Program Manager / Event Coordinator

Program Manager/Event Manager

****-*******

Manage a genetic database providing breeding coefficients to allow keepers of the breed to determine diversity and produce the most genetically sound offspring. Generated COI's and organized DNA sampling, maintaining a genetic database. Worked closely with the CFA Breed Council, UC Davis Winn Feline Foundation, Westminster Kennel Club and Optimal Selection to compile and analyze breed data.

As Event Manager, led a team which provided hands on activities for more than 400k visitors in conjunction with TICA and AKC's Meet the Breeds event in New York City.

MEPCOM

May 2016-March 2018

Medical Policy & Planning, Quality and Requirements Branch

Led a joint Service Tiger Team, assembled to identify a new Medical Accession

Model that would enable the Unites States Military Entrance Processing

Command to convert a paper-based process and enable the adoption of the Communication DoD's Electronic Medical Record system, MHS GENESIS.

Leadership As the MHS GENESIS Conversion Manager, served as SME for planning the

Team Building EHR Implementation at 65 Military Enlistment Processing Stations around the

Mentoring country of the Cerner Millennium product. Gathered requirements and Event Planning developed use cases. Coordinated with Medical Business Manager, Project

Program Manager Manager, DHA Program Office, Chief Medical Officer, internal and external technical experts and Cerner Regional User Groups. Facilitated the team which developed the operating Capabilities (IOC) and Full Deployment (FDD) requirements, timelines and deployment strategies of the DoD's EHR at the

848-***-**** MEPS.

Served as Interim Lead of the Joint Service Accession Modernization Workgroup for Medical Transformation (MT3) to identify processing impact to the Service Accession community and develop courses of action to mitigate workflow issues, revise policy guidance and redesign business processes for more efficient and technologically advanced medical processing of enlisted applicants.

Action Officer for the Managers Internal Control Program (MCIP) for Medical Policy Directorate, developing the Annual Statement of Assurance (ASOA) for Command reporting of metrics and internal oversight of medical programs. Identified areas of risk and made recommendations for process improvement.

Coordinated training and data collection for the annual, week long training event for clinicians and administrators.

US Army

Medical Applications, Processes & Solutions

Program Manager

May 2010 to May 2016

Army Health Clinics Vicenza, Livorno and Del Din.

By addressing practice workflow inefficiencies, report data and identify training gaps, I developed a program for reeducation and workflow redesign that resulted in a 32% increase in productivity and recovered approximately

$1 million in lost revenue for the Department of Behavioral Health.

Identified provider referral, consult and no-show patterns within the practice and defined and implemented new business processes which decreased no-show rates by more than 20% within the division.

PCMH NCQA Survey preparation: through evaluation of processes, development of best practices, clinical systems training and workflow redesign, earned a Certificate of Recognition from the commanding General of the European Regional Medical Command for outstanding performance.

Monitored and communicate guidance regarding policy change and evaluate impact to operations to identify new training and business process reengineering requirements. Recommend, led and managed change processes to ensure compliance and understanding of clinical operations and EHR utilization, PCMH and NCQA compliance.

Worked with PCMH on NCQA prep, Joint Commission Survey and other cross functional teams to provide improved operational effectiveness throughout the facility for an improved patient experience.

Managed Commands Provider Peer Review program (Carepoint) and assisted clinical staff with CCQAS updates to maintain credentials.

As a Clinical Systems SME and seasoned EHR Adoption Coach, served as an active member of several working groups for training and process improvement, including the Commanders Process Improvement Committee and DHA's Clinical Information Systems Work Group (CISCWG) identifying key skills and abilities for Training EHR end users and establishing training curriculum for the Army's MAPS (EHR) trainers as well as the facility telehealth implementation lead.

Made recommendations and assisted clinic department heads to identify equipment needs, make resource allocation decisions and determine optimal utilization and staffing strategies. Provided data to project staffing needs and collectively create practice management plans to meet access to care, Telehealth and NCQA standards.

Developed implementation strategies for EHR and other clinical software systems, providing integration hardware and software support, training and process changes as needed. Provided training gap analysis, facilitating between regional trainers, project managers and contractors to provide continuous support both onsite and remote.

Consistently received excellent performance ratings and received recognition for substantial contributions to the operation and growth of the organization.

