Customer Service Data Entry

AMANDA ESCOBEDO

Goodyear, United States ***** ¢ 224-***-**** ¢ ******.*********@*****.***

Professional Summary

Proven achiever with extensive experience in sales and customer service, notably at M & M Solutions. Excelled in

utilizing CRM software and developing sales strategies to boost revenue significantly. Skilled in data analysis and

fostering client relations, demonstrating a blend of technical and interpersonal prowess to drive results and exceed

targets.

Skills

e Data Entry and Analysis e Sales Strategy Development

e Software Expertise e Training and Mentoring

e Customer Service and Client Relations e Superb Communication

Work History

Senior Sales Consultant, 05/2022 to 07/2024

M & M Solutions — Phoenix

e Coordinated sales presentations tailored specifically for individual clients" needs and preferences.

e Provided exceptional customer service, addressing concerns promptly and professionally.

e Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client

interactions.

e Boosted sales revenue by developing and implementing effective sales strategies.

Receptionist Administrator, 08/2019 to 04/2022

B.E Auto Customs & Collisions — Glendale

e Answered incoming calls, directing clients to individuals addressing specific needs.

e Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

e Kept reception area clean and neat to give visitors positive first impression.

e Handled complaints and questions, and re-directed calls to other team members.

Sales Specialist, 12/2016 to 07/2019

Fibroblast LV — Buckeye, AZ

e Built rapport with customers and assessed needs to make product recommendations and upsell.

e Educated customers about product features and benefits to aid in selecting best options for each individuals'

needs.

e Built strong client relationships through consistent communication and effective problemsolving.

e Provided first-rate service to all customers and potential customers.

Education

Associate Of Business Administration: Business Management

Maricopa Community Colleges - Estrella Mountain Community College - Avondale, AZ

Certifications

CISA- Certified Informations System Auditor

CAP- Certified Administrative Professional

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