Customer Service Check-In
Resume:
CAITLYN PERROTH
Monroe, NJ *****
************@*****.***
Seeking a customer service or receptionist position where my strong organizational and communication skills can be fully utilized
EXPERIENCE
SEPTEMBER 2023 – PRESENT
NORTHEAST SPINE AND SPORTS MEDICINE, CSR
Manage all potential and current client communication including scheduling, check-in, co-payments, check-out and follow-ups
oCustomer service including inquiries and follow-up questions regarding the practice via e-mail and phone
Expense reports
Record statistics and share regularly with headquarters
Verify insurance for Medicare
Effective communication throughout practice and applicable department(s)
OCTOBER 2022-JULY 2023
ANIMAL HEALTH CARE MARLBORO, CSR
Managed all client communication
Updated client profiles with appropriate documentation
Booked and confirmed appointments through IMPROMED
Client check-in and out, payment, and follow up scheduling
Answered client questions regarding their animal care including but not limited to: vaccines, food, training programs, etc
Weekend boarding: feeding, walks, and administration of medications as needed
MARCH 2022 – SEPTEMBER 2022
OLIVE GARDEN FREEHOLD, WAITRESS
Greeted customers and had thorough knowledge of the menu and specials
Thorough knowledge of POS system and order entry
Food running, and expo as needed
MARCH 2021 – JANRUARY 2022
CRANBURY ANIMAL HOSPITAL, LEAD RECEPTIONIST
Managed all client communication
oPETPRO connect app maintenance and communication
oFielded client calls including booking appointments, responding to urgent questions, medicine reminders and appointment follow up/confirmations
Greeted clients and executed check-in/pet weight for doctor
Client check out, payment, and follow up scheduling
Oversaw and managed cash count and reports throughout the day
Setup necessary paperwork for scheduled appointments throughout the week
SEPTEMBER 2020 – MARCH 2021
THE LEARNING EXPERIENCE, TEACHER’S AIDE
Please see description from Crossroads Early Learning Center
JAN 2016 – JANRUARY 2020
BABYSITTER, Freelance
Utilized strong communication skills through text messages and calls to parents every hour to update on child’s wellbeing
Followed strict guidelines set forth by parents as to acceptable snacks and routines
Gained the respect and trust of both children and parents
Used strong time management skills to schedule babysitting appointments with other jobs and school
MARCH 2019 – JANRUARY 2020
TEACHER’S AIDE, Crossroads early learning center
Worked in different classrooms with all age groups from Infants (6 weeks) – Pre-K2 (6 years)
Used iPad based tracking app to keep detailed records of childcare activities such as diaper changes and feedings to provide to parents
Took “Fun Photos” of children for parents throughout the day
Helped with social media posts of special events
Assisted teachers with daily routines such as proper snack disbursal, learning activities, and playtime
Kept an inventory of children’s’ possessions to ensure all items were returned to the proper owners
MAY 2016 – FEBRUARY 2018
TEAM MEMBER, Romeos Pizzaeria
Answered on average 150 phone calls per day taking orders, answering customer inquiries and solving issues as they arose
Processed credit card and cash payments and added tips
Entered customer orders into computer system as they were placed
Described products and made recommendations based on customer preference
Kept a clean and orderly workspace at all times
EDUCATION
DECEMBER 2019
Brookdale Community College
3.6 GPA
Computer science course, Algebra III
JUNE 2016
HIGH SCHOOL DIPLOMA, Monroe Township high school
SKILLS
Time management
Customer care
Organization
Quick and adaptable learner
Familiarity with IMPROMED
Familiarity with PETPRO
Familiary with EVET
REFERENCES
Kristen Rogers
Northeast Spine and Sports Medicine – Office Manager
(732)
Isabella D’Angelis
Cranbury Animal Hospital – Veterinary Technician
Kelsey Anstee
Cranbury Animal Hospital – Practice Manager
Contact this candidate