Application Specialist/ Senior Instructor

2006 to 2010

On-site project coordinator for initial EHR training and implementation. Responsible for coordination of all integration and training activities, including classroom management, train-the-trainer, coordination with system administrators, distribution and configuration of hardware and software and management of distributed learning environments. Provided oversight of all classroom training, online training, hands-on/OJT and schedule management. Conducted comprehensive workflow analysis and provided post implementation training & support for primary care, specialty and cadet clinics as well as ER, inpatient and L&D.

Served as the single point of contact for Training, integration and workflow needs for all populations attached to

West Point's Keller Army Hospital, US Military Academy Cadet Health Clinic, Camp Bucker, WTU, Picatinny Arsenal,

Natick, Tobyhanna and CBHCO Boston.

Developed custom solutions to address unique and often complex process problems in the clinical environment.

DoD Consultant

Northrup Grumman - Chantilly, VA, US

2003 to 2006

Implementation & Training Team Lead

Led one of the Air Force's most successful CHCSII implementation projects (per Air Force's feedback) at Fairchild

AFB, training and integrating the new EHR into a clinic of more than 150 providers, over less than 6 weeks.

Co-Managed onsite training instructors and integration assistant, working side-by-side with project managers and service program managers to implement the DoD's Electronic Medical Record software at 9 MTF's (Army, Navy and Air Force) throughout the United States, verifying that training conformed to predefined MHS standards and was in compliance with HIPPA mandates.

Trained +2,000 physicians, nurses, administrators and medical staff in all three services and certified 22 novice

EHR instructors in IBM's intensive training program.

Consistently coordinated with MEDCOM to review compliance metrics for implementation data, utilization, coding accuracy, time to close metrics and overall clinic integration, making recommendations for changes as needed.

Recorded, tracked and compiled/presented reports on status of software defects, integrating fixes as delivered.

Implementation & Training Manager

BOEING for TRANSPORTATION SECURITY ADMINISTRATION (TSA) - Washington, DC, US

1994 to 2002

Initial equipment integration and process reengineering of airport baggage screening processes to accommodate new IED detection equipment at all US International Airports post 9/11. Rapid train up to conduct train-the-trainer classes for the baggage screening leads at International Airports on chemical trace detection and use of IED detection systems, hardware and software. Provided classroom and hands on training for CTX and Ionoscan systems and conducted certification testing of airport baggage screeners

Coordinated with airline personnel to improve workflow to reduce passenger check-in and prescreening wait times. Identified organizational change management (OCM) opportunities.

Trained staff at all levels and worked closely with curriculum development team to revise training documentation as needed, while setting up training centers and providing oversight of onsite training.

100% travel

KORE Partners -Denver, Colorado

Software Quality Manager/ Client Training Manager - Managed a team of 6-10 Quality Software Analysts located in the Colorado and California offices, working on web-based projects for healthcare and media clients, in an Agile development environment. Managed hiring actions, budget and resource allocation for the QA team.

Reviewed requirements documents and met with clients and program managers to validate requirements and present testing and performance data. Demonstrated exceptional ability to translate technical issues into lay terms, quickly earning a position as a key player representing the company at client meetings.

GE Capital - Lifecycle Management & Configuration Manager, GE Access - Boulder, Colorado

Software package build and release management, change management and release testing. Interface with client teams regarding impact of changes. Co-managed Six Sigma project teams for new product releases. Developed training material, user guides and web-based training tools for new software releases.

IBM - Applications & Tools Support Lead/ Support Center Supervisor/ Project Site Lead & Customer Liaison

As Application Support Lead at IBM Boulder, trained software support analysts and implemented helpdesk tools at major clients sites including Dupont, Lucent Technologies, Johnson & Johnson.

Integration of IBM Global Services support model on client site at a nuclear power facility, providing project support and coordination with off-site project manager based in Chicago.

St. Louis Support Center Lead for 24-30 call center analysts, monitoring performance, providing continuing education and reporting call statistics such as first call resolution and hold time metrics.

Led the day shift analyst team at a centralized helpdesk for Chicago based energy client Commonwealth Edison.

Southern Illinois University Edwardsville - Mainframe Operations, weekend shift mainframe operations manager responsible for tape backups and execution/monitoring of scripts. Responsible system shutdown and restart of entire mainframe system, initiating offline processes and restoring from backups weekly/as needed.

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