Customer Service Representative
Resume:
Shenecia
Cobb
Gastonia, NC
W: **.**********@*****.**
m
Skills
• Decision Making
• Technical Proficiency
• Critical Thinking
• Quick Typing
• Active Listening
• Product Knowledge
• Attention to Detail
Professional Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Experience
Gubagoo
March 2022 - Current
Chat Specialist
Collected records of customer interactions or transactions, recording details of inquiries and actions taken.
•
Navigated multiple computer systems and utilized search tools to find information.
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Set up customer accounts in the system and updated details to reflect current information.
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Amazon Charlotte, NC
November 2021 - March 2022
Customer Service Representative
• Met personal, team and company goals in customer service environment.
• Documented, researched and resolved customer service issues. Delivered fast and friendly service to handle questions and service complaints.
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• Enhanced customer satisfaction with fast, knowledgeable service. USAA Charlotte, NC
June 2021 - November 2021
Customer Service Representative
Delivered fast and friendly service to handle questions and service complaints.
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• Met customer needs with knowledgeable and fast service.
• Processed bill payments, verifying payment dates and amounts due.
• Opened, updated and closed accounts for customers.
• Generated and mailed customer statements for specific transaction periods. Managed deposits, plan contributions and supply purchases for checks or new cards.
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Credit Karma Charlotte, NC
December 2019 - July 2021
Email and Chat Representative
Adapted quickly to changes in policies, procedures, and technology updates within organization.
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• Followed up with customers to ensure satisfaction and gather feedback.
• Prioritized tasks efficiently in fast-paced, high-pressure environment. ALDI Belmont, NC
July 2017 - August 2020
Associate
Managed multiple tasks simultaneously while maintaining attention to detail.
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Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
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• Kept store shelves, racks and bins presentable with resets. Education
May 2024
Associate - Early education
Ashford University, San Diego, CA
Assessments
• Building relationships for childcare providers, Proficient, 07/01/20
• Sales skills, Proficient, 09/01/20
Certifications
Driver's License
Contact this candidate