Customer Service Support

Cierra Howell

**********@*****.*** 945-***-**** Lancaster, TX

SUMMARY

Seasoned professional with 9 years of diverse experience in customer support, team leadership, and operational management. Expertise in providing exceptional customer service, streamlining workflow processes, and handling inventory control. Seeking an At-home job role to leverage strong communication skills and a proven track record of improving operational efficiency.

WORK EXPERIENCE

DART

CPR/First Aid Instructor Jul 2023 - Present

• Deliver CPR and First Aid instruction to diverse audiences, ensuring comprehension and adherence to established safety protocols.

• Maintain current certification in CPR and First Aid methodologies, demonstrating a commitment to continuous learning and professional development.

DALLAS AREA RAPID TRANSIT Dallas

Bus Mechanic/Revenue Technician Oct 2019 - Present

• Conduct comprehensive maintenance and service checks on public transportation vehicles to ensure operational efficiency and safety.

• Coordinate driver scheduling and bus assignments to facilitate timely rider pickups and optimize route efficiency.

• Manage nightly revenue collection from buses and communicate parking protocols to operators for streamlined vehicle allocation.

HOUSECALL PRO

Customer Support Representative Oct 2019 - Present

• Serve as the initial point of contact for customer inquiries, ensuring rapid and precise management of support channels.

• Identify customer issues and direct them to appropriate resolution pathways, demonstrating prompt and detail-oriented problem-solving skills.

• Troubleshoot a wide range of customer challenges, offering knowledgeable assistance and support.

• Advise customers on workflow optimization and effective use of software to enhance their business operations. DESOTO ISD Desoto

Lead Custodian/Janitor Mar 2016 - Present

• Oversee daily opening procedures, ensuring timely access and a welcoming environment for staff and students.

• Maintain cleanliness standards throughout the facility, including thorough floor care and sanitation practices.

• Coordinate a team of 5 custodial staff for efficient task distribution, while promoting student safety and well-being. Idabel Apartment Idabel

Leasing Assistant Mar 2016 - Present

• Facilitate tenant acquisition and lease administration processes to ensure a smooth and efficient experience for all parties.

• Manage property viewings and communications, demonstrating an unwavering commitment to customer satisfaction and operational excellence.

SS&C INC. Desoto

Housekeeper Manager Feb 2016 - Present

• Manage daily operations of housekeeping department, ensuring adherence to quality standards and protocols for a safe and clean environment.

• Coordinate with cross-functional teams to streamline cleaning processes, improving overall efficiency and guest satisfaction.

WALMART Desoto

Department Manager Oct 2014 - Present

• Manage comprehensive inventory control to ensure consistent availability and optimal stock levels of various product lines including confectionery and beverages.

• Oversee department operations, maintaining order and organization to facilitate efficient customer shopping experiences.

Holiday Inn Idabel

Front Desk Clerk Jul 2014 - Present

• Provide exceptional customer service, ensuring guest satisfaction and maintaining operational standards.

• Manage reservation system effectively, handling check-ins/outs, and resolving any guest-related issues promptly. State for Form Dallas, TX

Customer Service Feb 2020 - Feb 2023

• Provided innovative alternatives and practical solutions to meet customer requirements effectively.

• Enhanced customer satisfaction by proactively addressing and resolving service-related issues. EDUCATION

Idabel High School

Certification, Communication Skills

Lancaster

Oct 2022

SKILLS

Problem Solving • Creativity • Teamwork • Microsoft PowerPoint • Leadership • Effective Time Management • Communication • Fast Learner • Adaptability • Computer Skills • Ability to Work in a Team • Microsoft Office

• Communication Skills • Troubleshooting (Problem Solving) • Customer Support • Medical Records • Microsoft Windows • Account Management • Mobile Devices • Inventory Control • Customer Service • Cardiopulmonary Resuscitation (CPR) • First Aid • Management • Accounting • Computer Hardware • Workflows • Cash Handling • Management Accounting • Microsoft Excel • Mechanics

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