Customer Service Assistant Manager

Hassan M. Aly ***.******@*****.***

Location: Beirut, Lebanon.

Mobile: +961-**-***-***

Professional Summary:

Assistant Manager, I possess strong communication skills and multilingual fluency, enabling me to foster quality relationships with clients and team members while providing exceptional customer service. My technical proficiency complements my proven track record of consistently meeting sales targets and elevating customer service standards and Professional.

Professional Experience:

Nov.2019 Manager travel agency – Lovers Travel and tourism OCT 2023

Responsibilities:

Make reservation and issue a Ticket on system like (Amadeus, Galileo and Saber)

Training for staff

Audit for statement.

Help customers by addressing their questions, concerns and comments.

Negotiate deals with corporate and agencies.

Provide essential support for the night shift from Home. May 2017 Assistant Manager– Lina’s

July 2019

Responsibilities:

Train the staff and prepare schedule and handle inventory effectively.

Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback.

Maintain and ensure compliance to established food quality and standards.

Coordinate with the Manager for everyday operation and maintain financial records.

Assist employee teams to provide excellent customer service.

Maintain proper sanitation, hygiene standards in kitchen and maintain effective store presentation.

Managing disputes between employees.

Dealing with suppliers to ensure correct items are ordered and received.

Closing the cash daily.

May 2015 Sales Representative- Fatal group ‘Perfumes’ Feb 2017

Responsibilities:

Present, promote and sell products to existing and prospective customers.

Establish, develop and maintain positive customer relationships.

Achieve agreed upon sales targets.

Knowing all information about the product in order to answer any customer’s questions. Jan 2014 Supervisor- Wimpy Cafe

Sep 2015

Responsibilities:

Setting schedules of the employees.

Review the performance of the employees.

Visit dining tables to check on guests and make sure they are satisfied with food choices and service.

Oversee food presentation and ensure restaurant cleanliness.

Ensure that all needed materials are available.

Oct 2012 Supervisor- Idriss

Dec 2013

Responsibilities:

Ensure that deliveries are made on time, that inventory counts are accurate, and always stocked.

Ensure that the store is clean and that the shelves are stocked.

Help customers by addressing their questions, concerns and comments. Aug 2010 Supervisor- Star buzz Beirut

Sep 2012

Responsibilities:

Visit dining tables to check on guests and make sure they are satisfied with food choices and service.

Oversee food presentation and ensure restaurant cleanliness.

Ensure that all needed materials are available.

Education:

Graduated in 2013

YWCA –College Of Technology

-Department Of Hospitality Technique 4-Years

Skills:

Languages: Arabic (Native), French (Good) and English (Good)

Proficient in Microsoft Office Suite (Word and Excel)

Professional communication skills.

Certificate Of Achievement Food Safety and Hygiene.

Certificate of InterParfums History of Perfumes

PersonalInformation:

Marital Status: Single

Date of birth: April 1st, 1992

Nationality: Lebanese

References:

Available upon request

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