Customer Service Lead
Resume:
Mikal Lisk
Elkridge, MD *****
*********@*****.***
Self-motivated customer service lead with diligent attention to detail and hardworking nature. Well- versed in sales, service and conflict resolution.
Authorized to work in the US for any employer
Work Experience
Customer Service Lead
Kaysi Beauty - Columbia, MD
August 2023 to May 2024
• Provided exceptional customer service to ensure customer satisfaction.
• Handled customer inquiries and complaints in a professional manner.
• Implemented changes based on customer feedback.
• Trained new team members.
Cashier/Sales Associate
Giant Food - Glen Burnie, MD
April 2022 to August 2022
• Memorized locations of all items in store.
• Operated cash registers to process payments.
• Assisted with training new employees on proper operation of cash registers. Receptionist
Sapphire Nail Spa - Waldorf, MD
February 2020 to June 2020
• Demonstrated knowledge of all products and services offered in the salon.
• Cleaned and sterilized tools and work areas between customers. Education
High school diploma
Glen Burnie High School - Glen Burnie, MD
September 2021 to June 2022
Skills
• Communication Skills
• Customer service
• Leadership (5 years)
• Time management
• Organizational skills
• Negotiation
• Adaptability
• Basic math (10+ years)
• Data Entry
• Front desk (3 years)
Additional Information
• Coached and managed within summer camps and youth football programs during unemployment.
• Received multiple offers for higher positions due to work ethics.
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