.
●QuickBooks and ADP proficiencies.
●3 years Salesforce CRM user and admin experience.
●14+ years’ experience with various databases for management of libraries, inventory, and customers.
●Experience with cataloging maintenance, OCLC, and MARC 21.
●Proven success with time management and project management.
●Skilled at organizing and training peers on new company procedures.
●Highly organized and independent with strong interpersonal skills.
EXPERIENCE
DuMor Water Specialists, Inc. – Elkhart, IN (2017 – Present)
Vice President/CFO
January 2020 – Present
●Business co-owner.
●Performed Human Resources functions including payroll, interviewing, time off requests, insurance, and hiring and firing procedures.
●Oversaw all functions of Accounts Payable.
Office Manager
April 2018 – January 2020
●Developed organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll, and scheduling.
●Continued education in management, organization, and team-building skills.
●Managed employee schedules and troubleshooted scheduling conflicts as they arose.
●Ordered supplies and equipment as needed.
●Performed Human Resources functions including interviewing, time off requests, insurance, and hiring and firing procedures.
Accounts Receivable/Payable Manager
November 2017 - April 2018
●Processed payments to customer accounts using Water Wizzard CRM
●Entered all invoicing to customer accounts.
●Managed rental and delinquent customer accounts.
●Oversaw training of new Office team members.
●Entered vendor invoices into QuickBooks database.
●Handled department scheduling.
Customer Care Associate
July 2017 - November 2017
●Tracked and recorded all over the counter sales and payments.
●Processed warranty paperwork for new equipment sales.
●Answered incoming calls and emails.
●Maintained a clean, friendly environment for customers and coworkers.
Bia Solutions LLC – Atlanta, GA (April 2016 – August 2016)
Independent Contractor, Salesforce Administration
●Completed admin tasks as assigned for various Non-Profit Organizations including creation of custom fields, HTML email templates, formulas, workflow and validation rules, and VLOOKUPS.
Better World Books – Mishawaka, IN (2012 – 2017)
Salesforce Administration, Sales Ops, Internal & External Customer Service
March 2014 - July 2017
●Performed mass data clean up and updates via Excel and Salesforce Data Loader.
●Provided reporting and data analysis support for Sales Director.
●Trained sales ops and sales users on internal processes and CRM use.
●Improved sales and service processes to reduce client pain and assist Sales team.
●Qualified incoming leads and distributed to Sales team.
●Answered client inquiries and fulfilled customer requests via web cases, email, and phone.
●Created and maintained positive professional relationships with clients.
●Developed strong and effective internal relationships cross-departmentally.
●Welcomed problem solving opportunities with non-routine client issues and new technology challenges, using experience and research to better prepare entire Sales team for system updates.
●Managed negative feedback and resolved identified issues.
Warehouse Scanning Associate
Mishawaka, IN — October 2012 - March 2014
●Updated sale inventory using internal processing systems.
●Assured data integrity in manual and automatic input systems.
●Performed inventory maintenance and control using Indaba database.
●Performed order fulfillment as needed.
●Prepared packages for proper shipping.
St. Joseph County Public Library - South Bend, IN (2002 - 2011)
Librarian Assistant
September 2006 - September 2011
●Conducted daily reference tasks, including answering patron questions, locating requested materials for patrons and staff, maintaining holds for patrons.
●Handled reference questions using Trillion, Adium and Fire Instant Messenger services.
●Mastered various materials and resources within the SJCPL system.
●Organized Children’s Services activities including creating book displays and contributing in the planning of programs.
Paraprofessional
July 2005 - September 2006
●Conducted daily reference tasks, including answering patron questions, locating requested materials for patrons and staff, maintaining holds for patrons.
●Assisted with cataloging of audiovisual and children’s collections (MARC 21).
●Handled reference questions using Trillion, Adium, and Fire Instant Messenger services.
●Gained mastery of various materials and resources within the SJCPL system.
●Participated in various Children’s Services activities including creating book displays and contributing in the planning of programs.
Circulation Associate
June 2002 - July 2005
●Conducted daily operations including counting of cash drawers, handling patron fines and fees, checking in and out library materials, assisting patrons with new library card registrations.
●Participated in off desk tasks such as placing patron holds, processing patron registrations, assisting in the repair and retrieval of Audio Visual materials, as well as use of Innovative and Innovative Millennium software to locate library materials.
EDUCATION
Indiana University, South Bend
Bachelor of Arts, English — 2005
Indiana University - Purdue University, Indianapolis
Master of Library Science — 2016
SKILLS
●Salesforce Admin and Power User
●Project Management
●Microsoft Excel Power User
●Experienced in Various Database Systems
●Organizational, planning, communication, and analytical skills
●Classroom understanding of MARC 21 and RDA
●Catalog maintenance experience
●Dewey Decimal Classification expertise
●Proficient user of OCLC (WorldCat)
REFERENCES
“Melissa is a fabulous time and project manager. She is someone you can simply hand a project to and know it’s going to get done and get done well. If she’s not sure how to accomplish a task, she researches ask questions, using each opportunity to learn and add to her skill set for the next challenge.”
Mary Fajimi, Better World Books former supervisor (**********@*****.***)
“Melissa has been a huge help and support to her colleagues in the UK with all aspects of Salesforce, and beyond. She has assisted me in all my queries with grace and patience. She makes herself available to help her colleagues with all queries and is keen to investigate new ways of analyzing information which will help the business and improve her understanding of Salesforce. She is approachable, explains solutions clearly and without judgement, and always with absolute professionalism.”
Vanessa Jones, Better World Books UK Team (******@****************.**.**)
“Melissa is a dedicated and valued team member. She is always willing to take time out of her day to assist with unexpected projects while still finishing her work promptly. Each team she has been a member of looks to her as an asset who is always willing to help deepen their knowledge pool. She understands team dynamics and that working together is the key to success.”
Michael Kappes, Better World Books Supervisor (*******@****************.***)
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