General Manager Customer Service
Resume:
Mikel Davis
Gray ME *****
********.**@*****.***
Super 8 Hotel, Westbrook, ME April 2024 – July 2024
General Manager
Oversee 105 room property in desperate need of cleaning up and making safe for all who visit or come to stay.
Worked with the local police department ensuring extra patrol to decease the sale, use, and activity of drugs and prostitution.
Thoroughly cleaned the outside of the property trimming trees, bushes, grass and critiquing all common areas for paraphilia and any other substances from previous illegal activity.
Implemented new SOPs for all departments to follow hotel branding and laws of the State of Maine Labor Board
Engaged with long term guests to help with all available resources to aide in moving them to a more permanent location
Managed to increase occupancy from 40% to 94% in 3 months and increased the company’s P&L by 18% which was down -64% to budget for the year.
3 Point Cleaning, Bangor, ME October 2023 – March 2024
Regional Manager Northeast Coast Maine
Oversee 45 accounts throughout the region maintaining company standards of cleanliness for our customers to shine.
Manage 35 employees making sure they follow the company's policies and procedures to our highest standards.
Perform weekly, monthly, and/or quarterly quality assurance (QA) reviews on the employees making sure they are following protocol and maintaining clean organized work carts, storage areas, and keeping track of inventory so they do not run out of supplies. i.e., toilet paper, paper towels, soap, floor cleaner, and cleaning towels.
Attending weekly meetings to talk strategy about issues from the week before with workable solutions and forecast the upcoming week.
Ocean Properties, Bar Harbor, ME November-2021 – October 2023
Night Manager of Guest Services/Multi-property Auditor
April- November responsible for 3 property’s nightly audit at one of our 4-5-star remote resorts.
Audit daily sales reconciliation for 1-2 restaurants per property.
Work closely with Sales Manager, Housekeeping Supervisor, and General Manager preparing rooms, rooming lists, and special request of large group bus tours.
Checked guests in and out of the hotel and made reservations for future guests and clients.
Provide excellent customer service to all guests by Marriott’s standards.
Perform Night audit duties to close out the days business.
Personally make sure the same guest service is consistent from beginning to end of guest’s stay
Allow the guests to feel as safe while traveling as if their own home and beds
Listen without interruption, to guest’s complaints and issues before offering help to solve the problem
Old Time Pottery, Kenneth City, FL January-2021 – June-2021
Assistant Manager
Provided 100% customer service to all customers equally
Prepared daily deposits, changed orders, and delivered deposits to bank
Supervised 15-18 employees throughout different departments of the store
Received merchandise truck 1-2 times a week, executed pallets in receiving area for processing of fastest unloading and placing on floor for customer’s purchase
Assisted staff in large floor moves for execution of seasonal good throughout the year i.e., Easter, Summer, Halloween, Thanksgiving and Christmas
Made sure all employees are holding the highest standards to the customer at check-out being fast, courteous, and efficient
Dr. Sandra K. Hutchison’s Office, Livingston, TX June-2018 - December-2019
Front Office Administrator
Prepared patient’s records for their visit with the physician
In charge of all medical records, requests to and from other physicians and ambulatory centers
Called on other physicians for referrals, chart notes, medication lists and insurance verification. Acquired authorizations for in-office procedures
Worked closely with home health services, and oversaw smooth patient transitions into nursing facilities, rehabilitation centers, and hospice care
Coordinated lunches for pharmaceutical representatives and visiting physicians
Trained all employees on coordination of Windows 10, Microsoft Word, and EHR system of Athena Net
Wet Deck Bar and Grill, Livingston, TX November-2014 - September- 2019
Kitchen Manager
Solely responsible for inventory control and purchasing
Maintained food cost, budgeting and contracting with vendors
Monitored financial statements, menu planning, provisioning, food prep and sanitation
Ensured compliance with TABC, health department, OSHA safety, and sanitary standards
Belk Department Store, Port Orange, FL January-2010 – October-2014
Visual Manager/Customer Service Manager
Exemplified the second-to-none customer service mission statement of which Belk is renowned
Successfully trained associates on new customer service programs to increase sales
Implemented customer service policies and procedures to Belk’s standards
Performed staff evaluations and discussed personal and professional attainments
Skillfully implemented corporate’s visions visually through directives for sales floor
Closets USA, Jacksonville, FL March-2000 – January-2010
Designer/Area Sales Manager
Creatively designed custom closets, pantries, offices, garages, entertainment systems
Provided on-site designs, detail estimates, and built returning customer base
Development of home trade show marketing strategies with increased sales by 65%
Assisted in installations of designs when needed on larger homes of 4500 sq. ft and up
Implemented marketing, sales, and budget strategies for owner of company
IMPAC Hotel Group, Daytona Beach, FL April-1994 – February-2000
Hotel Resort Manager/Comptroller/Front Desk Manager
Responsible for internal audit of funds
Assisted the comptroller with tax schedules
Managed night auditors, sales and marketing team, restaurant, and banquet coordinators, and oversaw all training operations.
Continuous communication with corporate office on projected budget for upcoming peak season of Daytona 500, Bike Week, Spring Break, and large family reunions
Initiated, cultivated, and developed strategic business partnerships to enhance customer expectations and increase revenue to hold a steady 92% occupancy rate.
Managed daily operations of 300-500 room properties
Education
I studied at Southern New Hampshire University/ bachelor's program Business
Administration. Anticipate graduation soon.
2017-2019 Lonestar College, Kingwood, TX Applied Associates Degree of Health Information Management
1985 Graduated Booker T. Washington High School, Pensacola, FL
Contact this candidate