Project Management Customer Service

Michael K. Class-Peters

*************@*****.*** 301-***-**** Glenarden, MD

PROFESSIONAL SUMMARY

Seasoned professional with 16 years of experience in managing cross-functional teams, negotiations, and strategic project implementation. Resourceful Administrator with expertise in operations, business management, expert in profit and loss assessment, negotiation, and project management skills. Seeking a challenging role in Administration, Management, Operations, Customer Service, or Research role where I can harness my expertise in digital transformation to champion excellence. Excelled in securing partnerships and enhancing stakeholder engagement in previous leadership positions. Recognize with revenue and profit gains within highly competitive markets.

WORK EXPERIENCE

American Income Life, USA

Life, Accident & Health Insurance Specialist Dec 2023 - Present

• Educate and assist individuals and families in selecting appropriate health, accident, and life insurance policies.

• Provide ongoing support throughout the policy enrollment process, ensuring clients understand their coverage options.

Cosmi Oil & Gas Gruppo, Italy.

Country Manager Oct 2016 - Dec 2022

• Directed cross-functional teams to ensure compliance with local content policies and secured necessary Petroleum

Commission certifications.

• Negotiated with government agencies and managed Joint Venture partnerships to fortify the company's market position.

• Facilitated the acquisition of new contracts and the preparation of tenders, enhancing stakeholder engagement within the oil and gas sector.

SGR GhanOil Ltd. & Lapalm Plantations, Italy & Ghana Production Manager Jul 2008 - Jan 2016

• Directed daily production operations, ensuring efficient administrative processes and adherence to organizational standards.

• Negotiated export prices for crude palm oil, facilitating trade agreements with European markets.

• Implemented a strategic expansion project that enhanced the raw material supply chain, resulting in a significant increase in annual production output.

• Oversaw the management of a multi-shift production team, maintaining operational continuity and workforce productivity

Prices & Incomes Board, Ghana

Snr. Research Officer – 1990 -2002

• Researched into salaries, wages, Products and Services, especially the Cement Industry.

• Researched and determined the Prices of Cement based on the costs of raw materials like clinker, to ensure a cost-effective and competitive pricing strategy for the government agencies. Worked solely with cement factories and industries. Evaluated all prices in the Cement Industries and companies dealing in the industry. PAW Inc - USA

Programs Coordinator – 2000 - 2024

•Voluntary Part time activity for the Religious Organization. Italy, Ghana, & USA

•Programs Head (European Council of Nations of the Pentecostal Assemblies of the World Inc. Under the Diocesan (Bishop Norman Wagner & Bishop Gary Harper). Booked, Arranged, and organized all activities and conferences.

Managerial Skills – Planning, Project Management, Leadership, Decision Making, Critical and Strategic Thinking, Strategic communication, Visionary leadership, and Time Management. A team player, calm and smart in problem-solving situations, and results oriented. Education & Professional Certificates:

Doctorate – Business Administration – SBS Swiss Business School. (Switzerland) Master of Applied Business Research–SBS Swiss Business School. (Switzerland) Master of Science, Management Information Systems - Coventry University (UK) Degree in Statistics - University of Ghana, Legon – (Ghana) High School - St. Thomas Aquinas High School; General Certificate of Education in General Science Certifications:

Life, Accident, and Health Insurance Certification - Maryland State, USA Executive Professional Certificate in Management & Administration – Logos Business School, Ghana Executive Professional Certificate in Project Management, Executive Professional Certificate in Monitoring & Evaluation, Executive Certificate in Strategic Communication Management Certificate in Church Administration - Aenon Bible College, Indianapolis, Indiana, USA Training Courses & Conferences.

Conferences on Entrepreneurship, Conferences on Capacity Development; Church Leadership Training and Conferences. Business Management Training.

Languages: English Language and a Good Level of Italian Language. Main hobbies: Research, Reading, Community activities, and Music. Referee: Dr. Mike Prah – Banker and Clergy, Maryland –phone # 240-***-****. ****@********.***

Bishop Gary Harper-Diocesan Bishop of PAW Ghana-Michigan, phone #734-***-**** *************@*****.***

Prof. Atuahene Gima–Director NIBs Ghana/Swiss Business School - +233-*****-**** *********@****.***.** ; *****@****.***.**

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