Customer Service Call Center

Gloria Parker

Baltimore, MD ***** 410-***-**** **********@*****.***

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Skills

●Administrative support professional

●Responding to customer situations with sensitivity

●Using influence and negotiation techniques to engage with and persuade customers.

●Applying customer service skills in a call center setting

Experience

Remote Call Center Customer Service Rep Jul 2021 to Mar 2023

Aerotek/Aston Carter Hanover, MD

●Actively listened to Service Providers, handled concerns quickly and escalated major issues to the supervisor.

●Offered advice and assistance to customers, paying attention to special needs or wants.

●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

C-Store Territory Manager Sep 2014 to Jun 2021

Acosta Sales & Marketing Jacksonville, FL

●Managed a route of 200 accounts, maintaining 100% coverage according to client frequency rate

●Demonstrated products to show potential customers benefits and advantages and encourage purchases.

●Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.

●Completed my accounts in such a timely manner, that I was requested on many occasions to call on accounts in several other states.

Reset Merchandiser Jun 2014 to Jul 2014

Resource Plus Jacksonville, FL

●Reset specific store departments or entire stores and fully set up new stores according to planograms.

●Changed shelves, racks and displays to meet new schematic designs.

●Used props and lighting to enhance appearance and visibility of displays.

Sales Associate Jan 2014 to Jun 2014

Rite Aid Marion, NC

●Solved customer challenges by offering relevant products and services.

●Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

●Counted money in drawer before and after shift to ensure accuracy

Education and Training

Bachelor of Science, Business Management

University of Maryland Global Campus College Park, MD

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