Customer service specialist
Resume:
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C O N T A C T
S K I L L S
E D U C A T I O N
C E R T I F I C A T I O N
W O R K E X P E R I E N C E
Marketing
Georgia Gwinnett College
On hiatus
High School Deploma
Collins Hill High School
August 2013 - May 2017
Patient Care Advocate/Front Desk Associate
Georgia Eye Partners
Manage large amounts of inbound calls in a timely manner. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Answer questions and inquiries to the best of my abilities Provide information and handle complaints regarding the organization's products or services.
Researching customer problems.
Providing the right solutions to customers.
Keeping records of all customer conversations on the call center database. March 2022 - Present
I excel in, punctuality, precision, and turning tasks into excellence. As a passionate perfectionist, I embrace challenges with unwavering commitment for top-tier results. My professional contributions extend beyond standards. I foster a supportive environment with kindness and genuine care, emphasizing transparency for trust and open communication. I stand out with exceptional time management,ensuring personal and team success amidst tight deadlines. My dedication to aiding others is unwavering, consistently going above and beyond for collective achievement.
L A N G U A G E S
English
D I A M O N D H E N D E R S O N
C U S T O M E R S E R V I C E E X P E R T
Property Manager
Public Storage
Oversee, maintain, and inspect all designated buildings and properties. Coordinate ongoing maintenance and inspections.
Manage on-site staff, and vendor and contractor relationships. Address tenant complaints, violations, and problems. Establish and maintain relationships with tenants. Prepare and maintain all records, correspondence, and files. January 2021 - March 2022
Atlanta, GA
Strong work ethic and organization
Time management
Able to accept and learn from criticism
Positive attitude
Problem-solving skills
Great communication skills
A team player
General Manager/ Administrator
AMaysing Mixers Elite April 2021 - Present
Insure that customer service throughout the employees is a top priority. Enforcing all safety protocols and standards are being followed to the fullest extent.
Maintain a fun, safe and welcoming atmosphere for customers. Manage inventory and staff schedules.
Resolve customer complaints.
Developing custom menus for every event.
Ensure that the kitchen and bar area are clean and hygienic. Georgia Real Estate License
Georgia MLS
In Progress
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Atlanta, GA
C O N T A C T
D I A M O N D H E N D E R S O N
C U S T O M E R S E R V I C E E X P E R T
W O R K E X P E R I E N C E
R E F E R E N C E S
Angela Mays
Corinthia Rakestraw
Sales Associate
Finish Line / JD Sports
Greeted customers with a positive attitude.
Answered questions about merchandise and prices.
Operated cash registers and conducted returns, exchanges, and everyday purchases
Managed financial transactions with 100% accuracy. Encouraged customers to register for store rewards cards and promotions. Singed customers up for store rewards with a 4 out of 5 sign up rate. Assisted customers in ordering and buying the product fit for them. Handled cash and credit transactions for a 6.1-billion-dollar company. Conducted returns and exchanges with 100% accuracy. August 2018 - March 2020
Cashier
Captain D's
Accepted customer payments and made change when necessary. Answered customers' questions on purchases, store policies, and store returns.
Greeted an average of 250 customers per day
Guided customer disputes toward positive resolution with listening and diplomacy skills.
Interacted in a pleasant and friendly way with store guests. Kept lines moving smoothly so that no more than five people were in line. Maintained records of purchases and other sales transactions such as returns and refunds
Performed duties such as mopping, organizing shelves, and marking prices.
April 2016 - June 2018
C L I E N T T E S T I M O N I A L S
Great customer service. Diamond exceeds your expectations Diamond is super helpful and provides awesome customer service! The lady up front was very nice. I lost my storage due to not being able to make my rent the last few months and she has been very helpful in saving very important family photos. Count your blessings. I have been in the moving business for 25 years & have been to several Public Storages, & I have yet to run across one like the public storage in Suwanee, GA. The young Lady Diamond name speaks for itself, she was a Diamond. She made sure that we had all we needed to complete the job,she was very kind, courteous & Very Professional. She even offered myguys bottles of her personal water. I give her 5, I wish that every Public Storage had a Diamond.
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Joseph Stokes
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D I A M O N D H E N D E R S O N
C U S T O M E R S E R V I C E E X P E R T
My steadfast dedication to excellence and delivering exceptional customer service has consistently motivated my contributions to a variety of companies. A deep-seated passion for ensuring each client feels valued and prioritized has been the cornerstone of my professional ethos. With a reputation for punctuality, professionalism, and an unyielding desire to elevate team performance, I am resolute in my pursuit to ensure that every company I work with stands out for its outstanding customer service. I am eager to bring this commitment to excellence, along with my proven track record, to new challenges and opportunities. Thank you for considering my resume, and I look forward to the chance to contribute my skills and dedication to your esteemed team.
T O W H O M I T M A Y C O N C E R N,
S I N C E R E L Y,
D I A M O N D H E N D E R S O N
Diamond Henderson
Contact this candidate