Customer Service Los Angeles
Resume:
Michael Cohen
Simi Valley, CA 93065
***************@*****.***
Summary
Dedicated professional successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.
Skills
Project Management
Sales Development
Data Analytics
Customer Service
Account Servicing
Multi-Task Management
Community involvement
Excellent communication skills
Experience
Teacher, 08/2005 Current
Los Angeles Unified School District, LAUSD Los Angeles, CA
The following duties include but not limited to the expectations of an Account Manager with Barstool Sports:
Collaborated with other educators to develop curriculum and instructional materials.
Implemented differentiated instruction methods that addressed diverse learning styles.
Utilized creative teaching strategies to engage students in learning English language arts.
Created an environment conducive to learning through positive reinforcement techniques.
Identified students' level of reading difficulty to provide appropriate reinforcement.
Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
Used online resources to complement traditional course materials and aid in student learning.
Developed class learning plans to meet district and statement requirements for instruction.
Integrated technology into classroom settings to engage students and diversify instruction.
Provided instruction to students in the areas of grammar, literature, writing, and communication skills.
Teacher, 04/1994 06/2005
Simi Valley Unified School District Simi Valley, CA
Similar to above
Project Manager, 07/2004 09/2004
US Motivation Roswell, GA
Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
Maintained records of all documents related to each project including specifications, change orders, invoices.
Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
(Continued on next page)
Retail Store Manager, 09/1986 08/1991
Various Los Angeles, CA
Established weekly and monthly goals for sales staff to achieve desired results.
Performed regular audits to ensure compliance with company standards.
Monitored store performance metrics, including sales, profitability and customer service ratings.
Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Handled cash register transactions accurately while providing excellent customer service.
Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
Conducted regular meetings with staff members to discuss performance issues or new initiatives.
Recruited, trained and managed a team of employees.
Education and Training
06/1991 California State University Northridge Los Angeles
Bachelor of Arts Public Relations
Activities and Honors
Fantasy Sports
Journalism
Motivation
Reading and Writing Histories and Literature
Outdoor sports
Volunteerism
Animal foster
Accomplishments
Multiple championships in fantasy football and baseball
Agoura High School Girl's Basketball, 2023, Asst. Coach (League Champion. State Quarter Finalist)
Captain and Multiple Softball Championships (Rancho Simi Park and Recreation District)
Coach two-time Middle School Speech Team Champions (Valley View Middle School)
Twice honored as the Thespian of the Year (Royal High School)
Certifications
Teaching Certificate: Secondary English (California)
Teaching Certificate: Secondary English (Nevada)
Languages
Spanish: Beginning reading, writing, and speaking
Contact this candidate