Scrum Master, Project Management

Location:

Monroe, NC

Salary:

Posted:

August 02, 2024

Contact this candidate

Resume:

Nagaraja.R.S. Shamji

858-***-**** ********@*****.***

Linked in - www.linkedin.com/in/nagarajaprofile

Business Analyst/Functional Analyst/Manager- Projects/Sr. Scrum master

Team Management ~ IT Infrastructure~ Project Management~ Telecommunications

CERTIFIED PROFESSIONAL SCRUM MASTER CERTIFIED PROFESSIONAL AGILE LEADERSHIP CERTIFIED PROFESSIONAL PRODUCT OWNER

Business Analytics

Technical Troubleshooting

Software Requirements

Quality Assurance

Application Design

Team Development

Internal Controls

Project/Change Management

Methodical, highly adaptable professional with extensive experience analyzing business functions and processes and applying needed technological enhancements across enterprise, with over 10+ Years of expertise. Skilled in aligning end-user needs with long-term resolutions to complex IT challenges. Track record of success developing, deploying and evaluating systems aimed at improving quality and efficiency.

Advanced expertise in Oracle application implementation and integrated software applications. Skilled team leader and troubleshooter continually focused on identifying, isolating and resolving technical issues.

Strong knowledge and comfort within Oracle based environments, along with all peripheral processes. Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

Accomplishments & Benchmarks

CIME SUMMIT award winner 2012 from Cognizant – Country wide

Received Best Performer Award for the AT&T training and transitioning process to Manila, Philippines.

Offshore Process Specialist selected to travel to Manila, Philippines to aid in incorporating new processes and train Cognizant associates on transition and implementation.

Used Lean concepts to redesign process to determine workflow behavior of AT&T processes.

Business Development and Client retention CRM IT sales and delivery Daily reports and logistics.

Designed 12 Steps to Successful Client Relations for inbound and outbound sales support.

Career Progression

Verizon NC

Project Manager/ Sr.Scrum Master/ Agile Coach FEB 2022-Till date

Responsibilities:

Engage with business to understand requirements, propose solution alternatives, prepare staffing and release plans.

Conducting project kick off meeting, documenting and communicating project timelines, coasts, risks and their mitigation plans, communication plan and escalation matrix.

Managing project progress and prioritizing the features for development, ensuring quality of deliverables and high customer satisfaction

Dependency resolution, tracking schedule and budget against approved plans and minimizing variances

Experience with GCP, AWS cloud, ELK, JIRA, Rally,Jenkins, Git, Confluence and SharePoint.

Streamlining delivery to minimize gaps between teams, staff planning, identify resource gaps and standardizing deployment process

Successfully lead and coach scrum adoption. Implemented best practices, sprint planning, standup calls, review sessions and sprint retrospectives.

Tracked sprint progress using burn-down chart and historical data in planning the future sprints.

Completed large data migration projects.

Develop overall project plan taking into consideration the Change Management activities (planned outages, upgrades, migrations). Managing timelines for change deployment efforts in order to reduce conflict and to mitigate risk

Created and maintained the solution vision, roadmap, and backlog of work through the project's life cycle.

Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements

As a Scrum Master facilitated all the Scrum Ceremonies and help the teams from solving any blockers

Create transparency for the teams by laying out the backlog for next 2-3 sprints based on their capacity

Continuous evolution of Scaled Agile and Lean practices along with strategic initiatives aligned to an enterprise transformation roadmap

Facilitated strong cross-organization communication channels focused on Scaled Agile, Lean, Change Management

Acted as a galvanizing force for implementing new ways of thinking and working while creating a culture focused on value delivery and continuous improvement

Developed and delivered SAFe, Scrum, and Lean training for teams and targeted roles across the organization.

Coach Value Streams, Agile Release Trains (ARTs), Teams, Leadership, and individuals to improve Scaled Agile, Lean practices for increased value delivery. Observe, identify and introduce opportunities for improvement

Facilitated the Agile process and Oversees the Scrum process and coaches the team, facilitates transparency, inspection, and adaptation

Helps the Scrum Team focus on creating high-value increments that meet the Definition of Done

Ensures that all Scrum Events take place and are positive, productive, and kept with the timebox

Causes the removal of impediments to the Scrum Teams progress

Facilitates communication and collaboration inside and outside the team

Shields the team from external interference and ensures the team is fully functional and productive

Fosters self-organization and cross-functionality of the team

Helping the team agree on what they can achieve during each sprint (or other time period).

