Administrative Assistant Data Entry
Resume:
Angela Copeland
Administrative Assistant / Case Management/ Record Management
Washington, DC 20003
**************@*****.***
Participative management professional; results-focused with proven abilities in strategic planning, operations compliance, and improving the efficiency of operations team building. Highly skilled at achieving, success in extremely regulated and high-pressure environments, resolving compliance issues peacefully and efficiently. Thorough knowledge of the rules and regulations laid by the local / state and central business regulatory law. Progressive executive support experiences have created a passion for surpassing financial and operation objectives via a combination of world-class delivery. Lead, direct, and manage inbound and/ or outbound site operations to ensure that the project staff executes service agreements at, or above the customer’s standards. Authorized to work in the US for any employer
Work Experience
Dental Receptionist/Administrative Assistant
DCDS - Bowie, MD
September 2018 to Present
• Provide general administrative and clerical support to ensure efficient office operations.
• Perform data entry and maintain accurate records.
• Manage calendars, coordinate and schedule appointments, and meetings.
• Assist with project coordination and follow-up on action items.
• Answer phone calls, take messages, and redirect calls as necessary.
• Maintain office supplies inventory and place orders as needed.
• Assist with office management tasks as assigned.
• Experience in an office assistant or administrative role preferred.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Proficient in computerized systems, including MS Office Suite (Word, Excel, PowerPoint) and email platforms.
• Knowledge of dental office procedures.
• Excellent communication skills, both written and verbal.
• Ability to work independently with minimal supervision.
• Attention to detail and accuracy in all work performed. Record Management Specialist
HeiTech Services, Inc. - Landover, MD
May 2017 to August 2018
• Analyzed, comprehend, and validated editorial/redaction business rules and Standard Operating Procedures as they relate to Freedom of Information Act exemption requirements on MRTP applications.
• Provided constructive editorial/redaction performance feedback to other workgroups that performed first-level redactions on MRTP applications.
• Performed essential data entry of FOIA exemption syntax requirements to complete project deliverables.
• Escalated questionable MRTP applications as needed to clarification data that may require redactions to protect confidentiality.
• Completed Daily Activity Reports (DAR) to assist with daily, weekly, and monthly contractual reporting requirements.
• Shared suggested performance efficiencies and/or seek opportunities to integrate performance improvements via lessons learned or acquired experiences. Administrative Assistant
Robert Half Office Team - Washington, DC
December 2015 to May 2017
• Provided excellent customer service to all customers to suit their specific needs and ensure overall customer satisfaction.
• Provided general administrative reports for the Quality Control team.
• Verified contractor quality requirements are specified to vendors and contractor documentation submittals.
• Monitored the progress and effectiveness of the project quality management system. Assist the Quality Control team with organizing and collecting all documentation upon project completion.
• Assisted the Foster Grandparent Program with conducting new client intake assessments. Keep timely case notes, maintain required documentation, input client data into the Valtrex System, and collect all client documentation to be filed.
• Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports.
• Assured compliance with program regulations and managed relationships with partnered sites.
• Reviewed filings received to be filed in the Public Disclosure Room. (PDR) Processing Disclosure Requests. (walk-in only)
• Processed requests for authenticated copies of reports.
• Assessed, received, and processed fees for the production of documents, reports, listings, and CDs.
• Managed all incoming calls from disaster victims to verify assistance eligibility.
• Listened and obtained information from all callers in a professional, systematic, and organized manner.
• Utilized company policies to solve customer issues and directed calls to the managerial team when necessary.
• Documented all incoming calls information according to standard operating procedures in the database.
Administrative Assistant
Athena Consulting LLC - Gaithersburg, MD
November 2013 to November 2015
• Answered and screened all incoming calls from applicants, employees, and clients regarding recruitment processes in a timely manner.
• Routed all questions from applicants, employees, and clients to the appropriate department.
• Created job descriptions based on the needs of the client.
• Updated existing job descriptions as needed.
• Managed the recruitment email inbox, imported and categorized resumes into Resumate.
• Scheduled interviews and send out confirmation emails to qualified candidates.
• Uploaded new candidate’s resumes into the SalesForce system.
• Used recruiting software and other tracking systems to track applicants from the resume submission phase.
• Emailed all new job descriptions to all Recruiters.
• Posted all current job(s) to Craigslist, Zip Recruiters, Indeed, SalesForce, and Athena’s websites. Cash Control Specialist
Six Flags America - Mitchellville, MD
May 2013 to October 2013
• Assisted with all operational functions of the Park’s Cash Control Department.
• Ensured timely and accurate distribution and receipt of tills are at the teller’s window daily.
