Customer Service Prior Authorization
Resume:
Letia Turner
Customer Service Specialist
Huntsville, AL 35810
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medication Technician
AdhereHealth LLC-Remote
December 2022 to November 2023
Update insurance information. Request refills for members. Enroll Mail Order Services. Reach out to Provider & Pharmacist.
Automated Dialer 75-80 calls a day
Prior Authorization Specialist
Asembia/Aspen Pharmacies-Remote
June 2022 to December 2022
Outbound calls to insurance companies, doctors offices or patients. Schedule deliveries, refill medications, verify benefits, run test claims, start/stop/cancel/or complete prior authorizations
Senior Account Specialist
ATT/DIRECTV-Huntsville, AL
June 2021 to May 2022
Answer inbound calls and SAVE customers from disconnecting. Offered deals to customers based off company loyalty. Reviewed and change account information for mobility. Assisted customers of bill payment or promise to pay.
Customer Service Representative Closure
Prime Therapeutics-Remote
November 2020 to April 2021
Run test claims pull mbrs account info send letters to member and provider Prior Authorization Agent/Customer Service Rep for Horizon Blue Cross Blue Shield/Pharmacy Tech
Alorica-Huntsville, AL
December 2017 to July 2020
I work for the Prior Authorization Department. I am an Agent. Inbound calls adjust claims complete Rx's refill for members. Worked with Disability patients, Medicare, Medicaid recipients CNA - Certified Nursing Assistant
Elder Care Services of Decatur-Huntsville, AL
August 2017 to March 2018
Bath, dress, cook, and assist with feeding resident then transport to school. Pick up from school prepare a snack assist with feeding then transport home
CNA - Certified Nursing Assistant
BrightStar Care-Huntsville, AL
August 2017 to January 2018
Bath, dress, cook, and assist with feeding resident then transport to school. Pick up from school prepare a snack assist with feeding then transport home
Cna/Companion
Redstone At Home-Huntsville, AL
February 2016 to June 2016
Assisted with grooming, standing, sitting, going to the restroom. Assisted with eating, going to and from activities
CNA
South Hampton Nursing and Rehab-Owens Cross Roads, AL August 2014 to January 2016
Bath, dress, cook, and assist with feeding resident then transport to school. Pick up from school prepare a snack assist with feeding then transport home
Factory Worker
Cinram Manufacturing-Huntsville, AL
October 2011 to December 2011
Lined movies up and made sure their wasn't any rips or tears in the movie cases AT&T Customer Service Rep
AT&T-Greenwood, MS
April 2005 to September 2007
Called customers to sell at&t service to them . I also worked on any bill problems the customers may have had. I also changed services for the customers or added services for them Education
High School Diploma in General Studies
Ramsey High School - Ramsey, IL
August 1997 to May 2001
Skills
• Ive worked in nursing all my life so theres not too much i cant do (10+ years)
• Customer Service
• Health Insurance
• Vital Signs
• Medication Administration
• Insurance Sales
• Medication Administration
• Vital Signs
• Sales (1 year)
• Senior Care
• Microsoft Excel
• Microsoft Word
• Phone etiquette
• Typing
• Leadership (2 years)
• English
• Computer literacy
• Pharmacy technician experience
• Hospital Experience
• Home Care
• Laboratory Experience
• Medical Billing
• Compounding Medications
• HIPAA
• Microsoft Outlook
• Medical Terminology
• Medical Records
• Patient Care
• Triage
• Live chat
• Office experience
• Communication skills
• Microsoft Office
• Patient monitoring
• Customer support (2 years)
• VPN
• Help Desk
• Medical Coding
• ICD-10
• Technical Support
• Conflict management
• Analysis skills
• Retail sales
• Avaya
• ICD-9
• Active Directory
• CPT Coding
• Telemarketing
• Insurance Verification
• Computer skills
• Front desk
• Time management
• Data entry
• Multi-line phone systems
• Word processing
• Clerical experience
• EMR Systems
• Epic
• Medical Office Experience
• Typing 30 WPM (4 years)
• Outbound calling (5 years)
• Cold calling (3 years)
• Automatic Dialer Calls (4 years)
• Telemarketing
• Sales
• Customer service
• Live chat
• Leadership
• Hospitality
• Help desk
• Retail sales
• Insurance sales
• Upselling
• HIPAA
• Medical coding
• ICD-9
• ICD-10
• Medical terminology
• Hospital experience
• Clerical experience
• Medical records
• Front desk
• Telecommunication
• Order entry
• Typing
• VPN
• Remote access software
• Salesforce
• Oracle
Certifications and Licenses
CNA
June 2001
Pharmacy Technician
January 2018 to January 2019
CPR
Certified Nursing Assistant (CNA)
PTCB Certification
Pharmacy Technician Certification
Pharmacy Technician License
State Tested Nursing Assistant
Certified Medication Aide
Medical Billing Certification
Driver's License
August 2020 to February 2024
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