Customer Service Representative

JOHN OLADIGBO

**, ******** ***** ***, *****. Lagos, Nigeria.

081******** 081******** ************@*****.***.

Outline

An organized, results-oriented personal assistance with 7+ years’ experience in challenging telephone customer support roles. Patient and resilient with a commitment to solving complaints at first point of contact. Completely dedicated to outstanding customer service and turning complaints into compliments. Seeking to continue creating superior customer experiences.

Key Responsibilities

•Regular calls with customers to build a relationship of trust and leverage in the renegotiation of terms as a result of changes in personal finance.

•Knowledge of basic office equipment, including photocopiers and multi-line phone systems.

•Responded to client complaints, ensuring the prompt resolution of issues to avoid escalations.

•Negotiation skills to reconcile differences between people on a team

•Endorsed additional services and products to retain existing clients and develop future business.

Work Experience

FCMB [Transaction Banking – Client Access Consultant] January 2023 – May 2024

•Seamless migration of customers from legacy channels to new Electronic banking platform.

•Effective utilization, penetration and tracking of all dormant transaction banking channels.

•Effective management of transaction banking solutions deployed.

•Timely preparation and submission of report in respect of clients’ utilization of Electronic Banking channels & implementation status of same.

Airtel [Sim Swap Compliance Officer] September 2022 – January 2023

•KYC Registration Data Analysis and Reporting

•Provide daily/weekly/ monthly report based on the data analysis.

•Tracking of fraudulent registration kits

•To help reduce the poor data quality of KYC registrations received from the field to impose

penalties on agents found to be making fraudulent and poor quality registrations.

Customer Service Representative [Blue Ridge Microfinance Bank] October 2015 - April 2022

•Produce press packets and distribute them among local news organizations.

•Establish media contacts across a variety of channels.

•Act as a point of contact between internal and external clients.

•Maintain the company’s website and update social media pages regularly

Education

Bachelor of Arts – Linguistics November, 2013 - 2017

University Of Ilorin

Skills

•Excellent IT skills with competency in all Microsoft excel packages, canva and highly developed ICT skills

•Excellent planning, organizational, time management, project management, analytical, problem

resolution and consensus building skills

•Program management skills, including budget management, and supervisory experience

Hobbies and Interests

I like to stay active, I enjoy reading non-fiction books, solving puzzles and socializing with friends and family.

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