Professional Certified Advanced Scrum Master and Product Owner

Charles Pippin – **** Cranwood Ave. SW Wyoming, MI 49509 616-***-**** ********@*****.***

I excel in a highly collaborative, team-oriented environment where sharing information, experience, and knowledge is strongly encouraged. My passion is to ensure that the customer is always satisfied, and my goal is to continually exceed their expectations. As a Business Owner, a Scrum Master, and a Servant Leader, I offer a broad skill set ranging from training and development to multiple platforms within the fields of technology. Competencies

Servant Leader - Effectively manage IT projects to combat constantly changing project requirements, I have been able to prioritize the growth and wellbeing of my teams, as well as properly educate them on the SAFe agile framework, and acted as team coach to resolve conflicts and promote a strong work environment.

Excellent communication skills including collaboration between other Scrum Masters, Product Owners, Product Managers, as well as corresponding with Business Owners and Stakeholders.

Active Listening, ensuring accountability, managing risk and possessing technical familiarity.

Facilitating team collaboration and communication, ensuring that all team members are aligned and working towards the same goals.

Coach and Mentor teams towards continuous improvement and growth.

Adaptability and Flexibility – time management, prioritization, empathy, working thru change, analytical thinking, self- improvement, and self-motivation.

Encourage, empower, and nurture teams to self-organize.

Certified Scrum Master with a focus on developing an agile mindset within the teams to create, deliver, and sustain complex products and services.

Education/Certifications

Certified SAFe Product Owner/Product Manager (SPOPM)

Certified Advanced Scrum Master/ SAFe 6 (SASM)

Certified Scrum Master/ SAFe 5 (CSM)

Microsoft Certified Professional (MCP)

Microsoft Certified Desktop Support Technician (MCDST)

Service Desk Professional (SDP)

Grand Rapids Community College 1990 thru 1992 - Automotive Technical Certifications Corewell Health - 2019 - Present

CASM Scrum Master

Act as a servant leader and coach for 2 Agile Teams, ensuring the effective use and practice of the Agile framework.

Coordinate with project managers and owners to keep the project running as smoothly as possible.

Lead applicable SAFe Ceremonies including Daily standups, sprint planning, sprint reviews, and Sprint retrospectives. I also have moderated in Inspect & Adapt.

Work with fellow Scrum Masters to increase effectiveness of Scrum application to the organization.

Support and Coach Product Owners with respect to grooming and maintaining backlogs.

Evaluate and analyze team risks, issues, and active progress.

Coordinate and collaborate with 3 other product teams related to product dependencies and relationships.

Onboard, coach, and acclimate new hires and contractors into our Agile teams and SAFe.

Expert at communication and keeping the team on track without any distractions to get the job done as efficiently as possible. Spectrum Health/Corewell Health - November 2015 - 2021 CSM Scrum Master and Intel Systems Engineer

As part of the Intel Infrastructure Team, I participate in research, design, installation, integration, support and optimization of a variety of technologies within the information technology infrastructure and applications environment.

Perform work on new project installations, system/infrastructure upgrades, and system/infrastructure performance management as well as contributing to process and system support documentation.

Act as a servant leader and coach for 2 Agile Teams, ensuring the effective use and practice of the Agile framework.

Onboard, coach, and acclimate new hires and contractors into our Agile teams and SAFe.

Performed all Scrum Master Duties listed above in the CASM Scrum Master Role. Charles Pippin – 4850 Cranwood Ave. SW Wyoming, MI 49509 616-***-**** ********@*****.*** Innotec - August 2013 thru October 2015

IT Systems Engineer

As a project driven company, part of my role was to lean our processes, which included identifying opportunities for process improvement, ways to make them more efficient, reducing time and effort, increasing quality, etc.

Other responsibilities included research, design and architectural specifications, project leadership, integration, and installation of a variety of technologies. Duties included both Direct support of internal customers as well as management of projects involving internal specialists and external vendors and consultants. Noordyk Business Equipment – January 2012 thru August 2013 Service/IT Manager

As Service and IT Manager I provided direction and leadership to a team of technicians with a focus on delivering excellent customer satisfaction.

Developed, implemented, and managed processes and metrics in support of increasing customer service from sales to service, including sales hand off procedure, improving service response time, reducing parts usage (recycling parts), and driving down cost of purchasing new parts.

Implemented Human Resource policies allowing for more effective resource management.

Developed and executed competency program, including training and development initiatives incorporating SMART goals and objectives.

Provided Motivational Support and Empowerment to team, encouraging initiative. Software/Hardware

Atlassian Jira/Align/Miro

Planview

VMware/Vcenter

Microsoft O365 as well as Desktop/Server OS and configuration

ServiceNow/ServiceDesk

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