Customer Service Representative

Tiara Stewart

**** ***** **.

Houston, TX

Email: ********@*****.***

OBJECTIVE

Passionate about improving the quality of people’s lifestyles through unsurpassed care and services. Ambitious, goal-oriented employee motivator versed in balancing priorities and meeting goals and objectives in a fast-paced working environment. With over 18 years of experience in customer service and sales. I seek to gain anew opportunity to use my skills to grow and develop others.

SKILLS & ABILITIES

Strong Management and Leadership Skills

Employee Training and Development

Team Building & Strong Organizational Skills

Strong ability to handle multiple tasks with strong attention to details.

Dependable & Flexible

Ability to think creatively and problem-solve.

Efficient in Microsoft Office

Experience in SAP, Verint and Avaya

Experience Sales techniques

Strong ability to resolve customer escalations

EXPERIENCE

PRIMARY SERVICES HOUSTON, TX

April 2020- February 2024

Customer Service Representative, VLC, SME

Processing transactions and payments, Manage the customer experience by working with a team of customer service representatives and escalation associates to ensure we promote and maintain positive relationships with prospective and existing customers by acting as an internal champion for customer needs. Interface with multiple parties to resolve escalations and complaints, including maintaining required tracking documentation. Includes frequent follow-up directly to customers via the phone. Interact with utility companies, operations and technology counterparts to resolve customer issues, evaluate customer service personnel call quality performance to achieve department objectives, Support and maintain customer accounts by recording account information and resolving concerns, Responsible for retaining and renewing customer. Consistently exceeded retention goals by 10%. Managed escalated calls and accounts while maintaining the company’s goal for customer satisfaction. Supported other team members as a subject matter expert.

Grit Houston, TX

Production Scheduler

November 2013 -December 2019

Initiating daily interaction with the work center activity manager and staff to assure a complete understanding and acknowledgment of the planned schedules. Monitoring and initiating the review of schedule issues with the activity manager to establish a plan of corrective action that satisfies the activity target dates. Scheduling and coordinating activities with outside service vendors. Directing and/or assisting with shipping/receiving material handling, and inventory management as needed.

Just Energy Houston, TX

Tier 1 Customer Service Representative

April 2013 – October 2013

Processing transactions and payments, assisting customers with payment arrangements with past due balances and or disconnection notices. Enrolled new customers with new services. Resolve billing errors and exceptions to release bills in a timely and qualitative manner, interact with utility companies, operations, and technology counterparts to solve customer issues. Reply to chats from customers regarding billing inquiries.

Imans Auto Rescue Lewisville, TX

Lead Dispatcher

December 2008 – June 2011

Responsible for entering data for services calls and manages muli-line phones lines. Processing of client’s services request and payments, record vehicle information accurately and legibly, Utilizing the in-tow program to dispatch a driver locally in the area to assist customers in need. Make outbound calls to the customer to make payment arrangements for the services needed.

EDUCATION

CURRENT 2023

Texans Can Academy 2003 Graduated Diploma Dallas, TX

REFERENCES

REFERENCE NAME, COMPANY

Contact Information

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