Customer Service Data Entry
Resume:
ANNE
HARRIS
*********@*****.***
Manassas, VA 20110
SUMMARY
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
SKILLS
Scheduling
Data Entry
Account Updating
Information Security
Data Collection
Call Management
Inbound and Outbound Calling
Appointment Scheduling
Report Generation
Complaint Resolution
Consultative Sales
Product Knowledge
Service Upselling
Microsoft Office Expertise
Retail Sales Customer Service
High-Energy Attitude
Credit Card Payment Processing
Reading Comprehension
Conflict Resolution
Problem Resolution
Customer Relations
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE 02/2023 to 02/2024
The Bowen Group Realty - Stafford, VA
Used proven techniques to de-escalate angry customers during telephone interactions.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Updated databases with new and modified customer data.
DATA ENTRY CLERK 08/2022 to 02/2023
Vector Security - Gainesville, VA
Input new data to test customer and account system changes and upgrades.
Translated written documentation and notes into emails and other types of correspondence.
Proofread and edited documents to correct errors.
Contacted customers via phone or email to address data inquiries.
Reviewed, corrected or deleted data, verifying customer and account information.
ADMISSIONS ASSISTANT 09/2021 to 08/2022
Home Paramount Pest Control - Manassas, VA
Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Responded to customer issues to provide immediate resolution and improve retention.
Generated leads through cold calling, online searches, and referrals from existing clients.
Reviewed files, recordings and other documents to obtain information to respond to requests.
ASSISTANT TEACHER 04/2021 to 11/2021
The Merit School - Manassas, VA
Assisted classroom teacher in developing and implementing lesson plans.
Worked with students to reinforce learning of material or skill introduced by teacher.
Encouraged positive behavior with rewards and incentives.
Helped maintain a safe and orderly learning environment.
Completed day-to-day duties accurately and efficiently.
NIGHT AUDITOR 02/2018 to 08/2020
Sleep Inn Hotel - Fredericksburg, VA
Tracked income and expenses for business using accounting software.
Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
Prepared detailed audit reports at the end of each shift.
Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Maintained cleanliness of bathrooms, lobby and front desk.
Greeted, registered and assigned rooms to hotel or motel guests.
Verified that all charges posted were accurate prior to submitting final bills to guests.
ASSISTANT MANAGER 02/2016 to 08/2018
Olde Towne Inn Hotel - Manassas, VA
Organized schedules, workflows and shift coverage to meet expected business demands.
Communicated regularly with customers to gain insights into their needs.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Resolved conflicts between team members in an effective manner.
Resolved customer inquiries and complaints requiring management-level escalation.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Reviewed completed work to verify consistency, quality and conformance.
EDUCATION AND TRAINING
Adult Education - Manassas
GED
03/2016
Bryant And Stratton College - Newport News - Newport News, VA
Associate of Science
Human Services
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