Customer Service Representative
Resume:
Khorine Williams
Customer service representative
Largo, FL
*********@*****.***
#readytowork
Work Experience
Customer Service Representative
Kobie Marketing - Saint Petersburg, FL
May 2017 to Present
Handling customer service calls and providing account information after verifying the account with the primary account holder. Assisting with training for new lines of business along with assisting with training for several different businesses such as Verizon wireless and several different banks across the United states
Dietary Aide
Oakdale Caring Center - Poplar Bluff, MO
February 2023 to March 2023
Assist with meal preparation
Maintain a clean work area
Phlebotomist
Vista labs
February 2018 to May 2019
Collecting blood samples from patients who are either in a nursing home or in the hospital. also labeling the specimens with the correct name of the patient and their location. Dropping off samples to the lab on weekends when they are not able to pick them up. Verifying the data and patient information Customer Service Representative
AGR GROUP - Saint Petersburg, FL
August 2016 to May 2017
Inbound/Outbound Sales call to customer in different states to provide them wit different programs to help with their outstanding amount on their light and gas bill, which will overall help them save monthly Sales Representative
Southeast Energy Consultants - Palm Harbor, FL
March 2013 to March 2016
Helping potential customers change their current electric provider in order to receive potential savings on their current bill month
Medical Assistant
DR. PATEL - Trinity, FL
January 2010 to May 2013
• Assisted in minor procedures
• Performed venipuncture
• Measured accurate vital signs
• Performed numerous administrative duties
• Contacted patients for appointment reminders
• Recorded patient history
• Assisted with charting
• Cleaned patient rooms
Customer Service Representative
Consumer Sales Solutions - Dunedin, FL
February 2003 to December 2004
Helping customer with get a savings on the light or gas bill, that they will see each month on their current bill
Customer Service Representative
Special Data Processing - Clearwater, FL
February 1999 to July 2002
Signing customer up for magazines and entering into the sweepstakes and helping out with changing clients phone service provider to save money on their At&t bill. Account Manager
Special Data Processing - Clearwater, FL
August 2000 to April 2002
Helping client with improving their credit score by providing them wth different credit card that fits their personal needs.
Education
AA in Human Services
Columbia College - Orlando, FL
September 2014 to May 2015
Skills
• Microsoft office, Windows xp (4 years) (3 years)
• CSR (7 years)
• Call Center (8 years)
• Customer Care (8 years)
• Customer Service (8 years)
• Customer Support (7 years)
• Outbound Sales (8 years)
• Venipuncture (3 years)
• Cold Calling (8 years)
• Laboratory Experience (3 years)
• Patient Care (5 years)
• Phlebotomy (4 years)
• Vital Signs (4 years)
Assessments
Customer Focus & Orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
First Aid — Proficient
January 2019
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Proficient
Patient-Focused Care — Proficient
January 2019
Measures a candidate's ability to address concerns and use sensitivity when responding to needs and feelings of patients.
Full results: Proficient
Scheduling — Familiar
May 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Delivery Driver — Familiar
April 2020
Interpreting instructions, reading maps, and solving problems. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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