Customer Service Representative

Thomas A. Bonner

**** **** ******** **** • Orlando, FL 32832 • 407-***-**** • *********@*****.***

Summary

Polished, professional customer service representative offering over 20 years of customer service and management experience with an unwavering commitment to excellence, the ability to build productive relationships, the ability to increase sales, resolve complex issues and win customer loyalty.

Career Objective

To obtain a career opportunity with a reputable and progressive company that will leverage my twenty years of professional expertise. My proven customer service skills, management abilities, leadership, team building skills, and interpersonal capabilities would prove to be valuable assets and effective contributions to the company.

Skills

•Every customer is warmly greeted and those with whom I’ve established a relationship are always addressed by name

•Deliver on the value that every customer is truly a guest

•I appreciate the opportunity to continuously learn and grow

•Unconditional effort to go above and beyond

•Dedicated and Responsible

•Detail oriented

•Daily Cash Management

•Effective Leadership

•Team Player

•Problem Solver

•Staff Hiring, Training, and Development

•Staff Retention

•Inventory Control and Purchasing

•Quality Assurance

Experience

Landscaping Specialist/Business Owner

Just Mow It, Orlando, FL

November 2010 – Present

•Proficient in all hand, air, and power tools

•General landscaping and maintenance including mowing, trimming, edging, mulching, fertilizing, pruning, weeding, watering and other tasks

•Strong interpersonal and communication skills

•Eye for detail and love for the outdoors

• Resourceful

•Committed and dedicated

Seafood Specialist

Publix Supermarkets, Orlando, FL

December 2010-June 2014

Led and maintained department standards for customer service, cleanliness, safety, teamwork, merchandising, and waste intolerance which improved customer satisfaction and resulted in customer retention.

•Responsible for sales in the Seafood Department

•Responsible for inventory control, purchasing, and increasing sales

•Customer retention, excellent people skills

•Knowledgeable and enjoy assisting customers to help them make their seafood choice

•Proactive and assist customers with their shopping needs outside of the Seafood Department

•Problem solver, Responsive, and Resolution Oriented

•Display Set up

•Managing/Controlling Waste Factor

•Team player

•Attention to detail

•Quality Assurance

Manager

Subway Sandwiches and Salads, Orlando, FL

March 1991-November 2010

Provided the leadership needed to manage the overall restaurant and ensure that food safety, product preparation, and cleanliness standards were maintained resulting in customer satisfaction and increased sales.

•Responsible for inventory control, purchasing, and increasing sales

•Received Bonuses for Managing/Controlling Food Costs and Waste Factor

•Daily Cash Management

•Customer retention, excellent people skills

•Staff hiring, training, and development

•Effective leadership, low staff turnover

•Quality Assurance

•Detail oriented

Education

Santa Fe Community College

August 1984 - June 1985

Fork Union Military Academy

August 1982 - June 1983

Father Lopez Catholic High School

August 1978 - May 1982

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