Customer Service Salt Lake

BrittanyHughes

Ogden, UT, ***** 385-***-****

**************@*****.*** https://www.linkedin.com/in/brittany-hughes9217 I bring a diverse range of skills, experience, and knowledge that has been developed over the years through both my formal education and professional experience. I am a dedicated and enthusiastic professional with a commitment to excellence and a passion for continuous learning and development.

EXPERIENCE

Inventory Manager Nov 2022 - June 2024

Gustave A Larson, Salt Lake City, UT

* Maintain accurate inventory records

* Increased on-hand inventory accuracy to 95% or higher for all branches

* Coordinate with suppliers to manage stock levels

* Utilize inventory management software

* Implement process improvements to optimize inventory control Logistics Specialist May 2021 - Nov 2022

River logistics-Layton, UT

* Developed relationships with carriers and customers to improve logistics operations

* Provided detailed information to customer service and account managers to enhance communication

* Scheduled and dispatched loads in compliance with regulations

* Tracked loads to ensure timely delivery

* Problem-solved logistics issues to optimize efficiency

* Coordinated with carriers to streamline logistics processes General Manager Apr 2019 - May 2021

M&M Quality Solutions, Salt Lake City, UT

* Oversaw daily operations and coordinated staffing for facilities in two cities to ensure a high level of customer service

* Managed recruiting, hiring, training and continued coaching for 50 operational and office team members

* Achieved operational excellence by maintaining division profitability

* Implemented programs to optimize service and inventory management efficiency Logistics Analyst Aug 2018 - Mar 2019

MA Energy Resources LLC, Overland Park, KS

* Cross-trained in various roles within the company, including Logistics Analyst, Logistics Coordinator, and Project Analyst, to support operations and process management.

* Partnered with the Director of Transportation to maintain accuracy of the railcar fleet and non-fleet cars, utilizing bills of lading and continuous monitoring.

* Investigated railcar delays, overloads, and other issues to ensure timely arrival at destinations.

* Monitored project management operations by collecting and analyzing data from daily production sheets and verifying subcontractor invoices for payment. Quality Control Manager Aug 2017 - Aug 2018

Smart Warehousing, Edgerton, KS

* Delivered professional, high-quality service to over 150 customers, resulting in improved outcomes and a 35% reduction in customer issues.

* Consistently provided services that met user requirements as specified in contracts. Service Manager Jan 2016 - Aug 2017

Smart Warehousing, Edgerton, KS

* Collaborated with C-level executives to identify and achieve operational and strategic goals.

* Oversaw client contract management and initiated pre-engagement with new customers, addressing escalations promptly and effectively.

* Proactively identified and resolved internal client deficiencies, troubleshooting issues to improve efficiency.

EDUCATION

Bachelor's Degree in International Business with a minor in Marketing and Advertisement Jun 2010 - May 2015 Pittsburg State University, Pittsburg, KS

SKILLS PROFICIENCY: Microsoft Office, Data analysis, Statistics, Logistics, Project Management, Time Management, Data Collection and Research, Process Improvement, Inventory Management, Attention to Detail, Organization, Critical thinking, Interpersonal Communication, Problem Solving, Adaptability, First Line Supervision, and Conflict Resolution

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