Coaches Agile Teams to be cross-functional and Self-managing high performing teams

Helps find techniques for effective Product Goal definition and Product Backlog management

Helps the Scrum Team understand the need for clear and concise Product Backlog Items

Helps establish empirical product planning for a complex environment

Facilitating stakeholder collaboration as requested or needed

Leads, trains and coaches the organization in its Agile adoption

Successfully lead and coach scrum adoption. Implemented best practices, sprint planning, standup calls, review sessions and sprint retrospectives.

Tracked sprint progress using burn-down chart and historical data in planning the future sprints.

Completed large data migration projects.

Created and maintained the solution vision, roadmap, and backlog of work through the project's life cycle.

Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements.

Engage with business to understand requirements, propose solution alternatives, prepare staffing and release plans.

Conducting project kick off meeting, documenting and communicating project timelines, risks and their mitigation plans, communication plan and escalation matrix.

Managing project progress and prioritizing the features for development, ensuring quality of deliverables and high customer satisfaction

Dependency resolution, tracking schedule and budget against approved plans and minimizing variances

Experience with JIRA, Confluence, MS Project and SharePoint.

Streamlining delivery to minimize gaps between teams, staff planning, identify resource gaps and standardize deployment process.

Cognizant Technology Solutions VA Apr 2019- FEB 2022

Manager – Projects/Change Manager

Relationship/Project Manager for two key processing departments. Provided operational and functional support for web front end applications and network infrastructure of Wireline and Wireless Telecom applications. Researched and analyzed technical issues reported by customers, business, and technical teams. Managed code deployment releases, bug fixes, enhancements, and business requests for web front end applications including the Pre-order and Post-order process flows.

Project Management: As a Digital Project Manager for Cognizant Technology Solutions, I was responsible for defining program goals for individual projects related to Client production. I ensured projects were effectively resourced and managed relationships with a wide range of groups, including all internal and external project contributors. I was responsible for managing the work of consultants, allocating and utilizing resources in an efficient manner, and maintaining a cooperative, motivated, and successful team.

Clients Handled:

Bayer –Agriculture Domain- PM/Sr. Scrum Master

Responsibilities:

oPerforming the GAP analysis for the Data one Report Enablement as one of the Projects

oExperience with JIRA, Confluence and SharePoint.

oWorking closely with the Business/Stake holders in gathering extensive information pertaining to the Legacy and the Target systems and identifying the GAP’s.

oWorking on the Bayer’s Enrollment/Event Participation report in performing the QA and creating the data flows as well as the BRD’s

oWorking on the LEGO project as part of the Even Participation report and creating separate view report taking payments and transactions into consideration.

oPerforming the data analysis from the Legacy AGDATA systems and preparing the GAP document for the target D1 systems.

oPreparing the Roadshows and Project documentation.

oIdentifying the Before and After “FACT” Views.

oIdentifying the Business Definitions, Calculations, Owners, Object names, Building Blocks/Subject areas as part of the GAP Analysis.

oWorking simultaneously on 3 different projects – Inventory, Development Data GAP tracker and LEGO Projects.

Anthem Health Care –Health care- PM/ Sr.SM

Responsibilities:

oWorked on BRD or HLBR’s (High Level Business Requirements) providing a framework on TIMBER Project.

oExperience with JIRA, Confluence and SharePoint.

oWorked with the GBD – Government Business Division organ of Anthem, for the Timber Project in preparing the Project Timeline and also the BRD’s on a high level.

oWorked closely with the Middleware and the database teams in ensuring an appropriate performance testing environment is built, exact same as Production to simulate the situation.

oArranging daily standups and JAD’s with the Business and stake holders.