• Responsible for transporting Revenue to secured location daily and accurate completion of daily operating reports, tickets, In-park, and related reporting.
• Maintained integrity of operations by professionally handling sensitive/confidential information in compliance with company policy.
• Counted, and rolled loose coins and maintained appropriate currency logs.
• Responsible for interacting with internal and external; addressing and resolving all customer’s concerns.
Case Management / Compliance Specialist
Arbor E&T - Largo, MD
January 2007 to September 2013
• Prepared all customers for intake, interviewing, eligibility verification, and referrals to supportive services, employment services, job coaching, job searching, and follow-up services.
• Contacted employers to solicit orders for job vacancies, determining their requirements and recording relevant data such as job descriptions
• Interviewed job applicants to match their qualifications with employers' needs, recording and evaluating applicant experience, education, training, and skills.
• Interviewed customers to gather information on training needs, educational background, work experience, skills, interests, and eligibility.
• Ensured that case documentation meets regulatory guidelines.
• Modified the organizational policies or the contractual terms to ensure adherence with the industry standards and the law-abiding it.
• Monitored the work of operation staff employees to ensure adherence to quality standards, deadlines, and proper procedures are followed daily.
• Conducted monthly, and quarterly internal reviews or audits to ensure that compliance procedures are followed.
• Conducted internal investigation of compliance issues.
• Servered as a Local Human Resource Rep between management and employees by handling all HR functions, questions, and helping resolve work-related problems.
• Maintained records and compiled personnel-related documentation such as hires, training, performance evaluations, payroll documents, and employee leaves of absence.
• Reported progress to managers and highlighting any issues or areas of concern and offering workable solutions or new ideas.
Employment Case Management
Maximus, Inc - Washington, DC
January 2002 to January 2007
• Provided excellent customer service to all participants to suit their specific needs and ensure overall customer satisfaction.
• Conducted orientation sessions for 40-50 new customers weekly.
• Conducted assessment interviews with new customers using the assessment tools weekly.
• Ensured intensive client monitoring was conducted continuously following the assessment/IRP process.
• Entered required data into Workqwest tracking system for all customers on caseload weekly.
• Tracked all customers' participation on a weekly basis by using tracking documents weekly.
• Conducted a planning session with all active customers on a weekly basis to ensure that all policies and procedures were followed.
• Followed procedure to apply a sanction when the participants fail to perform required activity. Education
Bachelor's degree in Business Management
University-District of Columbia - Washington, DC
January 2024 to Present
Associate in Business Administration
University of Distict of Columbia (UDC) - Washington, DC August 2019 to December 2023
Diploma
OSSE - Washington, DC
June 2018 to December 2018
Skills
• Microsoft Office 2021, Internet Explorer 2011, MS Outlook2024, Lotus Notes 14.0, Word Perfect IOffice 2021, Messaging software, Novell GroupWise, Adobe Acrobat Pro (Classic track) (10+ years)
• Quickbooks
• Outlook
• Administrative Assistant
• Payroll
• System Security
• Intake Experience
• Records Management
• Dental Receptionist
• Quality Assurance
• Quality Management
• System Administration
• Training & Development
• Management
• Schedule management
• Microsoft Office
• Customer service
• Computer skills
• Communication skills
• Computer literacy
• Front desk
• Time management
• Teaching
• Leadership
• Law office
• Microsoft Access
• Order entry
• Filing
• Windows
• Dental office experience
• HIPAA
• Data collection
• Program management
• Information management
• Document management
• Project management
• Supervising experience
• Research
• Social media management
• Legal research
• Adult education
• Medical office experience
Awards
World Class Customer Service, Compliance Online Training, System Security Awareness
January 2010
Certifications and Licenses
Certificate of Achievement Family Investment Administration January 2010 to February 2010
Driver's License
Assessments
Creating presentations with Microsoft PowerPoint — Proficient May 2024
Creating presentations using Microsoft PowerPoint's tools and features Full results: Proficient
Office manager — Proficient
March 2024
Scheduling and budgeting
Full results: Proficient
Attention to detail — Proficient
February 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
March 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Protecting patient privacy — Proficient
May 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Work style: Professionalism — Proficient
October 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
December 2022
Responding to customer situations with sensitivity Full results: Proficient
Food service: Customer situations — Proficient
May 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Working with MS Word documents — Proficient
March 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Human Service Development
• Case Worker Specialist
• Outreach Specialist
• Employment Specialist
• Executive Assistant Support
• Contract Administrator
• Office Management
• Billing Specialist
• Program Development
• Facility Management
• Human Resource Management
• Risk/ Inventory Management
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