Customer Service Lead Technician

Wayne Glenn

321-***-**** **********@*****.*** Wilkesboro, NC 28697

PROFESSIONAL SUMMARY

Reliable individual with vast experience in the technology industry. Possesses a strong understanding of computer hardware and software and a commitment to providing excellent customer service. Skilled in troubleshooting, problem- solving and diagnostics.

SKILLS

Equipment Installation Program Support Power Tools and Equipment Inventory Management Excellent Communication Report Preparation Equipment Troubleshooting Issue Resolution Mechanical Knowledge Continuous Improvement Deadline-oriented Component Replacement Routine Inspections Teamwork and Collaboration Work Planning and Prioritization Tool Installation and Alignment Customer Relations Schematic reading Operation Monitoring HVAC Systems Quality Control Project Management Safety Management Customer Service Complex Repairs Multitasking and Organization Remote Support Management Data Analysis Problem-solving aptitude Customer interaction Reliability Software configuration System diagnostics System Troubleshooting User Training Problem-solving abilities Diagnostic Testing Self Motivation Time Management Problem-Solving Computer-assisted diagnostics Works Well Under Pressure Multitasking Abilities Schematic Interpretation

EXPERIENCE

LEAD TECHNICIAN, Plano, TX

Astech Inc,

US

October 2017-July 2024

LEAD TECHNICIAN, Orlando, FL

Rikers Automotive, January 2015-September 2017

• Lead role in successful diagnostics and repairs, Customer satisfaction and safety OWNER/OPERATOR/MECHANIC, Tuckahoe, NJ

Tire Barn and Automotive Center, January 2008-January 2014 Estimating, Diagnostics, Repairs, Customer Satisfaction, Invoicing, inventory and all other Managerial requirements.

•

LEAD TECHNICIAN, Marmora, NJ

South Shore Chrysler, January 1999-March 2008

Assisting Technicians with successful outcomes, Remote assistance with system performance issues and confirmation of company standards, Diagnosing and repairing computer related problems in Chrysler vehicles, including but not limited to engine performance, ABS, traction control, supplemental restraint, automatic transmissions controls, tire pressure monitor systems and body control functions

•

• Chrysler special vehicles certified (viper and SRT). AUTOMOTIVE A TECHNICIAN, Marmora, NJ

South shore Volvo, January 1996-January 1999

Diagnosing and repairing computer related problems in Volvo vehicles, including but not limited to engine performance, ABS, traction control, supplemental restraint, automatic transmissions controls, tire pressure monitor systems and body control functions.

•

EDUCATION

AUTOMOTIVE TECHNOLOGY IN AUTOMOTIVE MAINTENANCE TECHNOLOGY, Philadelphia, Pennsylvania

Lincoln Technical institute, February 1988

CERTIFICATIONS

• ASE Master Technician

REFERENCES

References available upon request

Contact this candidate