Customer Service Front Desk
Resume:
Lori Boatman
Oklahoma City, OK *****
************@******.***
• Customer service professional with strong ability to multitask, manage time effectively. The ability to adapt to changes, and handle high volume of calls and clients. Supurb active listening skills with an ability to connect with people using good interpersonal skills. Ability to work independently without supervision.
• I have over 12 years experience in customer service.
• Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Healthy Living OKC-Oklahoma City, OK
January 2024 to Present
• Greet every member or visitor that comes through our doors.
• Ensure every member or visitor either scans in or signs the visitor log.
• Give tours of the facility and answer all questions the guest may have.
• Accurately sign up new members.
• Collecting monthly dues.
• Nightly cleaning duties. Ex: wiping off all tables and chairs, clean coffee pots, wipe down snack bar, turn off all Tvs, ect.
• Sign members up for art classes and other activities going on at the facility. Customer Service Representative/Call Center
Mathis Home-Oklahoma City, OK
October 2022 to April 2023
• Immediately answered a high volume of incoming calls as they came in que, without exceeding a hold time of 10 seconds.
• Processed customer returns, exchanges, and damages.
• Correctly coordinated service repairs to go out to customer's homes each week.
• Followed up on all repair tickets daily.
• Provided timely and accurate information to customers requests and concerns.
• Organized and manage multiple priorities timely and accurate information to customers requests and concerns.
Front Desk Manager
Elephant in the Room-Oklahoma City, OK
April 2022 to October 2022
• Checked clients in and out for their appointments.
• Rescheduled appointments after they complete their service for the day.
• Sell memberships and membership packages to clients.
• Cleaned booths and swept as necessary to ensure a clean and welcoming environment.
• Did laundry daily and folded all towels.
• Ran the front desk as a member of the management team and handled the more difficult clients with patience and respect.
• Maintained a very cheerful and positive attitude to keep a positive and fun environment for our clients, so that they have a great experience during their services. Swim Instructor
Aqua-Tots Swim Schools-Oklahoma City, OK
May 2021 to October 2021
• Taught toddlers and children ages 4mo-12yrs how to learn basic, all the way up, to more advanced levels depending on age and ability to swim.
• Maintained continuous awareness and cleanliness of surroundings in order to provide a safe and clean environment to teach in.
• Assessed skills and progress of young swimmers to ensure they were in the correct class level.
• Led private lessons with children that have learning disabilities to ensure customer satisfaction by offering exceptional customer service.
• Provided quality customer service by interacting with students/parents to provide status updates and to build relationships.
• Evaluated swimmers daily and gave positive feedback and insured they were learning and understanding the swim lessons.
Wellness Coordinator
The Joint Chiropractic-Edmond, OK
August 2020 to April 2021
• Checked in new patients and instructed them on how to complete new patient paper work and assisted if needed.
• Comforted patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Checked in approximately 20-30 patients daily.
• Sold on average 3 new wellness plans, packages, or flex plans a day.
• Protected patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Accurately calculated daily sales numbers and payments at closing.
• Cleaned the clinic daily and disinfected the lobby, chairs, and HyLo tables.
• Scanned in all documentation and paper work into the correct patient file.
• Worked daily with little to no supervision.
Receptionist/Office Assistant
PLATINUM SALON-Oklahoma City, OK
January 2020 to August 2020
• Attended to phone calls, recorded detailed messages, and transferred calls to respective individuals.
• Maintained reception area, organized salon environment, sold salon products, and recorded sales.
• Maintained reception area and organized salon environment
• Accurately processed clients card payments.
• Accurately handled cash transactions and balanced the cash drawer at the end of the day.
• Maintained other operations for owner such as Sam's orders for supplies.
• Developed superior customer relationships by actively listening and handling clients questions or concerns with respect.
• Scheduled appointments as requested using scheduling rules and requirements. Receptionist
Diamonds Direct-Oklahoma City, OK
September 2019 to January 2020
• Greet customers as they enter the building with a warm smile, as if I were inviting them into my home.
• Answer a multi line telephone system and direct calls to the correct sales or management on duty.
• Complete daily paperwork, filing, and scanning daily.
• Complete daily traffic counts to manage flow of business
• Stock the refreshment area hourly and tidy up waiting area for clients as well as offer drinks while waiting.
• Answered all client questions.
• Used companies computer system to look up repairs, sales, and to complete appraisals. Optometric Technician/Transcriber
Eye Medical Group-Norman, OK
February 2019 to September 2019
• Pre-tested patients prior to optometrist examinations, including pressures, visual acuities and auto refraction.
• Gathered patients medical history such as, family, family optical, prescriptions, past optical, and current issues.
• Did a refraction on the patients prior to the doctor coming in to do the finalized refraction.
• Led patients to exam rooms, answered general questions and prepared patients for the doctor by explaining the process.
• Conducted special tests such as field of vision assessment, OCTs and pachymetry.
• Scheduled and re-scheduled patients..
Education
High school diploma
Moore High School - Moore, OK
August 2004 to May 2008
Skills
• Communication skills (10+ years)
• Customer service (10+ years)
• Organizational skills
• Sales (6 years)
• Cash handling (10+ years)
• Time management (10+ years)
• Administrative experience (6 years)
• Microsoft Office (7 years)
• Management (5 years)
• Conflict management
• Retail management (5 years)
• Phone etiquette (10+ years)
• Leadership (7 years)
• Insurance Verification
• Receptionist (4 years)
• Great interpersonal skills
• Teamwork
• Appointment scheduling (4 years)
• Medical Scheduling
• EMR Systems
• HIPAA
• EHR systems
• Office management
• Google Docs
Certifications and Licenses
Driver's License
May 2023 to December 2025
Assessments
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
November 2020
Influencing and negotiating with customers
Full results: Proficient
Verbal communication — Proficient
July 2024
Speaking clearly, correctly, and concisely
Full results: Proficient
Call center customer service — Proficient
October 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Retail customer service — Proficient
January 2024
Responding to customer situations in a retail setting Full results: Proficient
Data entry: Attention to detail — Proficient
January 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Work style: Professionalism — Proficient
January 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
April 2023
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
April 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work motivation — Proficient
March 2021
Level of motivation and discipline applied toward work Full results: Proficient
Protecting patient privacy — Proficient
July 2024
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Customer service — Proficient
August 2022
Identifying and resolving common customer issues
Full results: Proficient
Work motivation — Proficient
April 2022
Level of motivation and discipline applied toward work Full results: Proficient
Administrative assistant/receptionist — Proficient October 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient April 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Administrative assistant/receptionist — Proficient August 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
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