Walmart – Real Estate - Project Manager / Sr.SM –

Responsibilities:

oThis Project is pertaining to creation of REP reporting using Tableau for the Order / Phasing and detailed drill down of the REP project statuses across North America.

oExperience with JIRA, Confluence and SharePoint.

oThe Primary Data source being utilized from the REP system.

oWorked closely with the Tableau development team and the Sr. Technical architect in explaining the project requirements and the Real Estate Model to achieve the necessary results.

oPrepared the BRD as per the Joint discussions working with the Business Users.

oPrepared various Reporting cases after extensive meetings conducted with the Business Leads and Stake holders as below:

What is the status of the week’s order (High level DB)

How many projects we have?

Every week position count?

Mattel-American Girl – PM/Sr.SM– Contact Center Transformation - Quadrant Analysis -

Responsibilities:

oWorked closely with the Project Manager in performing the 4 Quadrant Analytics in recommendation of a software upgrade from switching their existing Contact Center System to a new robust system which can effectively produce even better results.

oExperience with JIRA, Confluence and SharePoint.

oPerform a detailed assessment to understand the current state operations, technology and process to develop target-operating model

oPrioritized top call drivers to identify opportunities for optimization, technology intervention, automation and contact elimination

oAnalyzed current state operational practices to identify opportunities which will enhance customer experience and cost optimization

oConducted capability analysis of current state tech infrastructure to identify the key drivers which will help optimize customer experience

Kemper - As a PM and Sr.SM - Recommendations of software upgrade – Contact Center Transformation - Comparative Analysis.

Responsibilities:

oWorked on the 4 step Discover – Define – Decipher – Decide approach tailored specifically for Kemper. Each of these phases had very specific sets of objectives, activities and deliverables, ensuring all the desired objectives from the assessment are fully tracked and align.

oExperience with JIRA, Confluence and SharePoint.

oPerformed a detailed assessment and provided the Strengths and Weaknesses of the each vendor through a Scoring approach.

oPerformed detailed curve ball analytics in relation to the Operations, Contact Center Technology modernization and CRM.

Verizon –Third Party Vendor Management- Project Manager / Change Manager / SM

Responsibilities:

oDocumented and standardized web deployment and post deployment procedures, reducing deployment cycle 10%.

oExperience with JIRA, Confluence and SharePoint.

Monitored production Pre-order web infrastructure and front-end applications ensuring 99.9% uptime and providing 24/7 support.

Handling all the Release Management activities for 2 Major Applications including New deployments, Enhancements and Bug fixes.

Handle the business requests for legacy billing information and answered questions about new policies and changes.

Hosting the Daily standup calls, Program Meetings, Deployment Meetings, Weekly status calls, Post deployment meetings, creating the Change requests and submitting for approval and making sure to follow up till closure/implementation is done.

Alorica, Inc CA May 2017-Apr 2019

Sr. Functional Analyst / SM – ERP Team

Analyze, design and configure Oracle applications and modules including AR, AP, and PA. Participate in and document the requirement gathering sessions and analyze the impact of the changes. Gather, manage and document functional requirements for technical customization including workflows and scripting. Work with the business architect and other planners to assess current capabilities and identify high-level requirements.

Client Service: Create customized responsibilities, menus and request groups. Configure customers, banks, branches, accounts, transactions (wire transfer, automatic clearing house), invoices (standard, mixed, debit memo, credit memo, quick matches and pre-payment invoices) for Order to Cash (O2C). Define accounting and sub-ledger for financial accounting hub (FAH) and built accounts payable, receivable and general ledger applications and modules. Designed the Interface process for 5 Lines of Business. Worked closely with the Business Users and the development Team, to bridge the gap and have the UAT and the PROD deployment go smooth. Did a Process Migration from SAP to Oracle in Panama on the Function front for the AR & AP modules, and trained the Team of Business users with the Functional flows.

Project Management: Work with business architect and other planners to assess current capabilities and identify high-level requirements. Assist technical team with data conversion, create user-manuals and train end users. Created Test Scripts (TE-40’s) for UAT sessions, as well as the MD050’s and Functional Flows, as well as creating the training documents for the End Business users.

Responsibilities:

Analyze, design, and configure the Oracle applications and modules including AP, AR, PA, GL. Experience with JIRA, Confluence and SharePoint.