Customer Service Representative

ZANETA KERRY-ANN SIMMONDS

*** ******* *****

Winder GA, 30680

Cell: 954-***-****

E-mail: **************@*****.***

OBJECTIVE

Looking to grow with our organization as an individual and team player. Supporting our mission to strive for excellence in both service and communications with our customers, stores and other associates. Seeking a position, which will utilize my skills of customer service and management to build a team with excellent skills and training.

QUALIFICATIONS

Years of experience with customers from many different industries, strong written and oral communication skills with a proven ability to adapt quickly to any challenge, unexpected event or emergency type situation while maintaining a level head. Skilled, efficient and certified with Microsoft Word, Excel, Power Point and Access, which will assist in organization, commutations and training.

EXPERIENCE

Chico’s FAS Customer Escalation Specialist (Chico’s \ White House Black Market \ Soma) 5/2007- Present

Fist Point of Contact for Escalation Issues: Assist internal customers as well as external customers with any escalations that they may have.

Handle Better Business Bureau issues and Medallia Survey responses: I assisted with BBB complaints and issues as well as many Survey responses and resolutions.

Sales Calls: Assist customers with questions regarding inventory items, up selling and placing orders for those items. Listening to the customer and extending my expertise in on what items work and build off of each other which assist her in completing her look or assisting her in building her wardrobe both business and/or casual.

Front Line Store Calls: Assist front line stores with inventory item numbers, prices, customer relations, gift and merchandise cards and returns.

Customer Service Calls: Assisting customers on location and status of orders, lost shipments, refunds, store kudos/complaints and any other concerns or issues a customer may have with our company, our products or our employees. Empowering myself to solve all calls with a “One Call Resolution” attitude.

Assist supervisors with processing of forms and mentoring to other associates as needed.

Head Leasing Consultant, Sunrise, FL

Oasis @ Springtree Apartments 09/04-02/07

Assisted with the management of 276 apartment units and the needs of our renters.

Collected and processed renter applications, acquired needed documentation and references to ensure the best fit for both Springtree Apartments and the renters.

Collected both deposits and monthly rent payments from all renters.

Assisted and scheduled needed maintenance and repairs for both the units and grounds.

Administrated general office duties and answered multiple phone lines.

Customer Service Representative, Lauderdale Lakes, FL

Interactive Response Technologies 07/03-6/06

Customer service calls from both merchants and customers, assisted with fraud upgrades on accounts

Monitored accounts for fraud activity on chase credit cards

Customer Service Representative. Plantation, FL

American Express 02/01-06/03

Customer service calls regarding upgrading credit card limits and questions regarding accounts.

Assisted customers with general questions concerning monthly bills, transactions and card benefits.

Authority to offer incentives to current and new customers.

EDUCATION

Piper High School, Sunrise FL, June 2004

Certifications: Microsoft Word, Excel, Power Point, Access

REFERENCE

Available upon request

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